Elgin Hyundai

VERY BAD EXPERIENCE Let me start out by saying that our salesman (Steve Johnson) seemed professional, and knowledgeable. Although according to his sales manger "he spoke Let me start out by saying that our salesman (Steve Johnson) seemed professional, and knowledgeable. Although according to his sales manger "he spoke out of turn" on a couple of things. We went in to look at a 2011 Sonata that was advertised for approximately $10,600.00. We test drove the vehicle at about 7:00P.M. and were prepared to purchase it on the contingency that we take it to our mechanic to look it over the next day. Steve told us that he would like to give us an out the door price and soon came back with a figure. Again, we told him we would like to take it to our mechanic and offered to give them a deposit payment and he said he would have to talk to his sales manger. That's when we met Jim Urso and he asked us "How could he help us" which was a little confusing because I assume Steve told him what we wanted. Long story short, Jim said that there was a "Pricing Error" on the car and if we didn't buy it right then and came in tomorrow we would have to pay $14,500.00! He said that they do not take deposits even though Steve told us that a deposit would hold the price but not the car, meaning that if they sold the car to someone else we could get our deposit back. Jim then told me that the car had a "BRAND NEW FACTORY ENGINE" installed under warranty. I asked him why that was not stated on the CAR FAX REPORT and he told me that it didn't need to be. I then asked him to provide proof of the new engine installation and he came back and showed me that it was actually a "REBUILT ENGINE". Telling me that they don't take deposits and the price was going to go up in the morning if we didn't buy it right now and that I didn't need to have a mechanic look at it because he would give us at a 48 hour warranty (Whatever that means). As a business owner that deals with customers on a daily basis I know that this type of sales tactic is just wrong, so we walked out. True to his word this time, he raised the price the following morning to an internet price of $14,499.00 GOOD LUCK selling a car that sat on your lot for almost a month and a half for a lower price and then try selling it for about $3,900.00 more. All in all a very frustrating experience! We will never go back and I will tell everyone I know about how we were treated. More

Great Dealership The Elgin Hyundai dealership is by far one of the nicest, friendliest, most knowledgable dealerships I have worked with. The staff made my purchase as The Elgin Hyundai dealership is by far one of the nicest, friendliest, most knowledgable dealerships I have worked with. The staff made my purchase as smooth as possible and I absolutely love my new car! Thanks again, Elgin Hyundai! More

great job Moose did a great job guiding me through the entire process and did not push me at all. I will recommend this dealership to friends and family. Moose did a great job guiding me through the entire process and did not push me at all. I will recommend this dealership to friends and family. More

Outstanding Experience! One of the best car leasing experiences yet! I actually got a better car than I went in for and am much happier about my payment! One of the best car leasing experiences yet! I actually got a better car than I went in for and am much happier about my payment! More

excellent Superb staff. Very accommodating to us. At first not comfortable due to some issues from friends but Tom made a difference that changed our mind, Mit Superb staff. Very accommodating to us. At first not comfortable due to some issues from friends but Tom made a difference that changed our mind, Mitch was wonderful and showed us all what we need to know. More

Easy to agree to a deal. Great experience, great follow up from salesman after first visit. Other dealerships did not follow up. Elgin Hyundai procured my vehicle from a deal Great experience, great follow up from salesman after first visit. Other dealerships did not follow up. Elgin Hyundai procured my vehicle from a dealer that did not earn my business. More

My Experience with Tom Graef was amazing! My Sales Associate Tom made me feel welcome and no pressure when i purchased my new Hyundai Santa Fe. He had my best interest in mind during the enti My Sales Associate Tom made me feel welcome and no pressure when i purchased my new Hyundai Santa Fe. He had my best interest in mind during the entire experience. Tom was a pleasure to work with and i have already recommended him to a friend. The finance process was wonderful! Everything was explained to me in a way i could understand. I felt no pressure throughout the entire experience. Everyone from arrival to delivery of my new car was concerned that i was fully satisfied. This was my second purchase from Elgin Hyundai and because of my experience with Tom, finance and the whole team, it wont be my last. You guys ROCK! More

Best car buying experience Easiest car buying experience. Salesman was great as was everyone at this dealership. Would recommend! If your looking for a new or used Hyundai this Easiest car buying experience. Salesman was great as was everyone at this dealership. Would recommend! If your looking for a new or used Hyundai this is the place to go. More

Great Experience Tom answered all my questions over the phone, shot straight and made the whole process very enjoyable. Thank you. Oh and sorry I forgot to give you Tom answered all my questions over the phone, shot straight and made the whole process very enjoyable. Thank you. Oh and sorry I forgot to give you the spare key to my trade...I dropped it in the mail. More

A Good Car-Buying Experience My salesperson Igor Astakhov was very helpful in assisting me in getting my new car. He took the time to ask the questions to put me in the right car My salesperson Igor Astakhov was very helpful in assisting me in getting my new car. He took the time to ask the questions to put me in the right car for my needs. I highly recommend him, and Elgin Hyundai. More