Elgin Toyota

Not the best I bought a used car here, over 12000 dollars. I felt like because I didn't buy a NEW car they treated me like second-hand. I had a small issue. When I I bought a used car here, over 12000 dollars. I felt like because I didn't buy a NEW car they treated me like second-hand. I had a small issue. When I purchased the vehicle I didn't notice that the radio antenna was missing from the vehicle. I mentioned it to the service person when I came for my first oil change. Not only did they not fix it, he ignored my concern. I called twice about it and twice was hung up on. Finally on my third time calling back I asked for a manager and was told I would receive a call back. 2 hours later the manager calls back and tells my wife she had to take up this service problem with the salesman that sold us the car. He also matter of factly quotes a price for the antenna, (50 or 60 dollars mind you) completely ignoring our concern that the antenna was never there when we bought the car. Mind you he had a pretty bad tone for a certified car dealership manager. I want to mention that my wife and I are not the type to harass service personnel and throw our "customer is first" weight around, but we certainly felt like we were not treated well. I finally received a call from my salesman Frank Cruz and he told me to come on in and just like that he came out with the antenna in hand popped it on, no big deal, I could listen to NPR on the radio. Frank is the reason for the second star that I'm giving in my rating of this dealership's service. I'd like to also mention that when I came for the first oil change about 3 months after buying the car (which they claimed could be a certified vehicle if I paid the extra money) they tell me that the front brakes are in the red and will begin gouging the rotors soon. I'm thinking: how could that be if the car could have been a certified vehicle? When you make a purchase of a new or newer model vehicle, you just don't want to feel like you're getting bad service. It was my intention to get all my service done with this same dealership, but I will not. More

Great car buying experience!! Thank you David Hudson for making my car buying experience great. You went above and beyond to make sure we got what we were looking for. I appreciate Thank you David Hudson for making my car buying experience great. You went above and beyond to make sure we got what we were looking for. I appreciate your staying so late and completely explaining the car features long after you should have been on your way home. Thanks!!! More

Good experience and service I got a good car with budget price and expected service for long term. Everyone is very helpful and presents real fact about the car and service. Thes I got a good car with budget price and expected service for long term. Everyone is very helpful and presents real fact about the car and service. These people are also very good at negotiation, they tried to get me a car not just with their profit but with reasonable price for me. More

Great place to buy a car I experienced the best car buying experience of my life!! David Hudson and his manager Mike were excellent to talk to and deal with. Never did I have I experienced the best car buying experience of my life!! David Hudson and his manager Mike were excellent to talk to and deal with. Never did I have that anxiety feel that is too common with car buying. My best interest were clearly there's as well. I had such an enjoyable experience when I replace my wife's vehicle it will be here. If you want a good experience DO NOT waste your time anywhere else go to Elgin Toyota!! More

They worked hard to make a deal We came from 80 miles away to look at some specific used vehicles, and when we saw that they weren't what we had hoped they were, they asked questions We came from 80 miles away to look at some specific used vehicles, and when we saw that they weren't what we had hoped they were, they asked questions and brought several options that would fit our needs. We ended up in a better vehicle than we thought possible at the same price that we were looking for. More

Excellent Customer Service I was at Elgin Toyota last summer and was consulted by Bozena. I have to say that I was impressed by her politeness, knowledge and intelligent attitud I was at Elgin Toyota last summer and was consulted by Bozena. I have to say that I was impressed by her politeness, knowledge and intelligent attitude. She also didn't pressure me with the choice. She made sure I was understanding the financial part and that I was given the best match to my expectations. I felt very comfortable with her and that I am in trusted hands. I am happy to recommend her to friends. More

Great Job We just bought a Highlander from Elgin Toyota. We'd been looking at minivans for about four months and were focusing on a Sienna. We're dealing wi We just bought a Highlander from Elgin Toyota. We'd been looking at minivans for about four months and were focusing on a Sienna. We're dealing with back issues and weren't convinced the Sienna seats were going to work for us. David Hudson and Carlos Galvez were very helpful and arranged for us to take a Sienna for a day of extended testing. Still not sure about the seats after that we talked to David and Carlos who suggested trying the Highlander. The seats in the Highlander are more adjustable and feel much better for our issues. After more driving we picked a Limited for the additional safety features. David and Carlos did a dealer trade to get the color combo we wanted and still honored the originally discounted price we were offered. David and Carlos are both very nice, friendly and easy to work with. We appreciated their ability to work through obstacles and get us to a vehicle that works for us. Great job! More

Camry Hybrid (Great Team) We recently purchased a new 2015 Camry Hybrid. We got the exact car we wanted and at the right price. Our sales guy, David Hudson, was really great an We recently purchased a new 2015 Camry Hybrid. We got the exact car we wanted and at the right price. Our sales guy, David Hudson, was really great and made us feel comfortable every step of the way. This was our first Hybrid and it is definitely surpassing our expectations. With a little work, we found the rated MPG very achievable. Toyota has an awesome product supported by a fantastic team. Two thumbs up!! More

Service and Purchase both a success I recently purchased 2012 Yaris here and besides loving the car, I loved my experience with both the service team and sales team. I went to several de I recently purchased 2012 Yaris here and besides loving the car, I loved my experience with both the service team and sales team. I went to several dealerships before this one and this was by far my best experience. Ask when Angela Bucaro is working if you have the unfortunate time to get one of their newer younger male sales guys. Angela was laid back and not once pushy or aggressive the whole 5 hours I spent there. She and Dennis Sheahen from the service department made sure my car was in perfect shape before going home, they even go 4 new tires put on for me. Great service team and great experience. More

My very first brand new car Imran Aneesuddin was very helpful, he made the impossible possible for me. I love the car i got thank you for your help Jazzkallah form Syed. Imran Aneesuddin was very helpful, he made the impossible possible for me. I love the car i got thank you for your help Jazzkallah form Syed. More