Elgin Hyundai

Suckered On Nov. 17th, we purchased a 2011 Hyundai Elantra for our daughter. The car seemed to be in good condition and had 143,000 miles on it. The Sales pe On Nov. 17th, we purchased a 2011 Hyundai Elantra for our daughter. The car seemed to be in good condition and had 143,000 miles on it. The Sales people were very accommodating and even had some damage to the front end fixed prior to us actually taking the car after Thanksgiving. I really thought purchasing a used Hyundai from a Hyundai dealer was a smart move in case something came up later. I know full well it's 7 years old and problems may occasionally pop up. Fast forward 2 1/2 months and 600 miles later,she tells me the engine is making a weird noise. I have it checked by not one, but two independent mechanics who say it needs a new engine as this one has a bad rod. After some investigating, this is a known problem for Hyundai on Sonatas and Elantras from 2011- 2013. However no recall has ever been issued for the Elantra. Anyway, when I took it back to the dealership on 2/18/19, I was informed by the service guy that they could do nothing for me. He talked to the Sales Mngr. Nick ?, and was told that they couldn't help. I asked what other options I had. I was told I could purchase a new engine for 7000 plus tax or a used engine for 4500 plus tax. I paid 6500 total for the car, are you kidding me?!? My family mechanic is convinced they knew about the engine problem and masked it with heavy duty oil to keep it quiet, thus the "failure" after 600 miles of driving. I never received any feedback or call from Nick or my salesman David about the incident. We ended up selling it to CarMax for 2000 bucks and a 4500 dollar loss later that week. Couldn't be more disappointed in their "customer service". More

Knowledgeable and Professional Had the answers to my questions and followed through on every aspect of our deal. Would recommend to anyone looking to buy or lease a car. Had the answers to my questions and followed through on every aspect of our deal. Would recommend to anyone looking to buy or lease a car. More

Great Experience A++ Experience with Dan. He followed through on all that he promised and made my experience buying a new car that much easier. Love my new 2018 Kona A++ Experience with Dan. He followed through on all that he promised and made my experience buying a new car that much easier. Love my new 2018 Kona! More

Was greeted immediately when walked in to the garage area. Online appointment was extremely easy, treated respectfully from the minute I walked in and had a comfortable, short wait for my oil change. Overall Online appointment was extremely easy, treated respectfully from the minute I walked in and had a comfortable, short wait for my oil change. Overall very happy! More

The best experience I have ever hand purchasing a car!!! I have already recommended Elgin Hyundai to several people! The salesman were attentive, everyone was very welcoming and friendly, and our salesman wa I have already recommended Elgin Hyundai to several people! The salesman were attentive, everyone was very welcoming and friendly, and our salesman was fantastic!!!!! He cared about helping me make the right decision more than “making a sale.” He took so much time with me and my daughter, son, and daughter-in-law who were with me. He took the time to answer all of our questions and was knowledgeable on every subject. I can’t say enough good things about him. He made the whole experience pleasant. I did not necessarily intend on buying a car that day, but I did and he is a large reason why. I am so impressed by their service, I will go to them for service as well as purchasing any car for our family in the future, even though they were further from my house. More

Best Hyundai Dealer Around Elgin Hyundai is a great dealership to work with. Went to Rosen hyundai they would not negotiate a price on suv. Went to Patrick hyundai they were rud Elgin Hyundai is a great dealership to work with. Went to Rosen hyundai they would not negotiate a price on suv. Went to Patrick hyundai they were rude and unwilling to help. Salesman unknowligible about vehicles. Had talk to Lou about suv gave a price asked him what I could work with. We got to a agreement. Next day Lou off but Steve was waiting for me. Gave me what I agreed to. And no hassle about pricing. Even financing was a breeze no Nickle or dime you to death. Best experience i ever had. Thank you Elgin Hyundai More

Issue will be resolved Going into dealer tomorrow to speak with GM hoping we can resolve my issue! Will update my review then. Dealership was nice and clean! Courteous sales Going into dealer tomorrow to speak with GM hoping we can resolve my issue! Will update my review then. Dealership was nice and clean! Courteous salesman and nice selection of cars. More

Fantastic, honest, great experience! We purchased a 2018 Santa Fe Sport from Dan Struwing this past Saturday. The entire purchase process from start to finish could not have gone more smo We purchased a 2018 Santa Fe Sport from Dan Struwing this past Saturday. The entire purchase process from start to finish could not have gone more smoothly. Dan was a consummate professional with a personality that brightened our day! Dan answered all of our questions, was patient while we searched for exactly what we wanted & even drove us to an off-site location to look at a specific vehicle. Look no further than Dan if you are looking for a great guy to buy a Hyundai from! My family (extended & otherwise) are die hard Hyundai fans -- this is our 6th purchase from Elgin Hyundai in 13 years. We are pleased not only with the Sales Team but the Repair Team too (Jorge Quevedo is awesome!) Brian Craig, Hyundai Sales Manager, is honest, personable and a great leader. Thanks for keeping us entertained Tom & Jeremy from the Sales Team while we waited for paperwork to be finished. Who could forget Michael in Finance who made us feel like part of the family! More