Elgin Toyota

Overall great experience After looking at several types of minivans, we settled on the Toyota Sienna. Elgin Toyota has great employees who kept in touch during our search, wer After looking at several types of minivans, we settled on the Toyota Sienna. Elgin Toyota has great employees who kept in touch during our search, were knowledgeable about our options and helped us through the process. We settled on an XLE, and are very happy with the car, the service we received and the price we paid. More

Great experience! We traded in our 2011 Prius for a 2014 Prius V. Erica was great to deal with to help achieve a great online deal. Girish was very friendly and made We traded in our 2011 Prius for a 2014 Prius V. Erica was great to deal with to help achieve a great online deal. Girish was very friendly and made the buying process a pleasure. Carlos was able to work with us to stay on budget. Everyone went out of their way to make us feel comfortable and actually excited to purchase a car instead of stressed. I would definitely recommend Elgin Toyota for your next purchase! More

LOVE ELGIN TOYOTA We love Elgin Toyota, this is the 4th car that we are buying from Elgin Toyota. Their sales representative are exceptional. On Saturday August 23rd , We love Elgin Toyota, this is the 4th car that we are buying from Elgin Toyota. Their sales representative are exceptional. On Saturday August 23rd , we bought a Rav4 from Elgin Toyota, and we had the pleasure to work with Otavio De Assis. He was very helpful and very pleasant. When we got there we were almost certain that we will not buy anything since we visited two other Toyota dealerships and the customer service was horrible! Otavio was ready to show us anything we want and was not pushy when we said that we did not like what he saw, as we were walking out the manager came up to us and said that if we are willing to work with them and let them show us another car close to what we want they will work with us a give us a great price! They did what they promised and exceeded out expectations and most importantly we love our car!!! We recommend them to everyone !!!Ask for Otavio when you go there he is one of their top sales representatives! He will find what you are looking for! We are definitely going back to them for our next car purchase! More

Great deal! We used the True Car buying service and were very pleased at how hassle-free it was. I discussed the certificates I had from nearby dealerships with E We used the True Car buying service and were very pleased at how hassle-free it was. I discussed the certificates I had from nearby dealerships with Erica, and we agreed on a price. Later that day, we were met by Otavio at the door. He spent a lot of time with us and went over the Prius V in detail. There was no haggling over the price, although we did have to hear the sales pitch for the detailing package and floor mats. They brought out our ideal car from Chicago as we waited. Definitely a great way to buy a car and a great place as well Looking forward to their coming move, which will put them very close to us for service. More

Awaiting information I am currently awaiting further information from this dealership to accurately represent them in this review. Please check back in one week for furthe I am currently awaiting further information from this dealership to accurately represent them in this review. Please check back in one week for further information. Most people were pleasant- we will wait to see what happens to decide whether we purchase Toyota again before winter. More

Sale Experince I had a great experience there with purchasing my car, the Toyota Prius, and especially with Michael Yorty, that went above and beyond to meet my expe I had a great experience there with purchasing my car, the Toyota Prius, and especially with Michael Yorty, that went above and beyond to meet my expectations. He was friendly and knowledgeable and more that anything was patient. Imran was very nice as well, he did the financing documentation and he was very professional and patient as well. More

HORRIBLE EXPERIENCE WITH SALES REPRESENTATIVE I had the same experience with Sales representative Carlos as mentioned by the other user review 'ToyotaFamily12'. I am loyal customer with Toyota I had the same experience with Sales representative Carlos as mentioned by the other user review 'ToyotaFamily12'. I am loyal customer with Toyota for past 8years which has 4 years with elgin Toyota.And even couple of my family members brought there vehicles through my reference at elgin showroom.One day I received call from showroom asking me if I would like to consider trading my 2011 camry for new vehicle and set up an appointment for that week on Jul18th 2014. I had to wrap up my office work and stopped by the showroom with a plan to decide on my new vehicle.After 30 min of checking my vin and car sales manager asked me if I was willing to trade in today.for which I said I had planned in a week or two.I was not even informed about the options of cars they have or any offers going on.Then suddenly a sales manager Carlos came in ,gave my keys and asked me to come back after 2 weeks and his tone was very rude.Literally it was like get out of the showroom.I am very much upset with this experience and would like to share my experience before any other customers get treated like me.And to mention there was couple of them who arrived before me and shared same kind of experience. More

Worst Experience I bought a 2011 Toyota camry form Elgin Toyota delaer. When I test drive the vehicle it was good and there was no Noise in the Tyres. So I decided to I bought a 2011 Toyota camry form Elgin Toyota delaer. When I test drive the vehicle it was good and there was no Noise in the Tyres. So I decided to take the car. For delivering the Car , they took almost two hours and when i started driving back to my place with the new car, I observed noise coming from the Front Tyres. When I went back and asked them, they told me that their Service center is closed and they issued me ticket saying that the issue was with the Balancing of Tyres. Also they asked me to take it to any of the Auto center and they will servic e t for 10$. I agreed to them and drove back to my place. When I showed the Car in couple of Auto centers, they told me that the issue is not with the balancing and the issue is that the tyres are not rotating round and the tires need to be replaced .Also, they told me that there are 4 different brand of tyres on the car which we didnt observed. I informed the same to the dealer guys and they told me that they are not responsible for the noise. I got irritated and thought that nobody else should not feel the worst experience as I had. More

Great Experience I bought Toyota RAV4 2014 with this dealership and everyone involved with my buying a car experience was great. I highly recommend to work with Don Sm I bought Toyota RAV4 2014 with this dealership and everyone involved with my buying a car experience was great. I highly recommend to work with Don Smith. He was very professional and great to work with. More

