Elgin Hyundai

Brian Craig worked hard to find the vehicle with what we wanted in a timely matter. Once we meet with Brian and Darwin they were helpful with questions we had and a pleasure to work with. Joshua was also v wanted in a timely matter. Once we meet with Brian and Darwin they were helpful with questions we had and a pleasure to work with. Joshua was also very helpful with us during the finance time. I would recommend the dealership and all three employee's to anyone I know. More

I visited the dealership 2 weeks or so before purchasing my vehicle. It was the 3rd or 4th dealership I had visited that week. I met Angel Santiago that morning and we test drove a couple of cars. I did my vehicle. It was the 3rd or 4th dealership I had visited that week. I met Angel Santiago that morning and we test drove a couple of cars. I did not really have a plan or a real intention to by a car before the summer and told Mr. Santiago this. He was very understanding and encouraged me to not make any impulsive decisions and to go home and do some homework so that when I was really ready to make a purchase, I had a good idea of what I wanted and what I wanted to pay. It was really a great change from my previous experience with car salesmen. I spend some time the follwing week reading up on different models and looking at my finances and credit scores. When I felt like I was better prepared, I went online and tried to do as much as I ccould do that way so as to avoid the stereotypical buying a car experience that make so many people uncomfortable. I got a call from a woman named "Jennifer", I think, at Hyundia and she explained that she would be handling my online inquiry follow-up. Over the next couple of days we spoke and e-mailed back and forth and by that Wednesday evening, she send me an actual plan for buying the car that I wanted to buy. She had worked out all of the terms; the money down, interest rate, months and payments. I asked if the deal was "firm" and she said "Yes". I told her that I would be in Friday at 10 A.M. and we would do the deal then. When I got there, "Jennifer" was no where to be found. Neither was the car that I picked out, the payment I agreed to or any other part of the deal. I was very unhappy and feeling like I had wasted time. Enter Angel Santiago...He calmed me down enough to keep me from walking out. We drove a couple of more cars and the last one was actually the car I had negotiated buying on-line with "Jennifer". The only glitch was the credit rating that the dealership said they were using was not the same as the three that I printed up the day before. The dealership did not show me the credit report but stated that it was almost 100 points worse than the three I had. This did not make me happy. I understand that when I say that I will pay this much, that I might have to move off of that, but I have to feel like I am not being abused. By the time Angel and I finished, I had the car I wanted at a little more than I originally agreed to pay on-line, but still a payment that I could do without any real stress. I am not sure why the deal got so screwy, but I do know that I would have walked out and drove the mile to the Chevy dealer and bought there for a very comparable price if Angel had not kept his cool and helped me keep mine. I have mentioned him to several friends as a fair and personable salesman that would work for them. He dos not come off like some slick cartoon charater type like you see in movies. He seems to be a very genuine person with an understanding of what real people have to keep in mind when shopping for a car. I would suggest in the future, that when dealing with people on-line, that Hyundai understand why they are doing so much on-line and communicate to the dealership what is being agreed to. That is very important and could be a deal breaker for a lot of buyers. More

After walking off three lots, I went in to the Hyundai dealership to check out some new cars. My dad went with to help me out and we were very upfront with how much we were going to pay and we needed a ca dealership to check out some new cars. My dad went with to help me out and we were very upfront with how much we were going to pay and we needed a car to fit that budget. Matt helped us out and was very friendly. He was patient when I could not make up my mind about the Accent or the Elantra. After a quite a while and a lot of haggling he was still very friendly and accomodating. I would reccommend this dealership and I would reccomend Matt! More

Micheal did a wonderful job trying to help us find a used car. I'm glad he was so patient. He was so caring in trying to help us get to the price range and car we wanted. We ended up going a little bit over car. I'm glad he was so patient. He was so caring in trying to help us get to the price range and car we wanted. We ended up going a little bit over budget but the car he found was well worth it for the price. We liked the Hyundai Elantra and he got us one! Micheal and everyone in the building were very friendly and helpful! Thank you again for helping me & my mother buy my first car! :) More

Rec'ed the best price, and just as importantly the best price on our trade ins, as we purchased two vehicles from them within a week. Profession, quality service from the first internet contact with best price on our trade ins, as we purchased two vehicles from them within a week. Profession, quality service from the first internet contact with Danielle until the end, when David give instructions on the products and features just prior to driving off. They worked hard to find us the exact vehicles we wanted, and I would highly recommend them to anyone in the market for a Hyundai. I had searched the internet and in person at other Hyundai, Honda, and Toyota dealerships, but none of them provided the easy to negotiate prices I rec'ed here. More

Arturo Moreno from the very beginning was awesome and positive! He worked quickly & efficiently and new his cars and listened to what I was looking for and found me a great car! He was upfront & honest b positive! He worked quickly & efficiently and new his cars and listened to what I was looking for and found me a great car! He was upfront & honest but made me feel right at home. The selection of cars was amazing and the staff were very nice and had great attitudes. I had visited about 4 dealerships in the same vicinity and I was truely impressed. Thank you. More

Great experience for purchasing a car. No forced sales speech and no rush. Great price with Great sales group. Delivery experience was very good with explanations of all the features. speech and no rush. Great price with Great sales group. Delivery experience was very good with explanations of all the features. More

I was looking for a car not knowing if I would be able to afford one at this time. Matt approached me when I first came to the dealership with my mom. He listened to everything I said. He wasn't pushy like o afford one at this time. Matt approached me when I first came to the dealership with my mom. He listened to everything I said. He wasn't pushy like other dealerships that I have visited. He let me feel as if I was making the decisions on buying my car and not pushing me into something. Matt is a very nice guy you have working for you. He is friendly and very respectful in his manners. He answered all of my questions. If he didn't know he let me know that and asked someone who did. I feel as if you have a valuable employee working for you. Thank you. More

I have bought and have had serviced 3 Hyundai vehicles from Elgin, the service has been fantastic! The original reason I bought from them was price, service kept me coming back as I come from over 50 mil from Elgin, the service has been fantastic! The original reason I bought from them was price, service kept me coming back as I come from over 50 miles for sales and service. After our second Elgin Hyundai purchase, we brought my Mother-in-law in and she bought a Sonata from Elgin. They always greet you by name and take excellent care of you by providing a loaner when I need one for the day, or something as simple as a water/coffee and conversation. The description of "Your Parents" dealer for past generations always come to mind when I think and refer to them, it is not Elgin, it is Jim, Jorge, Steve, Chris and Brian. A great group to get to know and trust. I had a tough decision as to trade my high mileage (244,000) '07 Sante Fe or keep it since Jim and Jorge have taken such great care of it over the 5+ years I have had it, but the deal Steve, Brian and Chris offered us on a new '13 Sante Fe was to good to pass up. We will continue to come back to them for service on this vehicle and our others Elgin Hundais. More

My total experience from sales, service to finance was fantastic! Matt was excellent to work with as well as Jorge in Service. I highly recommend this dealer! fantastic! Matt was excellent to work with as well as Jorge in Service. I highly recommend this dealer! More