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Elgin Toyota
Streamwood, IL
1,060 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,060 reviews
December 20, 2016
Bought a brand new car yesterday. Very nice environment and friendly customer service. I recommend you to purchase this car from this dealership. IMRAN ANEESUDDIN AND BOB were two peop Very nice environment and friendly customer service. I recommend you to purchase this car from this dealership. IMRAN ANEESUDDIN AND BOB were two people who really help me through the loan and my car purchase. Outstanding service and definitely returning customer. Appreciate the time and hard work too. More
by asmira786
Employees Worked With
Bob Ellis, Imran Aneesuddin, Sam Avalos
September 15, 2016
No sales assistance My husband and I walked into the showroom at 8:15 pm last Friday to look at a used Prius which was listed on line. Several sales people were clearly My husband and I walked into the showroom at 8:15 pm last Friday to look at a used Prius which was listed on line. Several sales people were clearly available and one man was sitting near the door with solitaire on his computer screen. Not one person approached us to ask us why we were there. We looked at 4 or 5 new cars and still no one approached. So we left and purchased a car from another dealer the next day. I don't know which is worse, feeling like you're being attacked when they come swooping in on you the minute you walk in or being totally ignored, but neither is good. More
by Jwhite
Employees Worked With
No employee helped us!
September 06, 2016
Jared Chaimukda SO, SO Patient! I brought my daughter's car in to check on a recall. Jared Chaimukda was the Assistant Service Manager who handled my service. I brought the car in I brought my daughter's car in to check on a recall. Jared Chaimukda was the Assistant Service Manager who handled my service. I brought the car in on Saturday had a 1:00 appointment. Jared took me right away, and guessed the time to be about and hour and twenty minutes. Turns out my daughter's car really needed to be repaired. Jared came out to tell me, and sent me home with a 2016 RAV4 loaner car (at no charge). Honestly, I am in foreign country when talking about cars. I don't really understand what they tell me. Jared was so kind and patient with me. He explained everything to me so that I could understand what was going on, and why this or that was important. This young man was so service oriented, I had to ask to speak to the manager. Due to his outstanding service, patience and kindness - I will bring my car, and my daughter's car in to Elgin Toyota! This "Assistant Service Manager," knows how to treat a customer. If Elgin Toyota is smart, they will promote him - he's an asset to the dealership! 5 STAR TREATMENT!! But ask for Jared! He can be reached at jchaimukda@blautogroup.com. You won't be disappointed! More
by Kathy
Employees Worked With
Jared Chaimukda Assistant Service Manager
August 25, 2016
Sales Specialist was rude First Issue: Scheduled Test Drive in AM for PM Apt. Dealer did not contact to notify car sold in afternoon. Sales Specialist was rude and not professi First Issue: Scheduled Test Drive in AM for PM Apt. Dealer did not contact to notify car sold in afternoon. Sales Specialist was rude and not professional. More
by mera
Employees Worked With
Amit
August 22, 2016
Outstanding Service! The service at ELGIN Toyota is phenomenal. Ryan Baum can take my description of a "clunk", "pssst", "squeak", or "thud", where I hear it and upon ins The service at ELGIN Toyota is phenomenal. Ryan Baum can take my description of a "clunk", "pssst", "squeak", or "thud", where I hear it and upon inspection can translate it into what needs to be fixed. If it is more than 1 thing requiring attention he can prioritize them and explain which is the most pressing repair. Ryan is the most courteous and knowledgeable service representative I have ever had the opportunity to work with. The service center maintains my 200,000+ miles Sienna so well that even at that mileage it is better than any other new vehicle I have ever purchased. I am so impressed with this service department that I travel 30 miles skipping all others to have my car serviced here. More
by Dave1834
Employees Worked With
Ryan Baum
August 19, 2016
A truly awesome experience I was traveling thru the Elgin area on I-90 and had some transmission issues. I had just had the transmission serviced in Muskegon, MI and was surpri I was traveling thru the Elgin area on I-90 and had some transmission issues. I had just had the transmission serviced in Muskegon, MI and was surprised to have something go wrong. I headed to the nearest Toyota dealer. These guys really took care of me even though I didn't purchase from there or likely will go back because I live in Michigan. I had my black lab dog with me and they have a pet friendly facility. I was allowed to have the dog in the waiting room with everyone else and they even had treats and water for him. We even walked thru the car showroom! They worked on diagnosing the issue and re-serviced the transmission. As it was discovered serviced wrong by a Toyota dealer previously, they didn't even charge me! They worked on it for 4-5 hours and didn't charge me a dime. They said they would handle it with Muskegon Toyota dealership themselves. Great guys and gals there and I highly recommend using them for your service needs. More
by Weary traveler
Employees Worked With
I lost card and cant remember names, but it was the service manager and late Friday night guys
August 18, 2016
The best and most reliable service department in the area. These guys are professional, courteous and fair. I've been getting both my Toyota SUVs serviced here for the last six or seven years. They never force These guys are professional, courteous and fair. I've been getting both my Toyota SUVs serviced here for the last six or seven years. They never force repairs on you and only tell you what you truly need done. They almost always provide loaner cars if your vehicle will be down for extended time. The new dealership is clean and they have a nice waiting area. Pricing is extremely fair. Wouldn't hesitate to refer any family or friends there for service or maintenance on their cars. Mike Barich and Ryan Baum are true professionals. Thanks guys. Keep up the great customer service. More
by Wally
Employees Worked With
Ryan Baum, Michael Barich
August 09, 2016
Fermen B - superior customer service Fermen has been excellent in assisting me with my new Avalon. Being a senior, the computer is very intimidating. Fermen had patience with me in hel Fermen has been excellent in assisting me with my new Avalon. Being a senior, the computer is very intimidating. Fermen had patience with me in helping me understand the many "entries" in the system. Besides, he is very knowledgable in all parts of the Avalon. He is very courteous in taking care of seniors - I know we seniors can be difficult in understanding any thing new. More
by therersa
Employees Worked With
Fermen B, Gary Doty
July 25, 2016
Great experience, great salesperson! Just visited Elgin Toyota new dealership and I must admit I was impressed. I am currently looking to purchase a new vehicle for my spouse. The deale Just visited Elgin Toyota new dealership and I must admit I was impressed. I am currently looking to purchase a new vehicle for my spouse. The dealership is impressive and the salesperson I worked with made me feel very comfortable about making a purchase from Elgin Toyota. He was courteous, professional and very knowledgeable! We contemplating which vehicle to purchase however, I assure that it will be from Elgin Toyota. More
by Kid Creole
Employees Worked With
Marlon Poole
July 25, 2016
Top Notch!!!! My Experience with Elgin Toyota has always been excellent through the years. My favorite Sales person is Marlon Poole. He always go the extra mile to My Experience with Elgin Toyota has always been excellent through the years. My favorite Sales person is Marlon Poole. He always go the extra mile to get things done in a speedy manner with great detail. I also, want to say something about the Director of service Mike Barich who runs the best service department I have ever seen. Keep up the great work guys. Thanks KL More
by pdaman
Employees Worked With
Marlon Poole, Michael Barich, Darryl Cesario
