Elgin Hyundai

BUYER BEWARE ... GO ANYWHERE ELSE TO BUY YOUR CAR! Please read this before you buy from Elgin Hyundai!! In October of 2012, I was in the market to purchase a new Hyundai Elantra. I work in Arlingt Please read this before you buy from Elgin Hyundai!! In October of 2012, I was in the market to purchase a new Hyundai Elantra. I work in Arlington Heights so looked at Patrick Hyundai in Schaumburg. I ended up finding one that I particularly liked, and, after working with employees at Patrick Hyundai I took it for a test drive, worked through financing and negotiated what I thought to be a fair price. The price included one of the perks at Patrick Hyundai, which were benefits from an “Ultimate Preferred” Program. It included many things, the item that attracted me the most was the $8.95 Oil Changes for as long as I owned the vehicle, free Multipoint Inspections with each oil change, free Spring and Fall Maintenance Inspections, and free Service loaners for all appointments. I live in Elgin and though I would take a look at what you had before committing to the purchase at Patrick. I went to the Elgin Hyundai showroom one afternoon and Steve Johnson assisted me. I showed him all the paperwork from Patrick which included exactly what I wanted. It ended up that you had the same vehicle that I wanted as well, a 2013 Hyundai Elantra Limited. I indicated to Steve that I already had negotiated a price with Patrick and he inquired what that was and I provided him with the document showing my quoted price from Patrick Hyundai. Elgin Hyundai was able to meet that negotiated price to the penny. I still was a bit hesitant, as Elgin Hyundai did not offer any type of service package that included the oil changes and loaner vehicle. He asked me what it would take to have me as a customer and I then indicated that Patrick Hyundai was able to include the Ultimate Preferred Program. I provided him with a Word Document of the items that are listed on the following link: http://www.patrickhyundai.com/preferred-customers.aspx Steve immediately indicated that providing me with the same services would not be a problem and that he would include it in the paperwork submitted to Elgin Hyundai. Upon making that agreement, I decided to purchase from Elgin Hyundai instead of Patrick. Steve indicated that the "preferred Customer" document would be in the "system" which would indicate what services I would be entitled to. I drove off the lot the next day with my vehicle. The first oil change I came in for at Elgin was free, because it was a new vehicle. In December of 2013, I came in for an Oil Change. I also came in because the two charger outlets in the car (the lighter and the outlet charger on the side panel of the front seat passenger seat) were not charging any of my devices. I put both those items on the on-line appointment document, as well as my request for a loaner vehicle. I went in for my appointment, and after about 45 minutes, I was told that my car was ready. They changed the oil, found nothing wrong with the charger outlets. When they rang me out, they charged me the full price of an oil change because there was nothing in the "system" regarding the deal was negotiated between Steve Johnson and myself. The gentleman in Service Kevin) indicated that there was nothing he could do, except leave a message for the manager, Brian Craig, to call me. I left a message for him to call me that morning to discuss this (attempt #1) and paid the total bill. The next day, Wed, Dec 11, 2013 at 11:02 AM, I did not hear from Brian, so I sent him an email. (attempt #2) In the meantime, I am driving the car and notice that the charging outlets don't work, so I go to Verizon and purchase a NEW car charger for my devices. I plug them in and the outlets STILL don't work. I try it with 2 other chargers, and the outlets STILL don't work. Several weeks go by and I haven't received a phone call, an email or any communication from Brian, so I decide to send an email to the General Manager, Chris Mandelke, on Tue, Jan 14, 2014 at 3:07 PM (attempt #3) Still another several weeks pass, and I hear nothing, no phone call, no email or any attempt to contact me. It becomes time for my oil change because, and I am getting concerned because I am taking my car out of town for Spring Break. So, on 3/6 at 10:13 I phone Elgin Hyundai and leave a message on the voice mail of both Brian and Chris, asking them to PLEASE get back with me with a resolution so that I can get my oil change at the price that I was given upon the point of sale. (attempt 4). Again, I hear nothing. No email, no phone call, nothing. So, on Thu, Mar 20, 2014 at 10:47 AM, I send an email to the owner of Elgin Hyundai, Bob Loquercio. I indicate my problems with communication with his staff as well as the issue that I have with his dealership not honoring the contract. I indicate that I am leaving for Spring Break and I need an oil change. I ask for him to please contact me for resolution. (attempt 5) The next morning, after hearing nothing, I paid full price at another location to get my oil change. It is now 2 weeks later and I have still heard nothing from Elgin Hyundai. They have taken my money and now want nothing to do with my vehicle. I am now having to look for another dealership to have them take care of the outlets in the car that should have been repaired back in December of 2013. Please be very cautious when purchasing from Elgin Hyundai. It is appalling how horrible they treat you after you sign on the dotted line. I feel that I have been more than fair after 5 attempts and almost 4 months of waiting for a response and a resolution from this business. More