This is more about Hyundai in general but I’ll clue you in about Elgin Hyundai as well. DO YOURSELF A FAVOR- DON’T BUY HYUNDAI. Check Google for Hyundai oil consumption class action suits and early transmission failures. Guess who got both. Yep. I experienced both right around 100,000 miles - gee. Right after their so called great warranty program expired. Within 10,000 miles my xxx Palisade was diagnosed with: Oil Consumption problems and failing transmission. I’ve taken excellent care of this care. Hyundai corporate had to pony up for 90% of a new engine (I still paid $1,000) but immediately after I got a code for a bad solenoid sensor related to cam shaft timing - something to do with the engine! Hyundai would not take responsibility for this and the dealer wanted to charge me $570 before taxes to repair it! Great huh? Then they told me the transmission was failing (started shuttering at about 80,000 miles but I foolishly thought it was “normal” wear and tear - nope. The service guy was nice enough but it was like pulling teeth to get him to respond to me. Busy place and he did try but Hyundai refused his request for assistance on the bum transmission. I called the Hyundai Consumer Relations dept but the lady told me that once the corporate power brokers refused their hands were tied. Anyway - I found a transmission shop that can potentially put in a new one and repair the Solenoid problem for about half Hyundai wanted to charge ($10,000!). So I’m either gonna pony up and hope to get another 100,000 or so or buy a Suburu. One thing I’ll never do is buy another Hyundai lemon. Check Google reports and stay clear of this xxx brand!!

This is our 3rd service in the last six months and each time it has taken over 2.5 hours to do routine maintenance. Today's was lube oil filter and tire rotation. They seem to be severely overbooked. If you have an appointment for routine service, you car should be in within 5 for 10 minutes of arrival and you should be out in an hour, perhaps 1.5 hours in an extreme circumstance

Stay away from anything owned by the Bob Loquercio Auto Group. Right after signing the paperwork in the office, the dealership brought my car around and I immediately noticed damage to one of the wheels and the rim. I brought it to the manager’s attention, and they offered to send me a $400 check. The problem is that the vehicle has specialty aftermarket wheels worth over $600 each, plus the tire itself. Their offer didn’t come close to covering the actual cost, but I agreed just to get the xxxx out of there after being there for 6-8 hours already. Fast forward 40-45 days, and I still haven’t received the check. I’ve called multiple times and have been repeatedly told, “It’s in the mail.” And even changed the amount to 300 over the phone when I asked about it. I also still don’t have my license plates. I understand an Illinois-to-Wisconsin transaction can take longer than an in-state purchase, but this is a bit long winded. Looking back, there were issues throughout the entire buying process. We waited an unusually long time just to test drive the car. At one point I was told someone else had driven from another state to look at the same vehicle and there was a type of bidding war happening behind the scenes. Then, when it was finally time to test drive it, nobody on staff knew how to drive a manual transmission, so we had to be shuttled to a separate lot where the car was stored. The entire process took nearly two hours just to get to the car from first stepping foot through the dealership doors. The last time I called for an update, the person helping me was carrying on a conversation with someone else in the background, abruptly ended the call by saying they’d call me back, and never did. This place is a joke, idk how they’re a 4.4 but something must have changed in the past 6 months and not for the better. Ive bought a lot of cars in my years and this is hands down the worse dealership experience I’ve ever had.

I want to share my experience at Elgin Hyundai for anyone considering purchasing a vehicle there — and to save you some time, we ultimately left and went to Happy Hyundai in Libertyville, where we purchased the exact same vehicle — newer — at a similar price, without the pressure or unprofessional behavior. Our visit actually started off great. Alfonso, our salesman, couldn’t have been more professional. He was courteous, patient, and genuinely helpful throughout the initial process. Unfortunately, the experience went downhill fast as soon as the GM, Mike, got involved. The actual price of the vehicle ended up being several thousand dollars more than what was advertised. When we questioned the discrepancy, the interaction became extremely uncomfortable. In my opinion, he was the rudest — and probably most sexist — sales professional I have ever dealt with. He made condescending comments, including stating that he’s a dealer and is supposed to make money off of customers. When my sister-in-law mentioned that his tactics felt like borderline pressure sales — as defined by the Attorney General — he sarcastically started calling her “State’s Attorney.” The situation escalated further when he got up, screaming and throwing a fit because we wouldn’t agree to the pressure sales tactics and mandatory dealer packages. His outburst made our two year old cry. I strongly recommend saving yourself the stress and going somewhere that values respect, transparency, and professionalism.

Watch out for these people; in order to sell you a car, they make promises they don't keep. Orlando, one of the sales managers, promised me when we closed the deal that the car would be at the dealership on Tuesday. A public holiday came up, and they didn't deliver it. Two days later, they told me it wouldn't arrive on Friday but on Saturday, and when I told him I was going to record him confirming that they would deliver it on Saturday, he threatened to sue me because it's illegal to record him and said he didn't know when they would be able to deliver it. This speaks to the lack of ethics and honesty of these people.

A very poor dealership experience. Shop here at your peril because these folks will try to take advantage of you/rip you off if you go there unprepared. It’s the old-school approach of wasting as much of your time as possible to keep you from looking at other locations while trying to rip you off with fake/made up costs which are really just profit points for them (Read about the “filling fees” and VIN watching below!). Every question involving prices or money has to go back to somebody else and it's clear they’re just trying to burn your time and keep you from comparison shopping. Be prepared to hear "I'll be right back" and "let me go talk to my manager" a lot. They absolutely will not provide "an out the door price" when you call them, and when/if you come to the dealership, expect that the out the door pricing will include marked up/made up things like “VIN etching” for several hundred dollars sold to you as a theft deterrent that has “already been installed”. VIN Etching is just putting aluminum tags with the VIN into 3-4 locations on the vehicle… Installation consists of putting some adhesive on the aluminum and it is absolutely not a theft deterrent. It’s simply a profit point for the dealership. They will tell you that the $358 administrative fee is “State Law” or "mandated cost". What they aren't telling you is that state law ACTUALLY says the maximum that they can charge you for administrative fees is $358, not that they have to charge you. (“In Illinois, the maximum dealer documentation (administrative) fee for vehicle purchases is capped at $358.03 for 2025, and it is adjusted annually based on inflation”) This is just another profit point for the dealership, but they will try to convince you that it’s something that they have to charge you. You will get charged for taxes, title fees, and plates (those are legit) but you absolutely do not have to pay a $358 filing fee. That’s just them making money. They are going to try and charge you a ton for the detailing that they did to make the car look nice and maximize their return. If you are looking at a certified vehicle, they will try and charge you for the the certification telling you that they have to pay for it. Per Hyundai America, unless you are buying a shop vehicle (one that they have used as a demo, or a managers car that has been turned in for resale, the cost of the certification was already baked into the vehicle’s purchase and you’re just increasing their profits. I could go on, but you should get the point by now. These are skeezy sales tactics and it’s best to look for dealerships that shoot straight with you.