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Elgin Toyota
Streamwood, IL
1,067 Reviews
Buying a car can be intimidating-but it doesn't have to be. At Elgin Toyota, we pride ourselves on providing our customers with everything they need to feel comfortable during the buying process. Whether you're looking for a wide selection of vehicles, top-of-the-line facilities, or truly exceptional service, we promise you'll be making a great decision if you choose us. We know consumers have high expectations for such a big purchase and we're confident we'll exceed yours.
At Elgin Toyota, we don't consider ourselves in the car business. We're in the business of providing extraordinary customer service that's personalized to meet your unique needs. Every decision we make about our dealership is fueled by how we can make the buying process better for you. It's why we price the way we do, fill our lot the way we do, and even clean the dealership the way we do. It's all for you! We want to ensure you feel 100% confident in your purchase-even long after you walk out of our doors.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,067 reviews
September 25, 2026
Took my car to fix check engine light issue , they charged me $1587.99 and didn’t fix the problem, the light came back next day and unable to pass emissions, and refused to refund back anything, I wil charged me $1587.99 and didn’t fix the problem, the light came back next day and unable to pass emissions, and refused to refund back anything, I will never go back there again , and now I am filling a complaint with BBB and The attorney generals office and take my case to a court of law if I have to , big rip off and not qualified and unable to diagnose any problems because the couldn’t fix my car More
by Fadelkaraman
Employees Worked With
March 14, 2026
Back bumper cover flew off after 6 days of purchase on interstate. Major safety concern. interstate. Major safety concern. More
by jennabradac
Employees Worked With
February 17, 2026
If you are purchasing a certified pre-owned vehicle from this dealership, confirm in writing before you sign that two sets of keys are included. We did not, and it cost us. We left our CPO purchase with this dealership, confirm in writing before you sign that two sets of keys are included. We did not, and it cost us. We left our CPO purchase with only one set of keys — something we did not discover until we were walking out the door. Having purchased CPO vehicles from three other dealerships over the years, all of which provided two sets without question, we considered this standard for any transaction involving a certified vehicle. Moreover, the fact that only one key would be provided was not disclosed until we were leaving after signing the paperwork. When we followed up, the General Manager declined to provide a second set and offered no price adjustment. The cost of a replacement Toyota key now falls on us, even though we purchased a certified pre-owned vehicle at full price. The General Manager's response to a straightforward customer concern was dismissive, rude, and condescending, and it reflects poorly on how they treat buyers once the paperwork is signed. More
by llkkmmnn
Employees Worked With
January 09, 2026
We’ve serviced our 2013 Highlander at Elgin Toyota for years, but this last visit was a huge disappointment. We were told the transmission needed repair and that the alternator could wait. After agreeing years, but this last visit was a huge disappointment. We were told the transmission needed repair and that the alternator could wait. After agreeing to the transmission repair (originally quoted at $2,700), we were charged $3,200 without notice. The very next night, the truck wouldn’t start due to the alternator and we were stranded. Another mechanic fixed the alternator for $400, and the car runs fine. Elgin Toyota later claimed we were told it needed immediate repair, which is untrue—I heard the conversation on speakerphone. Promised follow-up never happened. Poor communication, surprise charges, and no accountability. More
by Joe
Employees Worked With
January 01, 2026
Contacted them back in October asking for an otd price on an odyssey. They kept insisting I go in. Everyone knows dealerships waste time playing around so I wanted to make sure the price was right. My schedu an odyssey. They kept insisting I go in. Everyone knows dealerships waste time playing around so I wanted to make sure the price was right. My schedule doesn’t allow me to make a scheduled appointment. I said this to them. The van sat on the lot another 3 months before selling. More
by tokawoj387
August 27, 2025
Valeria at Elgin Toyota provided excellent service. She helped us buy two cars and made everything easy with her translation support. Highly recommend! She helped us buy two cars and made everything easy with her translation support. Highly recommend! More
by sirenkawawa
Employees Worked With
Valeria
July 16, 2025
I just bought my second car from this dealership. Everyone I have dealt with here has been great to work with. Everyone I have dealt with here has been great to work with. More
by bjoyce65
February 26, 2025
Went in for a simple oil change When I got home and really looked at the bill I find they added an extra 10% charge for "shop supplies" Why not "toilet paper" or "depreciation on the lifts" or "contri really looked at the bill I find they added an extra 10% charge for "shop supplies" Why not "toilet paper" or "depreciation on the lifts" or "contribution to managers bonus". Very sad. I'll be telling everyone, just for fun. Silliest part is that the car is 13 years old and I started looking to replace it, and now they've lost me as a potential customer. Never got the shop report either, though that's irrelevant now. More
by gjsteere
Employees Worked With
Cosby, Quiroga
January 28, 2025
D2ONT BUY YOUR CAR HERE, they sold me a 4runner that broke down 1000 miles after I bought it Noone offered to pay for it but when I wanted to trade it in they were down to make the switch, failing to te broke down 1000 miles after I bought it Noone offered to pay for it but when I wanted to trade it in they were down to make the switch, failing to tell me Im on the line for a car I never made a payment now I owe over 50 grand on a 30 grand car and i put 10k down all my dads life insurance on it so I didn't get buried on a car payment, they buried me anyways, because of their failure to inspect their cars, negligent service and they're service department is full of petty thieves who steal things as miniscule as the mats on your car go ANYWHERE ELSE but here can't give them 0 stars but even 0 isn't accurate More
by bano
Employees Worked With
The owner
September 17, 2024
DO NOT BRING YOUR CAR HERE. THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and t THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and the second time I went alone. Curiously when I went alone there was a laundry list of things “wrong” with my car including them claiming the oil pan was missing. Manager refuse to talk to my husband was he called wanting clarification. Went to Pauly Toyota in Crystal Lake and they said everything check out great! Oil pan was not missing. DO NOT GO TO ELGIN TOYOTA!!!! More
by Corrine
