Elgin Toyota

Dishonest, opaque and shady business model.Stay away Dishonest, opaque and shady business model. Stay away and don't fall for the trap of needing to buy the "Pro pack" aka "Pathetic Pack". Not worth Dishonest, opaque and shady business model. Stay away and don't fall for the trap of needing to buy the "Pro pack" aka "Pathetic Pack". Not worth the money, anything they say is a lie. If anything get it in writing or they'll make you think you're crazy. So bad, the guy Bob handed me off to 'close the deal' isn't even listed on this site. Wow. I'm ashamed I decided to do business with this company. I'm surprised Toyota continues to let them sell for them. Too Long, Didn't Read? DO NOT GET THE PRO_PACK IT IS A SHAM. On 12/24/2020, at the urging of my mother, a 70yr old woman, I proceeded to help her buy a car she was interested in from Elgin Toyota. We found this car on cargurus.com. It's VIN is 4T1J31AK6LU014088. Cargurus originally had it listed on their site as a CPO Toyota Camry Hybrid 2020 SE. It was listed for $23,990 as CPO on Carguru's site. I called on 12/24, and was unable to speak to anyone. After all it was Christmas Eve! But alas, they were open, and surely busy. So I left a voicemail about interest in this car for sale (listed since Oct 2020). On 12/26, Bob Keissami returned my call telling me the car was for sale, and that I should call him back. Unfortunately I wasn't able to connect at that time, so we played phone tag. Finally towards the end of the day, I got a hold of Bob. It only took 3 more calls. He explain the following: 1) Car is for sale, but it is NOT CPO per CG website. They only 'scrape' data, blahblahblah, and that Elgin is NOT responsible for the accuracy of the data on CarGurus website. I found that odd. He then proceeded to tell me the car is eligible to be CPO, and that in order to get it, we'd have to pay for the ProPack. I ask what's included in the ProPack. He said 'underbody coat, exterior+interior ceramic coating, rust proofing, and a warranty that covers 5 yrs outside of the just powertrain warranty provided by Toyota's normal CPO'. I tell him I'd get back to him that day/next day. The next day I look at the listing on CG again, and this time the CPO flag is removed! Shocking. Elgin isn't liable for the inaccuracy, but they sure can update it timely. Hmmm.... So then I point out to Bob later that the other car (black sister car to this red one) also has the CPO flag, we'd like to buy that one. He says, neither is CPO. I found that doubly odd, but surely this isn't a scam. Shortly thereafter, that listing was ALSO updated to remove the CPO flag. Sigh...if this isn't a sign of WALK AWAY, I don't know what is. An evening passes and I push forward at the urging of my mother. About 10 attempts ensure to get Bob on the line, but eventually we get a hold of this guy. In hindsight, I realize it's probably because he's updating all the MISLEADING websites they listed to get ignorant buyers on the line. At this point, I should note: it's impossible to find a sales email or direct phone number for the guy. Odd, general sales manager is only reachable thru the main secretary. Spoiler alert: I now know why, he doesn't want to be on record for anything he says or writes. But once you get him on email; oh boy, the tone changes and you'll get a "no I didn't say this, or that". We eventually, after a heck of a time getting a hold of his then deputy Mike Schramm get moving to close the deal. Between 12/28 and 12/29 a few calls transpire, and at one point I ask what all's included in the ProPack? Why is it so expensive? They mention that it's because it offers a warranty on top of the powertrain from Toyota, it also provides the coatings Bob mentioned and it's required to get the CPO. I relent, fine. If it comes with the CPO, and this awesome coating and additional warranty, that's fine. Fast-forward: 1. Toyota warranty card does NOT have the right spelling of my mom's name. 2. Docs have not been filed yet with Texas, so we cannot register. Apparently it takes 30 whole days to get this paperwork filed, which is absurd. And they did it WRONG. They charge you $400 for this. Wow. That's 10 hours for paperwork at a $80k salary. What's wrong with this company? 3. The undercoating and rust-proofing is a SCAM, they don't do this. They say they do, but GET IT IN WRITING. Because afterwards, they'll say, oh no we don't do that, we haven't done that for years. So there's no way we could have offered that. I have no proof other than what I know I heard. And again, there's nothing in writing. Shame on me. 4. Worst yet: the warranty card comes, there's no mention of ProPack, and there's no mention of this additional warranty Elgin Toyota sold. It's a shame, a real shame this company is willing to take $$ so easily from a retiree. They warranty they then share is just a paint/interior stain warranty. That's all it is. Who pays 7% vehicle mark up for a paint discoloration / cloth stain warranty? Apparently we got conned into doing so. I email Bob, tell him about the discrepancies for 3 and 4. He effectively says it's all in my head. Great salesman. I'm ashamed we spent $1590 (which btw he quoted as $1500 cause it's the best he could do, and I let it slide when I saw it as $1590 on the sales sheet), AND the $400 in doc fee when it's still pending nearly 30 days later. 12/29-1/21 still not complete. There's legit reasons for the 1 star More