HORRIBLE CUSTOMER SERVICE, SALES AND BEHAVIOR BY SALES EVER I entered Elgin Toyota Scion to purchase a 2012 Salsa Red Toyota Sienna LE, with a blank cashiers check in hand. I entered Elgin Toyota Scion on a fre I entered Elgin Toyota Scion to purchase a 2012 Salsa Red Toyota Sienna LE, with a blank cashiers check in hand. I entered Elgin Toyota Scion on a freezing Friday Jan 3rd, 2014 with my family after traveling over 40miles for a car I intended on purchasing. As I entered the facility looking around seeking a sales person I noticed no other person sitting at the desk 3 feet away or within a foot of me and my family greeted us except a Mr. Agustin Celaya, Sales specialist. They only stared at us saying not even a hello. Now looking in retrospect I should have left at this point, but since Mr. Celaya greet with respect and courtesy I decided to give the place the benefit of the doubt. He was an exceptional sales man, everything you would want, patient, respectful, answered all our questions, new his stuff and above all not pushy or overbearing. He didn’t make me feel like he was trying to sell me the golden gate bridge. He showed be exactly what I asked for with no diverging to other vehicles and after the test drive I was ready to buy. We sat down to discuss the price and explained that if we could get the car for a particular price he has a deal, at which point he explained that he could not negotiate the price with us but, would speak to his Manager to see what could be done. After he walked away 10seconds later a man named Carlos Galvez , who I now know was only another Sales and Leasing Specialist sat down in front of us never introducing him self but only as a manager, he said in a loud and vulgar tone of voice “ NO, YOU ONLY CAME HERE FOR THE PRICE, MY DEALERSHIP HAS THE LOWEST PRICE IN ILLINOIS WHICH IS WHY YOU ARE HERE, NO OTHER REASON, BUT THE PRICE THAT’S WHY YOU CAME HERE ALL THE WAY TO OUR CITY FROM CHICAGO, I AM NOT NEGOTIATING WITH YOU ABOUT THE PRICE, THE PRICE IS THE PRICE, WHY SHOULD I NEGOTIATE WITH THE LIKES OF YOU I SELL 50 CARS PER DAY AND WILL SELL THIS CAR IN 10 DAYS. THE PRICE IS THE PRICE WE WILL NOT NEGOTIATE WITH YOU SO EITHER YOU BUY IT FOR THIS PRICE OR YOU CAN LEAVE. WHAT PART OF I’M NOT NEGOTIATING WITH YOU DON’T YOU UNDERSTAND” He was very rude, disrespectful and in appropriate. I didn’t even know his name at the time. As we verbalized to him that he should calm down in the way that he was speaking to us he then stated” I can talk to you any way I want to because I work here.” I had enough of being belittled, degraded, and disrespected and went to the main desk behind us where I asked to speak to the manager. At this point Mr.Michael Yorty stated that “Mr. Carlos Galvez was the manager who just got promoted into the position.” I then state that since he was the manager I wanted to know the name of the owner that I needed to be speaking with. Instead of supplying this requested information he proceeded to ask me my concern. Meanwhile Mr. Carlos Glavez proceeded to disrespect and belittle my mother while her grandchildren closely watched and listen while sitting along side of her, as they witnessed her get very upset. I explained to Mr Yorty that Mr Carlos Galvez was being very disrespectful and rude. Meanwhile, Mr. Michael Yorty proceeded to state “Actually Carlos is our top salesman and we have never had a problem with him.” I then walked back to my family with Michael Yorty stating to Carlos Galvez “you are rude and disrespectful and if I talk to you with respect I deserve to be talked to with respect, you cannot talk to customers any way you want to and you here no one else raising their voice and being disrespectful except for you.” He got up and at this point walked away. I explained to Mr. Yorty that I did not need Elgin Toyota Scions Financing that I had already come equipped with my own to make a purchase on the spot. What would you want? They should have been trying in their every power to make me continue being a loyoal Toyota customer, but instead. Mr. Yorty respectfully offered to give me $500 dollars off and since the damage had already been done from my experience with Carlos Galvez, but that's all. I respectfully declined his offer. My first encounter with Elgin Toyota Scion will certainly be my last nightmarish experience of which I will never forget. It is unfortunate that this experience had to be my first and lasting impression of this Dealership. I left my contact information and never even received a call or voice mail from the General Manager Robert Elis to apologize for the matter. I was very disgusted to know that Elgin Toyota Scion condones this behavior of their employees and treatment of their potential customers. Anyone in the Business or Sales field recognizes it basic business 101 to have professional and exceptional customer service etiquette. They know how important it is to gain potential customers and keep existing ones. Everyone knows that an important part of a growing business is by word of mouth through existing customers to future or potential ones. As a medical professional in our business I can definitely say that positive word of mouth, first impressions, how we make our customers feel through a positive or negative experience is the backbone of our grow, success and customer base. We work tirelessly on developing new ways to make our customers feel appreciated and pleased enough with their experience to pass on their positive experiences and reviews to other potential customers and in turn come back to generate repeat business. My parents have been a Toyota customer for over 24 plus years along with our other family members. When I spoke to my family and friends about my HORRIBLE experience at Elgin Toyota Scion they were shocked, saddened, and disgusted by the mistreatment of customers. If Mr. Carlos Galvez has a family shopping for a car I don’t believe he would want them to be treated the way he treated us. Now I am not sure if me or my family want to patronize any more Toyota dealerships after this most traumatizing and horrendous experience, having such an insulting encounter with a so call sales manager. Is this how Elgin Toyota Scion treats their customers? Would you bring your business here? More