Elgin Hyundai

Amazing Sales representative was great. We both spoke to each other on good terms. He knew what I want and deliver it me. The sales representatives were very Sales representative was great. We both spoke to each other on good terms. He knew what I want and deliver it me. The sales representatives were very welcoming and positive. The first time I walk in Matt show me and explain it to me all the way threw, he was very understanding and reasonable the whole threw the sale. Thanks so much Matt... More

Frank Cabrera Frank was friendly and respectful. He was very knowledgeable about the product and helped me make an informed decision on my purchase. I know I can co Frank was friendly and respectful. He was very knowledgeable about the product and helped me make an informed decision on my purchase. I know I can count on him to answer any questions in the future I may have regarding my Santa Fe. I will recommend Frank to any of my friends who are thinking about buying a Hyundai. More

Excellent service I had a great experience getting my car here. They did awesome job getting the perfect car, since it was kind of hard because there aren't many manual I had a great experience getting my car here. They did awesome job getting the perfect car, since it was kind of hard because there aren't many manual cars. More

Elgin Hyundai Beyond satisfactory! The overall experience from being greeted by a salesperson, all the way through working out payments to leave with the vehicle I Beyond satisfactory! The overall experience from being greeted by a salesperson, all the way through working out payments to leave with the vehicle I wanted, and coming in for my first service appointment. The entire staff at Elgin Hyundai is super friendly, and professional. More

Happy with another purchase! My wife and I had a great experience buying our second car from Elgin Hyundai. My father is also a long time customer. The pricing is fair and the sta My wife and I had a great experience buying our second car from Elgin Hyundai. My father is also a long time customer. The pricing is fair and the staff is wonderful. More

Great over all experience! Very friendly and professional, we walked away feeling like we got a great deal! And an added bonus, the sales staff played with my son so we could s Very friendly and professional, we walked away feeling like we got a great deal! And an added bonus, the sales staff played with my son so we could sign the paperwork. He also had a great experience. More

Great Salesperson, Terrible Finance Experience I needed to replace a car and knew exactly what I wanted. I got the TrueCar certificate from this dealer and another, and went here because they were I needed to replace a car and knew exactly what I wanted. I got the TrueCar certificate from this dealer and another, and went here because they were about 20 miles closer and they did not list a "dealer appearance package" as an added cost. I came in with the stock number of the car I wanted. I had already test driven the car and needed no explanations on the vehicle. I gave the stock number to Mike, he got the car, and then I saw that it had pinstripes and door guards that were not shown online in the pictures and that I certainly did not want. He was respectful when I asked to have them removed and understood my reasoning. Mike was a great sales person through my entire process; He was friendly, respectful, and didn't try to upsell me on anything. But again, I came in knowing exactly which car I wanted. There was confusion when I presented the TrueCar certificate from the other dealer that showed a guaranteed savings of about $1000 more than Elgion Hyundai's. They took a look at it and I was told it was probably a bunch of incentives that I might not qualified for. That isn't how TrueCar works and even then, the incentives are listed on a separate line. Finance was terrible. Everything was rushed, many of the forms were only partially filled out, and when they offer a service contract they don't have the actual contract to show you. You just have to take their word for it. There was also an additional charge for something I was initially told was included, VIN Etching. I noticed this when I got home and could actually read the bill of sale before it was taken away and shoved in an envelope. I called and I was told "well the sales person was mistaken". In a later phone call I brought this up again as it was never mentioned during finance and it felt like something that I was not given a choice in and the response was "well it basically is". The honest truth is that I know not all car dealerships are like this. I bought another Hyundai at a different dealership just over a year prior. At this dealership everything was fully filled out and they walked me through every detail of the cost, line by line before they asked me to sign anything. Even the service contract they offered me had full documentation: the entire contract describing the coverage completely. There was one issue at this other dealership where someone misspoke about a part of the sale. You know what they did regarding it? The apologized and made it right. Going back to Elgin Hyundai: Now I'm trying to get issues resolved and get the feeling that this is going to drag on. If everything went as well as my sales experience with Mike, this would have been awesome. Instead I'm left wondering if I should have driven the extra 20 miles. More

I am happy with Elgin Hyundai I was referred to Elgin after I had some issues with another Hyundai dealership and am very happy with the employees and the vehicle.... My salesperso I was referred to Elgin after I had some issues with another Hyundai dealership and am very happy with the employees and the vehicle.... My salesperson spent time explaining all the features of the Tuscon, this is my third Hyundai, More

Bought a new 2016 Sonata, Lease. Great car, great service! Thank you! Also thank you for keeping my 2002 Elantra in good shape as our spare vehicle. Love your new facility! Great car, great service! Thank you! Also thank you for keeping my 2002 Elantra in good shape as our spare vehicle. Love your new facility! More

Great experience. I'm very happy with my purchase. Everyone I dealt with was very friendly and professional. I will definitely recommend this dealership to my friends a I'm very happy with my purchase. Everyone I dealt with was very friendly and professional. I will definitely recommend this dealership to my friends and family!!!! More