Elgin Hyundai

Great Salesperson, Terrible Finance Experience I needed to replace a car and knew exactly what I wanted. I got the TrueCar certificate from this dealer and another, and went here because they were I needed to replace a car and knew exactly what I wanted. I got the TrueCar certificate from this dealer and another, and went here because they were about 20 miles closer and they did not list a "dealer appearance package" as an added cost. I came in with the stock number of the car I wanted. I had already test driven the car and needed no explanations on the vehicle. I gave the stock number to Mike, he got the car, and then I saw that it had pinstripes and door guards that were not shown online in the pictures and that I certainly did not want. He was respectful when I asked to have them removed and understood my reasoning. Mike was a great sales person through my entire process; He was friendly, respectful, and didn't try to upsell me on anything. But again, I came in knowing exactly which car I wanted. There was confusion when I presented the TrueCar certificate from the other dealer that showed a guaranteed savings of about $1000 more than Elgion Hyundai's. They took a look at it and I was told it was probably a bunch of incentives that I might not qualified for. That isn't how TrueCar works and even then, the incentives are listed on a separate line. Finance was terrible. Everything was rushed, many of the forms were only partially filled out, and when they offer a service contract they don't have the actual contract to show you. You just have to take their word for it. There was also an additional charge for something I was initially told was included, VIN Etching. I noticed this when I got home and could actually read the bill of sale before it was taken away and shoved in an envelope. I called and I was told "well the sales person was mistaken". In a later phone call I brought this up again as it was never mentioned during finance and it felt like something that I was not given a choice in and the response was "well it basically is". The honest truth is that I know not all car dealerships are like this. I bought another Hyundai at a different dealership just over a year prior. At this dealership everything was fully filled out and they walked me through every detail of the cost, line by line before they asked me to sign anything. Even the service contract they offered me had full documentation: the entire contract describing the coverage completely. There was one issue at this other dealership where someone misspoke about a part of the sale. You know what they did regarding it? The apologized and made it right. Going back to Elgin Hyundai: Now I'm trying to get issues resolved and get the feeling that this is going to drag on. If everything went as well as my sales experience with Mike, this would have been awesome. Instead I'm left wondering if I should have driven the extra 20 miles. More

I am happy with Elgin Hyundai I was referred to Elgin after I had some issues with another Hyundai dealership and am very happy with the employees and the vehicle.... My salesperso I was referred to Elgin after I had some issues with another Hyundai dealership and am very happy with the employees and the vehicle.... My salesperson spent time explaining all the features of the Tuscon, this is my third Hyundai, More

Bought a new 2016 Sonata, Lease. Great car, great service! Thank you! Also thank you for keeping my 2002 Elantra in good shape as our spare vehicle. Love your new facility! Great car, great service! Thank you! Also thank you for keeping my 2002 Elantra in good shape as our spare vehicle. Love your new facility! More

Great experience. I'm very happy with my purchase. Everyone I dealt with was very friendly and professional. I will definitely recommend this dealership to my friends a I'm very happy with my purchase. Everyone I dealt with was very friendly and professional. I will definitely recommend this dealership to my friends and family!!!! More

No pressure dealership Excellent experience...located vehicle, test drive and fair price presented. I know price was good, since I had previously researched same vehicle at Excellent experience...located vehicle, test drive and fair price presented. I know price was good, since I had previously researched same vehicle at 2 other dealerships. Overall time spent at dealership was less than 2 hours. More

Fabulous experience at a car dealership From salesman to service, this has been a great experience with high level customer service. I had an issue with my new car, and the customer service From salesman to service, this has been a great experience with high level customer service. I had an issue with my new car, and the customer service manager picked me up in her own car and drove me 45 minutes to the dealer to get a loaner. If that's not superb customer service, then I don't know what is. Dave Taub was a very genuine salesman that worked tirelessly to get the price down to what I could afford. Top to bottom, this was a very positive experience. More

very comfortable and helpful It was a great experience i will definitely return to elgin hyundai. Matt was very knowledgeable about the car I was interested in and I felt like i g It was a great experience i will definitely return to elgin hyundai. Matt was very knowledgeable about the car I was interested in and I felt like i got a great deal! More

Best car shopping experience I've ever had Thank you to the entire staff for making car shopping such a pleasant experience I look forward to doing business with you again in the future Thank you to the entire staff for making car shopping such a pleasant experience I look forward to doing business with you again in the future More

Great service I recently shopped around to find a good deal on a Hyundai car. I was very pleased we the salesman and the service I received. I would highly recommen I recently shopped around to find a good deal on a Hyundai car. I was very pleased we the salesman and the service I received. I would highly recommend Elgin Hyundai to my friends and family. Sincerely Betty Patecek More

rushed out the door after deal was complete not enough salespeople on the floor the day we leased the car. Rushed out the door after the deal so that salesman could get to other customers. Proba not enough salespeople on the floor the day we leased the car. Rushed out the door after the deal so that salesman could get to other customers. Probably not the salesmans fault. More