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Elgin Hyundai
Bartlett, IL
890 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 10, 2019
First time service was horrible. This year we finally decided to join the Hyundai family and decided to lease one of you're vehicles, 2019 Black Edition Tuscon. Few days later we This year we finally decided to join the Hyundai family and decided to lease one of you're vehicles, 2019 Black Edition Tuscon. Few days later we noticed the car has to many uneven gaps around the hood and rear quarter panel mouldings and also right side exhaust pipe sticking out more than the other side. Now after going back and forth with the dealership and Hyundai for several weeks the dealership decided to tell me look at my owner's manual on warranty irregularities are not covered. More
by patricia34
Employees Worked With
Jorge Quevedo, Larry Rosencrants, Jose Reynoso
November 02, 2019
Joe in service is professional, knowledgeable, and listens to your concerns, and is very friendly. I highly recommend you have your car serviced herr and ask for Joe. listens to your concerns, and is very friendly. I highly recommend you have your car serviced herr and ask for Joe. More
by Genesismitch
Employees Worked With
Joe Ballin
October 02, 2019
Great service from Jon G ext 2401 Nobody likes having to come in for service. Jon G. did a great job of helping me with a throttle sensor issue. He was professional and pleasant to Nobody likes having to come in for service. Jon G. did a great job of helping me with a throttle sensor issue. He was professional and pleasant to work with. We have two Hyundai's and do our service with Elgin. Just wanted to thank him for his great help and the help of his technicians. More
by Jim S
Employees Worked With
Jon G.
September 03, 2019
xxxx Dealership Lets start with advertising certified vehicles and when you get there its oh that will cost you $2000 more. Bait and switch, false advertising. This p Lets start with advertising certified vehicles and when you get there its oh that will cost you $2000 more. Bait and switch, false advertising. This places looks to screw you at every turn. Additional xx fee's apply. RUN RUN AWAY This place sucks. More
by RD
Employees Worked With
Jay Yanni
July 21, 2019
David Kang Specifically David Kang. Excellent sales rep. I felt that he was very honest and forthright. I wanted to cut the games, we did. I wanted out of their Specifically David Kang. Excellent sales rep. I felt that he was very honest and forthright. I wanted to cut the games, we did. I wanted out of their quickly, I was. I wanted someone very knowledgeable, he was. Everything went smoothly. I highly recommend you make an appointment as he is very popular. More
by Kdavis47
Employees Worked With
David Kang, Michelle Havansek
July 17, 2019
Work with the best! Jeremy has been a huge help with making sure my needs are met when I visit Elgin Hyundai. He's extremely professional and will work hard to make sure Jeremy has been a huge help with making sure my needs are met when I visit Elgin Hyundai. He's extremely professional and will work hard to make sure you leave happy. Although, I did not buy my car from Jeremy, since he was not working at the dealership yet, I would recommend and refer him to anyone looking to buy a Hyundai. He really does go the extra mile for his clients and that's definitely something that other dealerships need more of. Thank you, Jeremy! More
by STJADEN02
Employees Worked With
Joe Ballin, Brian Craig, Larry Rosencrants, Jeremy Rosa
July 07, 2019
Bait and switch BEWARE of the bait and switch!!! contacted this dealership today because we were in the market for the 2020 Palisade. I was overjoyed when I found the BEWARE of the bait and switch!!! contacted this dealership today because we were in the market for the 2020 Palisade. I was overjoyed when I found the EXACT model, color and trim package that we were looking for. We were READY TO BUY! I sent in MULTIPLE requests for an "Eprice" (which their website encourages) after over 2 hours of no Eprice and only them encouraging us to "come in for a test drive" we decided to go to another Hyundai dealership. We started the process of a dealer trade to get this vehicle with the new dealership and came to find out that Elgin Hyundai is NOT in possession of this car AT ALL; its not even on US soil. just "ordered" and thus unable to be sold or make any offers. Shame to be Elgin Hyundai because you lost a sale and now you look like a crappy dealership to others in the area. and you've earned the WORST thing a business can get and that's a BAD REVIEW! buyer's beware of the Elgin Hyundai Bait and Switch!!!! More
by RKECN
Employees Worked With
David Kang, Katie Polite
June 30, 2019
Buyer beware! read every line, get every offer in writing. Went with my son 06/29/2019 who was excited to buy his first car. First told that the car that we had just called to confirm was available, was not av Went with my son 06/29/2019 who was excited to buy his first car. First told that the car that we had just called to confirm was available, was not available, which is typical of a dealer. He still finds a brand new 2019, we were quoted the price, options, APR loan %, savings, etc in writing. Get to finance and notice they added $699.99 as "theft deterrent" I point out that we never agreed to that, finance guy acts shocked, shuffles through his papers, apologizes and removes it. Redoes the paperwork, I sign and notice that now he changed the 4.9 % to 6.9%. He says "that's what happens when you remove an option" No, that is what happens when you are committing fraud!! BUYER BEWARE, READ EVERY LINE BEFORE SIGNING! More
by aimee.ramadan@yahoo.com
Employees Worked With
Ed Howell Finanace con artist
June 12, 2019
All lies So I looked up a car online and went to the dealer to test drive it. I did my test drive and everything was great. Then I talked to the sales person a So I looked up a car online and went to the dealer to test drive it. I did my test drive and everything was great. Then I talked to the sales person about the final price and it was that moment I realized that they are charging way more that what they advertised it for. By adding some extra money for things that should have been included. For example, on their website it said the car is certified and certification is included in the price. After hours of negotiations we came to a price which was bit reasonable. After few hours of paper work I finally bought the vehicle. When leaving the dealership I asked the sales person about the second key, floor mats, and cargo cover and he said it doesn’t come with it as it is is a used vehicle which doesn’t make sense as it is being purchased from a dealer and they should tell these thing before finalizing the deal. Work at experience buying a car!!! More
by Taha
Employees Worked With
Tyler, James Urso, Katie Polite
June 05, 2019
Typical bait and switch Sent numerous emails to Katie, back and forth, about specific cars that are advertised on their website with a "special" price. I asked specifically Sent numerous emails to Katie, back and forth, about specific cars that are advertised on their website with a "special" price. I asked specifically if I'm eligible or if these are conditional rebates. Apparently, you have to be everything - a new graduate, a military vet, a loyal customer, etc. Bottom line - if it sounds too good to be true, it is. So shame on me, I guess, but what really got me was that I called Katie prior to coming in and asked again about a particular vehicle (they still had two identically priced cars on their website) and she said she would have it ready to test drive when I got there. You know the rest of the story - both cars had been already sold. Getting into discussions with salesman, I learned that I the price on the internet was a fantasy anyway. I went against my better judgement and paid for it. Waste of time. More
by MGORDO65
Employees Worked With
Katie Polite
