Elgin Toyota

I live in Chicago and this was my first car purchase so I had been doing as much research and shopping online as I could before going into a dealership, and had a list of five or six cars for sale in the are had been doing as much research and shopping online as I could before going into a dealership, and had a list of five or six cars for sale in the area that matched my criteria. Out of chance Elgin Toyota was the first dealership I actually visited, and it ended up being the one I purchased my used 2009 Honda CR-V from. Although I had made an informal appointment with someone in the internet department when I walked in I was greeted by Justin, who took fantastic care of me. Having never purchased a car before, I was super skeptical and had a lot of questions and Justin was patient and kind enough to answer all my questions and deal with my cynicism. After taking a test drive and having an honest talk about what I could afford I left the dealership, convinced I'd be a fool to purchase the first car I test drove from the first dealership I visited, no matter how much I wanted to. After doing a little more research that evening on the comparable vehicles I had found I decided I couldn't find a better deal, and frankly didn't want to take the time to look, especially if it was going to involve hanging around in less friendly dealerships where pushy salesmen would try to bully me into buying a car (my voicemail and email inboxes were full of calls and emails from salesmen asking when I'd be coming in to buy their CR-V). Justin called me to follow up the next day, and I told him I'd be in that afternoon to buy the car. The purchase process took a little longer than expected (to be fair, I didn't really know what to expect) but Justin was nice and patient the whole way through. Having only other people's car-buying horror stories to go off of, buying from Justin seemed remarkably easy and the whole process was fairly pain-free. Justin is affable, honest, and not pushy at all - pretty much the opposite of the skeezy used car salesman a novice like me can't help but imagine. I am so glad my first car-buying experience was so pleasurable, and that I get to drive my new vehicle with the peace of mind in knowing I didn't get swindled because I bought from a salesman I trusted. I would recommend Elgin Toyota, and Justin specifically, to any friends or family members who are in the market for a car. Thanks Justin! More

We came to the Elgin, IL Toyota dealership where we had bought a used Yaris some months before for our daughter. The low tire pressure light came on in the car panel as well as her breaks made a strange m bought a used Yaris some months before for our daughter. The low tire pressure light came on in the car panel as well as her breaks made a strange moaning sound whenever she used them. We were greated by Ankeet Patel and he was very nice (not condescending) when listening to our tire and brake woes. He had a tech check out our break problem and they not only looked at them but took them apart, lubed them and make sure they were safe for my daughter to drive. They also filled up her tires and did a muti-point inspection for all for free. I feel my daughter's car is in good shape and once again safe for her to drive. Thank you Mr. Patel :) More

All were great to work with and all worked with my salesman even coming in on his day off to personally deliver the car. thanks salesman even coming in on his day off to personally deliver the car. thanks More

Our salesman Manfred was very helpful in matching the Costco program sales price and in researching information to answer several questions. Overall, the purchase of our new Toyota was an excellent exper Costco program sales price and in researching information to answer several questions. Overall, the purchase of our new Toyota was an excellent experience. More

My wife and I just bought a car at Elgin Toyota. The process was much better than we expected. We had visited several different automobile dealerships and Elgin Toyota and a Ford dealership were the on process was much better than we expected. We had visited several different automobile dealerships and Elgin Toyota and a Ford dealership were the only two where we did not feel like we were being attacked by piranha, and we greatly appreciated that. Our salesman, Justin Baley, was very helpful. I wanted a 2011 model with specific options so as to get the current Toyota incentive. Other dealerships told me that they did not have that specific vehicle but they would “fix me up” with something else. Justin and Elgin Toyota were able to find me this vehicle even tho they had to transfer it in from out of the area. The car price was negotiated via my credit union over the internet, and Elgin Toyota honored that price. Justin delivered as promised, and he even helped my wife link her cell phone to the car’s Bluetooth system. We were both very pleased with the way we were treated by the dealership and we will do business with them again when the time comes. And we love the car. More

Not many people can say this but I truely enjoyed my used car buying experience. I found my dream car on line and called the dealership to verify that they still had it. I talked to Gary Putuglia and told car buying experience. I found my dream car on line and called the dealership to verify that they still had it. I talked to Gary Putuglia and told him it would take me an hour to get there as I was driving up from Naperville. When I got to the dealership mid morning on a Saturday I met Gary and he proceeded to spend the better part of the day with me as I vasilated back and forth probably 20 times whether to buy the car or not. Gary was never pushy and incredibly patient with me. Words can't describe how much I appreciated his patience and even on a busy Saturday he never left my side. On top of all that Gary offered to drive the car I drove up in home for me so I could drive my dream car home. That is the pinnacle of Excellent Customer Service. You will be well served and incredibly happy by asking for Gary on your next trip into the dealership to buy your dream car. Sincerly a happy camper, Jeff V. More

Gary is by far one of the best salesman ever worked with. He is professional and is there when needed. I highly recommend Elgin toyota delarship! He is professional and is there when needed. I highly recommend Elgin toyota delarship! More

Every time my parents have visited in the past it has ended in the same way. The car we were shopping for was for me and it was a 2009 Corolla with 48,000 miles on it. (Gary told us not to worry about th ended in the same way. The car we were shopping for was for me and it was a 2009 Corolla with 48,000 miles on it. (Gary told us not to worry about the mileage, because it was not that high however when it's 24,000 miles per year, we knew it was quite high.) When we sat down to negotiate a price, we weren't even able to negotiate a price. Gary said one price and then we said the one we wanted. He became very angry, stood up and said, "ARE YOU SERIOUS?!" some more rude remarks. He disrespected us, so we decided to leave the dealership. I proceeded to call the general manager(Adrian) and complain about our experience to him. He listened well, but I do not anything will change. I think Gary needs to take a class in Customer Service 101. Rule number one: Be patient with your customers. More

This is my 2nd Vehicle purchased with Gary Puglia @ Elgin Toyota. I purchased a 2010 Corolla S in 2010 & a 2011 Camry in April. I have purchased 40 vehicles in my lifetime and working with Gary and everyon Toyota. I purchased a 2010 Corolla S in 2010 & a 2011 Camry in April. I have purchased 40 vehicles in my lifetime and working with Gary and everyone Elgin Toyota has been GREAT! The best car buying experience ever. I have recommended Elgin Toyota to everyone I know. My nephew is looking to buy a 2011 Toyota Sienna and I recommended he call Gary. I would not recommend a family member or friend if I did not believe the experience would be exceptional. Keep up the Great work. Ken Wenz More

Hidden cost which the dealership didn't tell even after we asked. Finance had to fax the same paperwork twice and then go there. Car was washed from outside but not cleaned at the time of delivery from i we asked. Finance had to fax the same paperwork twice and then go there. Car was washed from outside but not cleaned at the time of delivery from inside. Inside had dog hair on the back seat. I wouldn't go there again. More