Elgin Toyota

Thank you bob for understanding quality service to customers. I appreciate everything you did to make things right. It was a pleasure working with you. customers. I appreciate everything you did to make things right. It was a pleasure working with you. More

Good Morning to everyone Buenos Días a todosI just want Good Morning to everyone Buenos Días a todos I just want to express how happy I am with my truck I ask Tancho Soberanis at Toyota in Elgin Solo q Good Morning to everyone Buenos Días a todos I just want to express how happy I am with my truck I ask Tancho Soberanis at Toyota in Elgin Solo quiero decir que feliz estaba de tener mi camioneta y yo le pregunté a Tacho Soberanis For especial beautiful truck FJ Cruiser the dolor the model I ask him and he made my dream come true El hizo posible mi sueño realidad porque el nunca lo dudo y me consiguió la camioneta que yo quería excelente persona muy contenta con mi comida Excelente sales manor dealer he made my dream come true he got the truck off my dreams I am very happy and thankful to Tancho Soberanis may God Bless All Que Dios nos bendiga a Todos 🙌🏻👏🏻👏🏻👌🏻👌🏻👌🏻🚐 More

They'll charge you whatever they want and will not honor what they promised. When there to service my front brakes, I presented a coupon I found online which included installation of front or rear pads for what they promised. When there to service my front brakes, I presented a coupon I found online which included installation of front or rear pads for $159.95, the service tech told me they were going to inspect the rotors and see if they could be resurfaced and if not they will need to be replaced. Rotors were replaced and I was charged for resurface service as well which doesn't make sense at all, I spoke with the service manager and he couldn't explain why I was charged extra $75 dls of labor, he ended up giving me a free oil change and said he couldn't give me a refund, never going back to service any of my vehicles there. More

Great experience with stuff , knowledge and experience , great atmosphere. Great selection of cars , great selection of used cars , good location , super friendly stuff , love it great atmosphere. Great selection of cars , great selection of used cars , good location , super friendly stuff , love it More

Tancho Soberanis was very friendly and the lease/auto loan process was very ease. He explained to me the difference between leasing and financing. Excellent customer service. loan process was very ease. He explained to me the difference between leasing and financing. Excellent customer service. More

Saw a add for a car online. Went here to buy a car, they said it was gone. Found the same exact car with higher mileage and they wanted to charge me 500 more dollars for it! Seemed like a total scam. The sa said it was gone. Found the same exact car with higher mileage and they wanted to charge me 500 more dollars for it! Seemed like a total scam. The salesman "Moe" was totally rude and not willing negotiate at all. I'll purchase my Toyota elsewhere. What a joke! More

They're much better than I thought When we bought our car two years ago, I gave them a bad rating because it turned out our sound system was in very bad shape and it cost us $700 plus d When we bought our car two years ago, I gave them a bad rating because it turned out our sound system was in very bad shape and it cost us $700 plus dollars to get another one. I thought they should have paid for that, but all they paid for was the labor. But TWO YEARS LATER they have responded to our request and sent us a check for the entire amount! We are completely amazed and happy. This was over and above since we had let the whole thing go and they definitely didn't have to do that. More

Terrible Finance Department. Stay Away. My experience was horrible. It was reported on CarFax that this car was not in any accidents, and yet there are new damages that can be seen on the ca My experience was horrible. It was reported on CarFax that this car was not in any accidents, and yet there are new damages that can be seen on the car (obvious damage from an accident). The dealer refused to budge with the price. After some negotiation, we came down to an agreement. Unfortunately, the finance manager was slipping in some of these hidden fees that were not explicitly stated. I was overcharged for over $4k!! If possible, I really don't want the car anymore unless they are willing to refund those hidden fees without a fight (doubt it)... More

Three strikes your out ! Bought a 2019 4Runner from here service department is the worst I have ever seen took it in for the 15k ,40 psi in three tires 28 psi in the other Bought a 2019 4Runner from here service department is the worst I have ever seen took it in for the 15k ,40 psi in three tires 28 psi in the other one tire service light came on wife took it over to suburban tire that’s when we found out the tire pressure was off , also the passenger mirror plastics came apart they told my wife nothing they could do about and it looked like it was hit so we took it over to a body shop in south ELgin they could not see any damage and popped it back in at no charge , week later it did it again took back to Elgin Toyota they said the mechanic took it apart and could not find anything wrong with it so drove away again , a few days ago my daughter close the passenger door and guess what the mirror popped apart again this time the top part fell off and hit the ground and chipped the paint so brought it back the Elgin Toyota for the third time they put it back together and scratch the xxxx out of the top cover paint even more instead of replacing the mirror they wanted to just touch the paint up do you believe the stupidity of this dealership no customer satisfaction in their vocabulary I am now in contact with Toyota headquarters to get this resolved the car is under warranty and they should replace the mirror end of story instead they just want to xxxx customers off stay far away from this dealership until they get an attitude adjustment. More

Delivery, Processing Fee & Handling Fee We purchased Highlander XLE from Elgin Toyota. The MSRP total included the delivery, processing and handling fee of $1,120.00 (they gave us a $245.00 We purchased Highlander XLE from Elgin Toyota. The MSRP total included the delivery, processing and handling fee of $1,120.00 (they gave us a $245.00 discount) but still had to pay the balance. When we questioned salesperson Girish and manager Moe both said the buyer has to pay and we paid. Later, we called two other Toyota dealerships and both dealers confirmed that since the MSRP total includes the delivery, processing and handling fee they will not charge the customer. We lost the trust we had in Elgin Toyota and it will be hard to buy another car or recommend them to someone else. More