Elgin Hyundai

Great customer care, even after the sale I helped my father in law buy a car recently. He drove over 4 hours because Elgin Hyundai had the best car for the best price. Igor was fun to work wi I helped my father in law buy a car recently. He drove over 4 hours because Elgin Hyundai had the best car for the best price. Igor was fun to work with and professional. Everyone we worked with was down to earth and helpful, especially Casey, the used car sales manager. In the future I will start my car shopping at Elgin Hyundai and will strongly encourage my friends to give them a try. I would, I do, recommend that if your shopping for a new car give Elgin Hyundai a chance...they make buying a car simple, honest, fun and fair...so refreshing in today's cynical world. Many thanks to the team at Elgin Hyundai....signed M. Shawn Kingery More

Amazing customer service -- great experience! We worked with Casey and had a great experience. From the first phone call to inquire about one of their used vehicles we had excellent customer servi We worked with Casey and had a great experience. From the first phone call to inquire about one of their used vehicles we had excellent customer service. We called in the evening and planned on going in the next day to look at the vehicle. We were coming from about 2 hours away so Casey held the vehicle until we were able to get there the next afternoon. It was pulled up & ready for us to test drive when we arrived. We had our finances prepared, but wanted Casey to run numbers to see if he could beat the interest rate we got and he did which was a great bonus we were not expecting. We were able to get everything wrapped up in one afternoon, which was good considering we also had to bring our two young kids along. They also filled up the gas tank at my request since we had a decent drive home. Casey and his staff were fast and efficient. We also noticed after all the paperwork was signed & done and we were pulling out of the dealership that the mats were not in the vehicle. Long story short Casey had factory mats shipped directly to us with in a week- no expense to us. Not that we plan on buying another car in the near future, but if for some reason we would have to I have no hesitation working with Casey or the staff at Elgin Hyundai. Amazing customer service & great experience -- Thank you! More

BUYER BEWARE ***** BUYER BEWARE ***** This was the first time I purchased a car. The first time I went to the dealership I dealt with the finance manager named ***** BUYER BEWARE ***** This was the first time I purchased a car. The first time I went to the dealership I dealt with the finance manager named Casey, and a salesman named Art. I told them that to my knowledge I had little to no credit, as I am young. They got me "approved" for a payment of $345 a month with 18% interest, $1500 down and a trade in. The first car I looked at was a 2010 Hyundai Elantra. I didn't feel 100% comfortable with the numbers so we left. I called in morning and said I wanted the car. I came in that day and they said I wasn't approved for the original car and had a new guy working on the loan named Jimmy. No more dealing with Casey, I wanted to work with him and I wanted the original car. I drove a 2013 Hyundai Elantra which was the car I bought. They jacked up my car payment to $368 and promised when promised my payment would not go up, then they denied quoting me the original payment. I bought the 2013 Elantra cause I needed a car and thought I was getting a good deal. I did everything on my end that was needed, they tried to get me to write two check for the down payment, thank god I had a carbon copy of the original check. I basically harassed Casey to come and pick up my trade in. My trade in that didn't start and sat on the street in front of my house for 3 1/2 weeks!! I called the dealership multiple times a week and so did my boyfriend. After having the new car for almost a month, my boyfriend and I put hundreds of dollars into the car we thought was mine, to find out almost a month later my loan was never approved by the bank. I got a phone call from Casey saying the deal fell through and I had to bring back the car and downgrade. Confused and obviously annoyed I called the bank that the loan was through(they refused to give me the name of the bank the first couple times I called) and discovered that the finance guy I worked with named Jimmy, LIED on my bank application by proving false information. I called Casey after talking to the bank and demanded to know what was going on and why it was all of the sudden "not approved". Turns out after re-reading through all my paperwork there was no bank listed on the loan to being with. They were fake numbers created by Jimmy. The dealership knew from the being, before I even drove off the lot that I was not approved for the car, yet they had no problem cashing my check and taking my trade in almost a month later. After doing research I learned that it is a practice that dealerships use to get you to A) fall in love with the car they know you aren't approved for, B) get you back into their dealership to downgrade vehicles, and C) charge you the same amount but hike up your interest. I liked the car and just wanted to pay my first payment, this was before Casey informed me about the loan. Casey threatened me saying I didn't own the car and that If I didn't bring the car back in an hour he was calling the police. My boyfriend called him back and calmed him down. He agreed to give us a couple days so I could get to work. He also said he would have a new loan ready to go with my payment staying the same on an older car. With that being said I wasted no time going to a credit union the next day. Well I get there and guess what happens? The credit union drops my interest rate by a whopping 14% and my car payments by $91 dollars. I went from paying almost $10,000 in interest to now paying about $2,000 in interest. They cut me a check right then and there and I took it to the dealer. I get there and Casey is on the phone with the bank. We over hear him saying that of course their "approved" loan didn't go through for the downgrade they were trying to sell me. He hangs up the phone and says "So you like the Elantra right?" I told him yeah I like the one I own and gave him a check from the financial institution. He was confused then was saying congrats and walked us down to the front desk to process the payment. He handed me my receipt and said not to leave any bad reviews and once again said congrats. I told him I was still calling corporate. He got upset and said I hope your lying, I walked to my car and he walked inside. When I was about to pull away, he came out the door and yelled at me "You're really gonna leave me a bad review after I tried to help you?!" This dealership did nothing but attempt to scam me and take advantage of me for my age, and credit history. The thing that was most disappointing about this whole experience is the fact that Casey and Jimmy never admitted that they were at fault for the false information on the loan, when I had the proper documentation with the truth. I provided them with all the correct information and they still decided to lie in order to try and have my only option be downgrading to a lower end vehicle. They denied they were at fault and that they made multiple mistakes. Their job is to have an honest practice that allows customers finance cars, not lie and cheat the system by manipulating customers. More

