Elgin Hyundai

I worked with the same salesman from beginning to end and Igor was so great!!! He got me the car I needed, and not the car that would give him the highest bonus. This was my first car purchase and they made Igor was so great!!! He got me the car I needed, and not the car that would give him the highest bonus. This was my first car purchase and they made it easy, and comfortable. Richard helped me because he made the paper signing very easy, explained the process, and overall made me feel comfortable. They both were professional, nice, and made me feel at ease. They also made sure I walked out with a car that i could afford and they met my monthly payment price. I would tell anyone to go to these guys to buy a car there. More

It is important to clarify that we were the only clients in the building for most of this story, until we discuss another client arriving. We found an ad on autotrader for a 2013 Hyundai Santa Fe with a in the building for most of this story, until we discuss another client arriving. We found an ad on autotrader for a 2013 Hyundai Santa Fe with around 10,000 miles at Elgin Hyundai for approximately 23k. We drove out to Elgin Hyundai only to find the vehicle was not on location, but would be back at 1:00. Jasper was helping us and said we could come back at 1:00 to see the vehicle and it was suggested by Mike that we take a similar car out to see if we liked it or not. We took the test drive and were generally pleased with the vehicle, and started to talk pricing, trade in, etc. While I went out to look at our current vehicle with Jasper, my wife and toddler waited inside. She sat in the waiting area listening to the sales staff, at least 3 or 4 of them talking loudly and boisterously about their late night adventures, including multiple expletives and derogatory comments, for example, "so I said F**k that B***h!" At one point, one of the sales staff noticed she was in ear shot, and said, "pardon my french". It was outrageous. Next - while working with us to talk numbers, Jasper was paged to go help a customer over in the other building, while he was still helping us, trying to sell us a vehicle! After waiting 30-40 minutes, Jasper came back and apologized, expressing that he was tasked with helping two clients at once. On the "new" side of the lot, Jasper and I were walking back over and somebody yelled at him from across the room "why don't you put that donut down!" I hadn't realized he grabbed a donut while he was looking at paperwork, but more importantly I was surprised by the outburst in such an unprofessional way. Once back on the used side, Jasper tried to explain to my wife his apologies for being tasked away, and was yelled at again from across the room, "Hey, Jasper, how could you leave those clients unattended next door, get over there!" We were stunned - it was as if we were not even there. Clearly - the other client was more valued than us. The yelling across the room was bizarre enough, but pulling him from actively helping us to go help somebody else was completely rude. There were still other sales staff hanging out, swearing, and talking about their drinking adventures, yet our clerk was being pulled away yet again. Finally - Mike came over to help us. We stated we were leaving to go to Kia, and he suggested that if we wanted the car, to let him know cause he could have it there within an hour, if not, it wouldn't be back from Schaumburg until next week. This was after we had been there for almost two hours - and nobody had even tried to get the car we were trying to buy back to Elgin?! Also - it was nearly 1:00, so clearly we were lied to from the get go. We were tired of being treated like our money was no good, and left. Most unfortunate for them, we loved the Hyundai. We could not bear to contribute any money to this horrible establishment. Further adding to the negative review was that both the Male and Female restrooms were "out of order", and no other restrooms were pointed out. If you want to feel ignored, undervalued, hang out in a dirty sales area, and listen to swearing riddled tales of 30+ year old booze adventures, you should check out Elgin Hyundai. If not, AVOID. More

David Kang is exceptional. Talk about customer service. Great person to deal with!. From the moment I spoke to him to the phone and even in person. Went out of his way making sure that his customer concer Great person to deal with!. From the moment I spoke to him to the phone and even in person. Went out of his way making sure that his customer concerns were answered and honest. Thanks for all your help in getting a used Hyundai car for an eldery lady. thanks much David. You're the best !!!! Sincerely John More

This was my third experience at Elgin Hyundai and I have come out buying three cars from the same dealer. David Kang was exceptional in every aspect. He was very friendly from the moment we walked in and ve come out buying three cars from the same dealer. David Kang was exceptional in every aspect. He was very friendly from the moment we walked in and very knowledgeable in the cars we asked him about. He did everything to make our visit the best experience. From the moment we walked into the door and the to the moment we drove off the lot in our brand new car, David made everything as easy as possible. If you need a new car and want the best experience possible, go to Elgin Hyundai and ask for David Kang. More

Everyone in the dealership was friendly and knowledgable. The whole process was smooth and very comfortable. Igor was great. Thanks for the new car guys! The whole process was smooth and very comfortable. Igor was great. Thanks for the new car guys! More

I was nervous about purchasing a car on my own (without a male) but David Kang made this experience very pleasant. He was reassuring and I left with a new car that fit all my needs. He answered all my questi male) but David Kang made this experience very pleasant. He was reassuring and I left with a new car that fit all my needs. He answered all my questions and I had no second thoughts on my purchase. He was friendly and professional. I would go back to him for my next car. More

Working with David was a great car buying experience. I've bought a number of cars in the past, but was never really satisfied with my purchase. David was willing to work with me in getting the best deal I've bought a number of cars in the past, but was never really satisfied with my purchase. David was willing to work with me in getting the best deal for me. I am very satisfied with my new Santa Fe and will be recommending him and Hyundai vehicles to my friends. More

David, Brian, and Chris were great to work with! They got the payment where I needed it, got me the car I wanted, kept me up to date on what was going on. They were helpful and very friendly! I bought got the payment where I needed it, got me the car I wanted, kept me up to date on what was going on. They were helpful and very friendly! I bought my car here because my daughter bought her car here and they were wonderful to her. They made buying a car easy and enjoyable! I did not feel pressured at all to buy anything. They were very helpful and tried to get me what I wanted...and in the end they accomplished everything I needed and wanted. David was my sales guy and he made me feel so comfortable in finding the right car for me. David, Brian and Chris gave us friendly service and were there to answer any calls or questions that I had during the entire process of buying my car! I would this Hyundai to my friends and family definitely! More

After having a bad experience with GM (Chris M), I had excellent service with Mike Medina, Jenni Tuton, Mitch and Marianna! They took a bad situation and turned it into a positive one! I didn't complain excellent service with Mike Medina, Jenni Tuton, Mitch and Marianna! They took a bad situation and turned it into a positive one! I didn't complain to receive any special treatment no any additional a. I just wanted my situation to be noted. I will not go into detail, however I will return to this dealership because of the service I have receive by the following people mentioned above! Thank you Mike, Jenni, Marianna and Mitch and also my finance guy who looked like Dennis Farina, who treatede with respect and professionalism. More

Matt Zich did a terrific job taking care of me and gave me a great price on my new car. He is polite, patient, knowledgable and honest. Matt made my car buying experience a very good one. THANK YOU MATT! me a great price on my new car. He is polite, patient, knowledgable and honest. Matt made my car buying experience a very good one. THANK YOU MATT! Bonnie Eberhardt More