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Elgin Toyota
Streamwood, IL
1,061 Reviews
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December 31, 2017
2017 Toyota Sienna XLE and AWS with weak Engin power In 2015 I bought brand new Toyota Sienna 2015, XLE AWD from Elgin Toyota. I was received warmly and the sales lady was very kind. Toyota Sienna 2015 In 2015 I bought brand new Toyota Sienna 2015, XLE AWD from Elgin Toyota. I was received warmly and the sales lady was very kind. Toyota Sienna 2015 with all the options was an awesome Vehicle and great selection. It had an excellent pick up and a very powerful engine since it was top of the line. The sales lady was very nice and took care all of our needs. In January 2017, I received a call from same dealership. They wanted to know if I wanted to swap my Toyota Sienna 2015 with 2017 with no additional cost. I thought it was too good to be true. I went to the dealership with my wife and I was told that the new Toyota Sienna had three new features that will come with no additional cost for XLE & AWD. I was very happy but when I drove 2017 Sienna, I noticed the pickup was not there. Every time I was pressing gas the RPM was going up to 4 and vehicle was not picking up speed like the 2015. I was told since it was brand new vehicle that is why it was like that, over the time it will get better. Since I had very good experience before, I trusted the salesman as well. After driving it for 4800 miles the light for “Maintenance required soon” (oil change) was showing up. I was astonished because for 2015, I was told that I needed to change oil every 10,000 miles. I informed the manager when I took the vehicle for oil change but he said maybe they need to update the vehicle system through connecting the computer and update the system. They did just that but I have not seen any difference and have driven the Sienna for over 1000 miles now. I was very much disappointed with this salesman because he lied. Before signing up the paper, when I was in the process of getting the 2017, Salesman was keep asking me why I needed XLE and AWD. He asked me why I don’t like LE and front wheel drive. I told him that my wife will be driving Sienna to pick up and drop kids at school. So in snow AWD have better grip and drive better. I wish the sales person would have told me the truth and let me decide if I wanted to get 2017 with weaker engine with better options or keep my 2015 with excellent engine and less options. I believe honesty is the best policy, that this dealership lacks. More
by David001
Employees Worked With
Moe Jahanban, Bob Keissami
November 25, 2017
Great service Darryl (sp?), my service rep, went above and beyond. Having had not one but two bad experiences at another area Toyota dealership, I was hoping for Darryl (sp?), my service rep, went above and beyond. Having had not one but two bad experiences at another area Toyota dealership, I was hoping for better and got the best! Unless I'm out of town, I won't go anywhere else for service! More
by Jen
Employees Worked With
Darryl Cesario
October 29, 2017
Very first time visit there and excellent selection of cars! I got the car I wanted at a great deal. I am very pleased with my purchase. Our sales guy was super helpful and very patience. He was honest and truth I got the car I wanted at a great deal. I am very pleased with my purchase. Our sales guy was super helpful and very patience. He was honest and truthful and looked out for the best of my interest. Our finance guy was also truthful and worked with us. I was very pleased with the experience because I felt at ease and not pressured into buying a car. The atmosphere was great. All staff is very friendly and helpful. I would recommend this dealership to anyone. More
by Alexis Galassi
Employees Worked With
Rick Angel, Sam Avalos
October 15, 2017
Excellent Service We had a check engine light on in our car and Jeff was very helpful and took great care of us! Will definitely use them in the future for all our ser We had a check engine light on in our car and Jeff was very helpful and took great care of us! Will definitely use them in the future for all our service needs. More
by komalley525
Employees Worked With
Jeff Saltzman
September 26, 2017
I visit there for the first time and I am really very happy. I got the car which I want and that also at my price. Also got an awsome service. I really have an amazing experience. I recommend everyone to go here I got the car which I want and that also at my price. Also got an awsome service. I really have an amazing experience. I recommend everyone to go here. More
by h2794
Employees Worked With
Anthony Cannata, Siril Verma
September 19, 2017
Scam artist Told they had a vehicle, drove 60 miles to see it. When i showed up they did not have the vehicle i was interested in. Told they had a vehicle, drove 60 miles to see it. When i showed up they did not have the vehicle i was interested in. More
by Boohiss
Employees Worked With
Lukasz Dylski
September 05, 2017
The service department is the worst. DONT GO THERE THEY ARE THE WORST FOR SERVICE.Recently moved to Elgin. If there is an option for ZERO stars for this review. Elgin Toyota would get a z DONT GO THERE THEY ARE THE WORST FOR SERVICE.Recently moved to Elgin. If there is an option for ZERO stars for this review. Elgin Toyota would get a zero rating. The service guys are crooks. I call in and made an appointment for an oil change with a coupon. Over the phone, the service rep stated that they would honor the coupon from another Toyota dealer. When I got there they would not honor the coupon and stated that I would need a list of repairs ($350) for my vehicle. It is an inconvenience to drive an hour for an oil change, but it is worth it. Grossinger North Toyota is the BEST? More
by Funn1004
Employees Worked With
Ruby Rios
September 01, 2017
SCAM ARTISTS Scam Artists !!!! Avoid this place at any cost. Save your hard earned money. Just bought a 2017 Corolla LE from this dealership today. We agreed o Scam Artists !!!! Avoid this place at any cost. Save your hard earned money. Just bought a 2017 Corolla LE from this dealership today. We agreed on a final price after a test drive. During the test drive the salesman pointed out features such as Michelin tires and rear bumper protection option on the car. When I got home discovered that tires were not Michelin but Toyo and there was no rear bumper protector on the car. I came to realization that they had sold me a different car than the one I test drove. There was also oil spot on the passenger door which I didn't notice until close inspection. I called the dealership with in an hour and they acknowledged that they sold me a different car, however they never told me they swapped the car on me during transaction. The manager (Bob) refused to make things right and told me I already got a great deal. They will not be doing anything. What a difference few hours make. Their behavior changed 180. Avoid this place at any cost !!!Buy from this dealership at your own risk !!! More
by CHEATED BY ELGIN TOYOTA
Employees Worked With
Bob Keissami, Imran Aneesuddin
August 06, 2017
Very disappointed of the product they sell Terrible customer service my wife and I bought a 2011 odyssey a month ago and already spent in a new battery because the one that had not served also Terrible customer service my wife and I bought a 2011 odyssey a month ago and already spent in a new battery because the one that had not served also pay aligment supposedly the cars they have are inspected is lie I went to the dealer to talk to the supervisor Moe Mustafa me Said that I could not help that when I was given 10 days ago was good the car would not recommend or my worst enemy to buy at this dealer More
by Alfa444
Employees Worked With
Angela Bucaro, Moe Mustafa
July 09, 2017
Way too pushy and phony; typical car shark. Went in to look during the factory sale. I didn't disclose I had other been to other dealers for prices. He didn't give me a price near the others, Went in to look during the factory sale. I didn't disclose I had other been to other dealers for prices. He didn't give me a price near the others, until I told him., and then he was willing to match. But seemed very phony and cagey in things he said. Decided against it, especially after finding tons of nightmare reviews on Yelp. And like here, most all negative reviews are given a scripted, generic answer by a Jenni Tuton. Clear she is assigned to comb the Yelp reviews to do damage control. More
by Michael T
Employees Worked With
Bob Keissami