I got a new car Jim and Matt worked tirelessly to get me into a new car and their work paid off...drove home in a 09 Nissan Rogue today.. Jim and Matt worked tirelessly to get me into a new car and their work paid off...drove home in a 09 Nissan Rogue today.. More

The perfect used car. Casey took real good care of us, and went out of his way to make us happy. Very friendly and helpful. The 2007 Honda Accord was the right choice for u Casey took real good care of us, and went out of his way to make us happy. Very friendly and helpful. The 2007 Honda Accord was the right choice for us. Thank you Casey for helping us out. H and R More

Was skeptical Was worried traveling 40 miles but best price in area. They fixed all minor details I had at no extra. Friendly but not smothering. Professional. Was worried traveling 40 miles but best price in area. They fixed all minor details I had at no extra. Friendly but not smothering. Professional. More

The worst car buying experience I have ever encountered! Buyer Beware! It is my opinion Bait and Switch is practiced here! Recently I contacted Elgin Hyundai with a specific vehicle (all packages I wanted in Buyer Beware! It is my opinion Bait and Switch is practiced here! Recently I contacted Elgin Hyundai with a specific vehicle (all packages I wanted included) and requested a quote. The quote I received was lower than other dealerships in the area and was in line with what Edmunds, and TrueCar was quoting the vehicle at. I double-checked the price was correct with dealership personal twice and was told yes. I even went as far as double checking all the packages I wanted were included to which I was informed yet again, yes it is correct. I then tried to place a hold on the vehicle with a deposit but was told they could not at this time. I decided to head to the dealership to purchase the vehicle and when I was nearly there I received a call saying the price was wrong and they were not going to honor the price. I was livid but since I was almost there I decided to still stop in and see what was going on. The manager was very rude and even used profanity in the show room towards me! He did not offer for me to sit down and in fact kept me waiting fifteen minutes before speaking with me. He flat out refused to sell the vehicle or even place it on hold until the next day. He blamed the error on me saying I should have known better due to the discount on the MSRP and he was going to fire the sales person because of me. The manager continued to go on about how the system was changed and the car was put it wrong. (Even though I copy and pasted the original message to eight dealerships none of which had the same issue.) None of the information he told added up let alone made any sense. He continued berating us with firing employees over my ordeal. I left begging him not to fire anyone, as he was snickering about the whole ordeal. The next day I contact the general manager who was equally as rude over this situation and refused to do anything to help what transpired, he continually yelled at me over the phone, and told me he would sell me a car nearly $3,000 higher in price than my original quote. I am in shock at the way this dealer treats potential customers, and blames “mistakes” on it’s customers and refuses to honor a quoted price that was checked three different times. Stay far away! This full review is simply my opinion and experiences when trying to purchase a vehicle from here. More

friendly and helpful i just recently purchased a Hyundai which i love...Corey helped me find the car that i want and Casey help me get a good rate on my car and helped sta i just recently purchased a Hyundai which i love...Corey helped me find the car that i want and Casey help me get a good rate on my car and helped stay within my budget, i didn't think i was going to walk away with a car but they have a good team helping me get what i wanted. Overall great experience More

David Kang is so helpful! David helped me buy a new car, and I couldn't have asked for a more knowledgeable, helpful, and attentive person. This was my 2nd experience buying a David helped me buy a new car, and I couldn't have asked for a more knowledgeable, helpful, and attentive person. This was my 2nd experience buying a new car and I credit David for making this experience far better than my first. I felt totally safe and taken care of, and I love my new car! I highly recommend David to anyone interested in getting a new car. More

Best Hyundai around I recently purchased a brand new Hyundai Sonata. I was unsure about the Sonata at first, but Mitch and Andrew convinced me how great the 2015 Sonata i I recently purchased a brand new Hyundai Sonata. I was unsure about the Sonata at first, but Mitch and Andrew convinced me how great the 2015 Sonata is. My sales person was Andrew and he was very friendly. He was just as excited to show me the Sonata as I was to learn about the new car. Him and Mitch went over the new features before I drove off and taught me about Blue Link and the Emergency break assist which was what sold me on the Sonata. I highly recommend Elgin Hyundai and I will be purchasing my Hyundai's from this dealership in the future as well. More