Elgin Toyota

New car owner pleased by prices and professionalism Summary at the bottom. As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensi Summary at the bottom. As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensive research into prices for this model locally and nearby states and found that Elgin Toyota of Illinois had the best prices. We exchanged many emails and phone calls with the internet sales staff prior to even visiting the dealership and they were courteous, prompt, and patient. We corresponded with Erica primarily and briefly with Nancy when Erica was off. The local dealers had suggested that there might be very limited inventory of the Corolla at the internet price that we were quoted. We decided to make the two-plus-hour trip understanding fully that we might come home empty-handed. At Elgin Toyota, we met Marlon Poole, the sale manager. Not only did Elgin have the Corolla that we wanted, but they also honored the price that they quoted. We did not need to go through the negotiation process at all because all of the email correspondence was kept on the computer. Marlon took his time to explain everything to me and made the buying experience truly wonderful. Let me list some of the things he did: He helped me decide on the color of the car by telling me about how the Slate Metallic color would have a higher projected resell value than Brown Sugar, the other color that interested me. We had been trying to decide between purchasing and leasing the car. Marlon comprehensively walked through the math with us and helped us decide on purchasing the car. After deciding to purchase the car, the dealership cleaned the car, but upon inspection I found that a small part of the car wasn't completely clean and needed some buffing. When I let Marlon know, he immediately went back inside, found a microfiber cloth, and started buffing the car (and in fact found spots that I hadn't even noticed). He also advised me to use microfiber cloths along with other useful information about how to keep the car well-maintained. One thing I really appreciated was that Marlon told us at every step what he was doing and what it meant, which made the process feel transparent. He was also very friendly, personable, and dedicated to making our experience as comfortable as possible. Later, we met with the Finance Manager, and because we had done our homework and worked with other Elgin Toyota employees like Erica and Marlon so closely, we were able to quickly wrap up the purchase with financing. Again, the finances were made very clear. In the end, I drove off the lot with a new Toyota Corolla LE, along with Toyota’s standard 2 years of free maintenance, and also a guarantee from Elgin that the first time I get a dent or ding on my car, they will fix it free of charge. All in all, I had a great experience buying the car; as Elgin Toyota is upgrading to a new location soon, I can only imagine that their inventory and service will be expanded. Summary: Prices: 5/5 - Outcompeted local dealers without hassle. To be fair, we had already done a great deal of homework with internet salespeople, so your experience may vary. Service: 5/5 - Everyone we interacted with was professional, was friendly, and communicated with clarity. Car Condition: 4/5 - I don't actually really have any reason not to give this 5/5 but I just feel weird putting 5/5 all the time. I would recommend Elgin Toyota to friends and family. More

Buying new 2014 Sienna Started looking for new 2014 Toyota Sienna on Memorial Day. After visiting and driving a Dodge Caravan, my wife and I realized what a great mini van t Started looking for new 2014 Toyota Sienna on Memorial Day. After visiting and driving a Dodge Caravan, my wife and I realized what a great mini van the Sienna is. Arlington Toyota was very helpful and gave us a very good price but we wanted to check out a few more dealers. Grossinger Toyota lured us in with an internet price that they would not honor. We visited Bredemann Toyota the next day and sales man and price were very honest. We called Elgin Toyota from Bredemann and talked with internet manager Bob Keissmi. Bob told us that Bredemann was giving us a great price and we should buy it there. That night we received a call from Classic Toyota in Waukegan and sales man stated that he could beat Bredemann's price by $500. We left our house in pouring rain and drove 40 miles to Classic to be told that they could only match Bredemann's deal. Again we left Classic and drove to Bredemann to purchase Sienna from them. Because it was so late at night (9:00 pm), Bredemann asked us to return the following day to purchase Sienna. We send Bob an email the next morning mentioning we hadn't purchased the Sienna yet but gave him all details from from Bredemann deal and price.Bob reached out to us on the phone and said we had a great price from Bredemann but since Elgin Toyota was so far from our house he would take $200 off Bredemann's best price and he was first Toyota person to mention 0% financing for 60 months. We were so skeptical but Bob assured us that this deal was for real. We arrived at the dealership at 7:30 p.m. Thursday,May 26 and met with sales man Patrick Ellis. Patrick was given sale from Bob and had all paperwork and Sienna ready to go. Patrick drove with us and explained all car functions. We then went into finance office with Mike Quigley and got not only Bob's guaranteed price but 0% financing for 60 months. We left the dealership with new Sienna at 9:00 p.m.. We have been buying cars for 50 years and have never had a smoother or better experience anywhere. We can only praise Bob, Patrick and Mike for wonderful service. WILL BUY OUR NEXT CAR FROM ELGIN. John and Valerie Maag More

Easy, Fast and Professional I began my car search online and basically made the purchase with a couple of calls and 1- 5 hour drive. Best car purchase ever! I began my car search online and basically made the purchase with a couple of calls and 1- 5 hour drive. Best car purchase ever! More

Awesome service Excellent work! I would reccommend him to others! Very helpful! I love my car and will be keeping it for a while! Thank you so much! Excellent work! I would reccommend him to others! Very helpful! I love my car and will be keeping it for a while! Thank you so much! More

