Elgin Toyota

Called here early in the AM on a Monday morning after they had just opened to see if they have a particular new Highlander in stock that they have on their website. Spoke to one of the online sales rep a they had just opened to see if they have a particular new Highlander in stock that they have on their website. Spoke to one of the online sales rep and asked her to verify if the car is in stock. She put me on hold and came back saying they have the car on the lot. Drove there straight and when I get there, they say we don't have that car in stock. Walked straight out. Now I go on to their website after 4 days just to see and they have the exact car (I verified with stock #), still on their website. More

I had a great experience working with Bob Keissami. I had an issue with my keys and he was able to take care of the situation in a timely manner! If you have any questions or concerns he is the man you shoul an issue with my keys and he was able to take care of the situation in a timely manner! If you have any questions or concerns he is the man you should talk to ! Thanks again ! More

Elgin Toyota is THE WORST car dealership I've ever had interaction or business with - beware of this dealership, because all they care about is sell you a car without good conscience or caring about the interaction or business with - beware of this dealership, because all they care about is sell you a car without good conscience or caring about the customer's experience (relationship) or value & vision. The leadership team there are way out of order, especially the Sales/Business team and management (Imran Aneesuddin) - they are masters in cajoling and manipulating customers to adding some useless services and packages/programs to your initial intention of going there for a car. Moreover; they lack follow up - like I mentioned earlier, their only interest is making you buy a car (even out of your will, choice, or intentions), and thereafter, they will NEVER PICK YOUR CALL again. On leaving their dealership location after your purchase, they give you business cards and false promises or assurance to contact them when in need or with any questions or concerns, whereas that's all lies & fraud - you will call, email, text forever, and they won't pick up, respond, follow up or follow through with your request. I am sooooo upset with my experience there from last year August 27, 2020 when I purchased a brand new 2020 Toyota Rav4 XSE Hybrid - they make me add packages I never wanted, and assured that I could call and canceled anytime. However, that's all lies and deceit because I couldn't get hold of anyone thereafter, and I'm stuck with the bills - terrible! More

Avoid this dealership at all costs!!!1) they will Avoid this dealership at all costs!!! 1) they will provide an on-line price and then refuse to offer it once you show up to buy a vehicle, a classic Avoid this dealership at all costs!!! 1) they will provide an on-line price and then refuse to offer it once you show up to buy a vehicle, a classic bait and switch tactic 2) they will attempt to put mandatory (yes, mandatory!) extras on your purchase. A $2500 "paint protection" plan?!?!? Based on my research, this is illegal! How this place is in business is beyond me. Well I guess it's in Illinois where there isn't much consumer protection, so you shouldn't be surprised. There are dozens of other Toyota dealerships in the Chicagoland area, I can't imagine you can have a worse experience than the Elgin one. More

Worst dealership I’ve ever been to. Horrible communication and lack of professionalism. Wasted my time after emailing all week about not wanting to waste time. communication and lack of professionalism. Wasted my time after emailing all week about not wanting to waste time. More

The worst car buying experience I have ever had! It has been a month since my purchase and my trade-in still isn't paid off! I have been lied to several times! Another customer's financial information wa been a month since my purchase and my trade-in still isn't paid off! I have been lied to several times! Another customer's financial information was shared with me, and when I tried to notify them of this, no one wanted to listen! More

If I could give zero stars I would. Bait and switch game. Showed me one vehicle and said this is just like the one we will sell you but it’s in detail it just was traded in they said. Go next day to pick up Showed me one vehicle and said this is just like the one we will sell you but it’s in detail it just was traded in they said. Go next day to pick up car and now the windshield is broken and the new tires are cheaper More

With our Sales Consultant JESUS BARROSO we had a very pleasant experience , so professional and friendly, highly recommended to everyone who is looking for a real help buying a car. We are enjoying our T pleasant experience , so professional and friendly, highly recommended to everyone who is looking for a real help buying a car. We are enjoying our Toyota Venza ! Thank you again !!! More

Moby was a great consultant.It was my first car and I really needed help the whole process. He broke it down so well and made me feel really comfortable in my buying experience. I recommend everyone ask really needed help the whole process. He broke it down so well and made me feel really comfortable in my buying experience. I recommend everyone ask for Moby when they go to the dealership. He is down to earth and straight forward guy. More

I had a very pleasant experience with my recent car purchase. Pete Molina was an upbeat and very friendly salesman. I would recommend Elgin Toyota to my friends and family. purchase. Pete Molina was an upbeat and very friendly salesman. I would recommend Elgin Toyota to my friends and family. More