Jun was very helpful and very kind!! He spent a lot of time helping us in finding our car. We are very happy with our purchase! time helping us in finding our car. We are very happy with our purchase! More

Mr jun suello,doent have full knowledge of any offer and when I asked him about final price of highlander he told me he will let me know, and before i go ahead of any offer i asked him about finance % and h when I asked him about final price of highlander he told me he will let me know, and before i go ahead of any offer i asked him about finance % and he dont know any thing , he doesn't know about is there any mat or autostar coming with vehicle or not. Very poor sales people in elgin toyota. I really don't like their services . More

I spoke to and dealt with Jun Suello. He was friendly and straightforward with me about the car I was interested in. I inspected the car with a fine tooth comb (in my opinion), and he explained the Toyota in straightforward with me about the car I was interested in. I inspected the car with a fine tooth comb (in my opinion), and he explained the Toyota inspection policy to me. When I spoke to both Jun and his manager about my situation, they listened to what I had to say and treated me with respect. This isn't the first car I've purchased, and not the first used car I've purchased; there were no surprises, I'm very satisfied with a vehicle that I researched extensively and Jun, who facilitated the purchase. My thanks to Elgin Toyota. Five starts for Jun! Great experience! More

nice dealership, friendly staff. i like the dealer ship. It is nice to shop at elgin toyota. their service is also very trust worthy. I will recommend to others too. ship. It is nice to shop at elgin toyota. their service is also very trust worthy. I will recommend to others too. More

Found the car on the internet at Elgin Toyota. There was no pressure to purchase. We were happy with Michael Martinez and Bob Kelessami who worked with us on the price of the car. A very pleasant experien no pressure to purchase. We were happy with Michael Martinez and Bob Kelessami who worked with us on the price of the car. A very pleasant experience. More

Was very helpful in finding me a car! I did not feel rushed to buy a car. Was able to get the car that I wanted. rushed to buy a car. Was able to get the car that I wanted. More

We just bought a car from this dealer. We were a bit hesitant to go here due to the Yelp & DealerRater reviews, but they had a car we were interested in so we gave them a chance and glad we did. We wor hesitant to go here due to the Yelp & DealerRater reviews, but they had a car we were interested in so we gave them a chance and glad we did. We worked with John Savodge and he was great and reason why I felt need to submit a review. He was low (actually no) pressure salesperson, nice guy, gave helpful input/recommendations and big contributor to why went forward with buying the car. Due to covid you need to make an appt first, but really that was not an issue as we called while on our way to the dealer to make the appt. We didn’t need to work with a Sales Mgr or Finance Mgr, which helped to make the process easier. There are a few things stopping me from rating higher and almost caused us to stop working with the them. One is that it’s not easily to get a car looked at by an outside mechanic, per sales mgr requires signing papers and making a commitment. Second we could not get an “out the door” price when talking via email, so not so easy to negotiate during the day for those that work. Lastly, like a couple other reviews, we had an unexpected fee on our bill and incorrect sales tax. The combination of those issues gave us some doubts about the dealership, but we avoided any car with a past accident due to the first concern and for last concern John quickly resolved the fee and tax issue. Despite those issues, the car buying experience was almost as easy as buying from Carmax which is why gave them a 4. More

Bought a Sienna labeled as 8 seat in Feburary 2020 through Mike Schramm Jr. At first we noticed there's no 8th seat in the car we drove home so I contacted Mike Jr and he said he'll have the seat for through Mike Schramm Jr. At first we noticed there's no 8th seat in the car we drove home so I contacted Mike Jr and he said he'll have the seat for me once I come back to deliver the second pair of keys of my trade-in. But when I went there I was told by his father Mike Schramm Sr. that he failed to find the 8th seat for my model which should be a cloth seat while he can only find a leather one. He said he'll deliver the correct 8th seat to my address so I went home. But after one month nothing happened so I contacted Mike Jr. and he told me that he couldn't find the 8th seat and I have to come to the dealership to talk to the used car manager named Ahmed or something personally because he said he talked to the guy and got rejected and he tried to keep his job. But I was out of town for a while and cannot make it to the dealership and due to Covid I cannot take the risk. So things got held up and untill now I havn't received any calls or information from them yet. I have to mention that the posting did say it's an 8-seat passenger sienna! Really dissapointing experinece. They probably know there's no 8th seat on this car so they lied and kept fooling customers. More

Alex was great! Patient and listened to what I needed. He really seemed to care that I would leave there with a vehicle that would suite my needs. In the end, I got an even better vehicle than I thought I wo really seemed to care that I would leave there with a vehicle that would suite my needs. In the end, I got an even better vehicle than I thought I would! More