NO GAMES This was only the second new car that I have purchased, first one in 36 years. I never liked buying a new vehicle - too many games played by the deale This was only the second new car that I have purchased, first one in 36 years. I never liked buying a new vehicle - too many games played by the dealer. THIS experience was GREAT from beginning to end. Got a great quote to start the process (internet) and after comparing the quote from Elgin Toyota with my local dealership and another larger volume dealer in Iowa (they weren't even close), I knew the drive was worth it. Saved over $900 by purchasing from Elgin Toyota. The price was good, but the service was even better. I was thoroughly impressed. Erica eased my mind when I questioned the different prices for license fees from the local dealership and Elgin Toyota. She said that they quote a flat rate that is higher than what you actually pay for out of state customers and that my state would refund the difference (so we were getting an even better deal). I had called on a Friday about noon and said that I would need to pick up the car the next day. My local dealer had said that Elgin didn't even have the color of car that I wanted on their lot. Erica had Carlos check with other dealerships and they were able to get the car I wanted on the only day that both my wife and I had off together, so we had one shot to get this right. When we got to the dealership on Saturday, Carlos greeted us and set us up with Robert. Robert was very friendly and showed us everything we needed to know about the new car and even programmed paired both of our cell phones so we could use the hands free feature (state law in Illinois - which I didn't know) and not get a ticket. I can't say enough good things about the whole car buying experience that I received from Elgin Toyota. I am actually looking forward to buying new again and would HIGHLY recommend Elgin Toyota. GREAT people, GREAT prices, GREAT service. More

Purchase of 2014 Camry All personnel that I dealt with were courteous and professional. Tha test drive was relaxing. Showing the features of the car was complete. The pap All personnel that I dealt with were courteous and professional. Tha test drive was relaxing. Showing the features of the car was complete. The paperwork process was easy to do. This is my 3rd purchase at Elgin Toyota. I would rate the dealership a 10 out of 10. More

Great service, Great team, Great Price It had been over 12 years since I bought my last car (Toyota Camry) and was very nervous about starting to shop for a new vehicle, but after decided t It had been over 12 years since I bought my last car (Toyota Camry) and was very nervous about starting to shop for a new vehicle, but after decided to work with Elgin Toyota I know I made the best choice for me. I bought a 2014 Toyota 4Runner Limited and I love it. I drove over 2.5 hours to buy my vehicle and they made it worth it. Between the customer services team that I worked with on the phone (Erica and Bob) to the sales staff (Carlos and Otavio) through finance and even coming back to work with Rudy and service...exceptional experience. I waited until everything was said and done and I had my car for around a month now to write my review. I am as happy as I was when I left the dealership. I would recommend them to any of my friends and family and I know that if I ever needed anything they would be there for me. It is to their benefit to be a customer driven business, because they really wanted to earn me as a customer. Some of the dealerships I went to close to home honestly didn't really even care about earning my business and they wouldn't even give me the time of day. Elgin made me a priority. Thank you to everyone and I hope to see you all again soon on my next trip to the big city!!! More

Excellent service as usual This is the third car we bought from Elgin Toyota since 2000 every time after visiting couple of other dealers. Every time great price, great service This is the third car we bought from Elgin Toyota since 2000 every time after visiting couple of other dealers. Every time great price, great service and most important NO PRESSURE... allow us to take as much time to think and shop around as we need but always there to help every time we call with the question. Highly recommend and will keep buying in future as long as they maintain this kind of service. More

New sale through Costco.com Was recommended to Elgin Toyota by Costco through their new car purchase program. I had filled out a request for a quote, ten minute process, and Cost Was recommended to Elgin Toyota by Costco through their new car purchase program. I had filled out a request for a quote, ten minute process, and Costco forwarded it to Elgin Toyota. In less than thirty minutes I was sent a written quote and received a phone call from Erica and I made an appointment for Saturday morning. Walked up to the dealership door, was met by Don Smith and he immediately offered to help. I explained this was a Costco quote, he pulled paperwork and then took his time to show us multiple vehicles, explained option packages and offered a couple of test drives. In a short time we had a couple of options, colors, equipment, etc. I explained we were going to look at a different manufacturer, he did not try and stop us, no high pressure, he let the vehicle speak for itself. We did leave, go to a different manufacturer's dealer, test drove that, and then called Don before we even left the other dealer's parking lot. He said the car would be cleaned up in a hour, told him we'd be back in two. When we returned the car was out in front, cleaned and polished, and FULL of gas! Don took the time to review all the options, features, service explanation, etc. Waited a little while for finance to get to us (dealer was extremely busy), but was offered refreshments, and were constantly advised how much longer it would be. Finance department was a breeze when we did get in, new plates were already installed on the car and away we went. Had not met Erica in person but didn't need to, Don Smith took care of everything. More

Highlander purchase We were looking for a very specific model/trim level/color combination and all other dealers in the area told us it was impossible to get. Elgin Toyo We were looking for a very specific model/trim level/color combination and all other dealers in the area told us it was impossible to get. Elgin Toyota went above and beyond to locate our vehicle for us and we are extremely pleased. More