Elgin Toyota

We bought a Prius V 2 years ago from Elgin Toyota and were very pleased with the sales experience. We like this dealership so much that we bring our car there for service, even though we live in Chicago were very pleased with the sales experience. We like this dealership so much that we bring our car there for service, even though we live in Chicago. Everyone is very friendly, knowledgeable and responsive. When it came time for a 2nd purchase, we returned to Elgin Toyota. We purchased a Prius C last week. The sales experience was great (with one exception I will note below). Gary Doty is so nice and easy to work with--maybe the friendliest car salesperson we've ever dealt with. We wanted to trade in our Subaru Forester, but were concerned that the offered price would be too low (based on what we received for our last trade in and knowing that dealers typically do not pay much for trade in's). Knowing this, we took our car to CarMax first, to see what they would offer us. Elgin offered less than half of the CarMax price. When we showed Gary the written offer, he pushed for us to get only slightly less than the CarMax offer for our trade in. We accepted it as it was much easier than driving back to CarMax. The only minor issue with this purchase was Gary was not very familiar with the Prius C. It is understandable (I guess) given it is a relatively new model, and they haven't sold many of them. For example, he told us it had a back-up camera, and only after I read the written materials closely right before the purchase did we find out it did not. As this was an important feature, I would have been really angry to find this out post-purchase. Luckily we were able to have it installed (for an outrageous $800.00). I blame Toyota for not having this feature in this car (it is standard in Australia)! but the sales team should know these things. Also, when we bought our Prius V, someone (not the saleswoman) sat with us in the car and explained some of the features, and programmed things for us such as the GPS/home feature, entune system, etc. Gary did try to do this, but obviously wasn't familiar and was unable to. We had to spend some frustrating time doing this ourselves. I don't know if it was because this was a less expensive model that they didn't have their expert sit with us like last time or why this was the case. Having said that, this was only a minor detraction from a near perfect car buying experience. We will happily continue to bring both our cars to Elgin Toyota. More

Don Smith is great. He was not pushy or aggressive, looked up and found multiple cars for us and then quickly got the car that we were looking for. We had a fantastic experience. looked up and found multiple cars for us and then quickly got the car that we were looking for. We had a fantastic experience. More

This was the best car-buying experience of my entire life! Erica helped us negotiate a great price (couldn't be beat by any other Chicagoland dealer) via email and had everything ready so that we could life! Erica helped us negotiate a great price (couldn't be beat by any other Chicagoland dealer) via email and had everything ready so that we could be in and out of the dealership - WITH MY NEW HIGHLANDER! - in 90 minutes. All of Erica's commitments on price were honored without question, and Moe did an excellent job of getting us through the process in record time. I will spread the word about Elgin Toyota. Thank you all! More

I tried this car buying service called CarBargains that contacts several dealers in your area and gets them to compete against each other for your business. I received 7 bids from dealers in the Chicagola contacts several dealers in your area and gets them to compete against each other for your business. I received 7 bids from dealers in the Chicagoland area and Elgin Toyota was the low bidder at $1,350 below invoice. I called Erica Mason on a Monday morning and told her I wanted a green Sienna XLE with AWD. They didn't have one in stock, but were able to trade for one with the dealer in Joliet. Erica sent me an itemized "out-the-door" price then and I saw that it was consistent with the markdown they had agreed to with CarBargains. I gave them a credit card number for deposit and they had the minivan in Elgin a few hours later. My wife dropped me off there that evening and I explained to Patrick Ellis that expediting the purchasing process for me would guarantee that I would give only the highest marks on the Customer Satisfaction Index survey from Toyota. He did his best and after filling out some paperwork and checking out the minivan, I found myself sitting in the finance office with Robert Soto. It didn't take him long to get me through the rest of the paperwork and I was out the door. I declined on all options, accessories, and extended warranties and was glad that they did not try to pressure me into buying them. All in all, I only spent about 30 or 40 minutes at the dealer for the entire transaction and can't imagine getting a better deal. I will never buy a car the foolish way again. Thanks CarBargains and Elgin Toyota. Most of all, thank you Lord Jesus for your great wisdom, mercy, and grace. More

After visiting 3 other Toyota dealers with less than satisfying results, I talked with and then visited Elgin Toyota. I had done a significant amount of research prior to talking to the dealers I visite satisfying results, I talked with and then visited Elgin Toyota. I had done a significant amount of research prior to talking to the dealers I visited. My negotiations with Elgin were straight forward and smooth. Elgin went above and beyond to get me the exact vehicle I wanted. I currently have 3 Toyotas in my driveway, and the next time I am shopping for a Toyota, Elgin Toyota is at the top of my list. More

We just bought our second new car from Elgin Toyota yesterday, we came back to Elgin Toyota because if their friendlyless and their willing to work with you to get you the best deal. In 2012 we bought yesterday, we came back to Elgin Toyota because if their friendlyless and their willing to work with you to get you the best deal. In 2012 we bought a brand new Camry and we feel like we got the best deal possible, last night we bought a brand new Sienna, and we also feel like we got an excellent deal. We will definatly continue to buy and recommend Elgin Toyota to friends and family. More

Don Smith/Sales was very professional and provide top quality service, he made the buying experience very pleasant. in general Elgin Toyota has been my top choice to buy my cars and the only service cent quality service, he made the buying experience very pleasant. in general Elgin Toyota has been my top choice to buy my cars and the only service center that works on my cars because they do an excellent job More

They attracted me to their dealership with an attractive price. Found the vehicle I wanted with the exterior and interior of my choice. They had to drive in my Prius V from Missouri and charged me only the price. Found the vehicle I wanted with the exterior and interior of my choice. They had to drive in my Prius V from Missouri and charged me only the half price for the Transportation. I went to them when I have another Toyota dealership at a walking distance from my home. It cannot get better than this. More

The staff was friendly and helpful. Despite some price reductions, I still felt as though the prices were reasonably high. The most difficult part was that I was receiving different or conflicting inform reductions, I still felt as though the prices were reasonably high. The most difficult part was that I was receiving different or conflicting information at times. For example, at my first visit, I was told that my trade-in vehicle would be worth between $2,900-$3,500. However, at the first price offer I was given to purchase a car, I was only offered $1,000 for my trade-in. Ultimately, I was only given $2,500, and I was told that I was given way more than I should be for the trade-in. Then, after I had selected a vehicle and we had an agreed-upon price, it took a long time to wait for a finance manager, which I understand was atypical, since so many of them were out (some sick). It was Jan. 2nd. It was nice that one of the sales managers (Mike) told me to go home, since I had my kids with me, and we had been waiting a long time. We set up a different time to come back, but that was a hassle, of course. Also, I had been told at first that I could come back to finish the process on Jan. 4th, but then in conversations with other sales managers, it went back and forth as to whether my vehicle would be ready by Jan. 4th or not. Ultimately, it was. Augie worked hard and tried to help me as best he could with the sales managers. Prior to purchasing a new vehicle, I had thought I had offered a very fair deal on a used car (2013 Sienna), but the sales managers could not come to an agreement with me. More

Gary answered our questions very clear and easy understand. We were treated extremely well, like a guest would want to be treated and feel very friendless from all employers. understand. We were treated extremely well, like a guest would want to be treated and feel very friendless from all employers. More