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Elgin Hyundai
Bartlett, IL
893 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 893 reviews
May 08, 2020
Got an oil change as usual... was quoted for new brakes because they were at 4mm(which is on low end). Took to another mechanic and found out pads were fine and had 7/8mm left! I called and talked to Jim i because they were at 4mm(which is on low end). Took to another mechanic and found out pads were fine and had 7/8mm left! I called and talked to Jim in service, he would follow up why mechanic quoted if not even closely needed.... no response for a week yet!! More
by Adom43
Employees Worked With
Jim
April 03, 2020
Dealership uses Deceptive sales practices I filed an FTC and BBB complaint against this dealer. They advertise discounted price that includes Freight on their website. Then when I was at t I filed an FTC and BBB complaint against this dealer. They advertise discounted price that includes Freight on their website. Then when I was at the dealer the numbers they were coming up with were much higher. They kept telling me they had to charge freight as they have to pay it but I couldn't quite get the numbers. It appears they will do what they can to get you in the door, but they just waste your time. When I returned home, I saw the price online included freight already ( so they were charging it back again at the dealer to make more money...When I gave them this feedback, their GM Mike Meah called to give me new pricing to make a deal. I tried to explain my concerns but he did not want to hear it and essentially hung up on me as he was only interested in getting a deal done. I don't think they get it...if they offered me a better deal than I was already getting I wouldn't have bought with them as they lost trust in their deceptive practices. If they were up front and needed that $1,000 they should not have reflected it as included in their online pricing already. Additionally they say they use KBB pricing on their site for trade in values and allow you to estimate your trade on their website where their pricing is to calculate your payment, but then they do not offer you close to that value at the dealer. It just all is very suspect and not a good way to treat your customers. I do not recommend this dealer and I made a deal with another dealership.. If you need a Hyundai in this area, I strongly recommend you try Wilkins Hyundai, Patrick Hyundai (Schaumburg) or Palatine Hyundai. They are much more transparent about their pricing, not confusing, and clear about add-ons they are charging for. If you do decide to buy from Elgin Hyundai, I strongly suggest you triple check all numbers on your bill before signing anything (They scramble up the numbers a bit on the sheet they first provide you vs other dealers which lay them right out. They also slip in various add ons without explaining them up front). They also do not let you keep it so you can think it over further and validate their numbers. More
by cward0625
Employees Worked With
Carlos Huerta, Mike Meah
March 13, 2020
I WAS SCAMMED I was scammed!!! I tried calling a couple times and get disconnected when being transferred, so I will write the review which I can edit later based I was scammed!!! I tried calling a couple times and get disconnected when being transferred, so I will write the review which I can edit later based upon their response... In the finance office, the finance guy "forgot" to include my deposit on the buyers order. I believe him as he made the "correction", only to find out that he stuck a $499 fee for "Theft Deterrent" on the sales order without mention of it. I got no paperwork on it or anything of the sort. I was literally ROBBED for $499 PLUS the interest I will pay on that money on the loan. I like the car, and the salesman by the name of Lou was fantastic. BUT for a $499 SCAM I cannot and will not recommend or purchase from their dealership ever again!!! They also own Elgin Toyota which I will review as well since it falls under the same ownership and everyone considering them NEEDS to know. More
by jgarretson
Employees Worked With
Lou Mocnik
November 10, 2019
First time service was horrible. This year we finally decided to join the Hyundai family and decided to lease one of you're vehicles, 2019 Black Edition Tuscon. Few days later we This year we finally decided to join the Hyundai family and decided to lease one of you're vehicles, 2019 Black Edition Tuscon. Few days later we noticed the car has to many uneven gaps around the hood and rear quarter panel mouldings and also right side exhaust pipe sticking out more than the other side. Now after going back and forth with the dealership and Hyundai for several weeks the dealership decided to tell me look at my owner's manual on warranty irregularities are not covered. More
by patricia34
Employees Worked With
Jorge Quevedo, Larry Rosencrants, Jose Reynoso
November 02, 2019
Joe in service is professional, knowledgeable, and listens to your concerns, and is very friendly. I highly recommend you have your car serviced herr and ask for Joe. listens to your concerns, and is very friendly. I highly recommend you have your car serviced herr and ask for Joe. More
by Genesismitch
Employees Worked With
Joe Ballin
October 02, 2019
Great service from Jon G ext 2401 Nobody likes having to come in for service. Jon G. did a great job of helping me with a throttle sensor issue. He was professional and pleasant to Nobody likes having to come in for service. Jon G. did a great job of helping me with a throttle sensor issue. He was professional and pleasant to work with. We have two Hyundai's and do our service with Elgin. Just wanted to thank him for his great help and the help of his technicians. More
by Jim S
Employees Worked With
Jon G.
September 03, 2019
xxxx Dealership Lets start with advertising certified vehicles and when you get there its oh that will cost you $2000 more. Bait and switch, false advertising. This p Lets start with advertising certified vehicles and when you get there its oh that will cost you $2000 more. Bait and switch, false advertising. This places looks to screw you at every turn. Additional xx fee's apply. RUN RUN AWAY This place sucks. More
by RD
Employees Worked With
Jay Yanni
July 21, 2019
David Kang Specifically David Kang. Excellent sales rep. I felt that he was very honest and forthright. I wanted to cut the games, we did. I wanted out of their Specifically David Kang. Excellent sales rep. I felt that he was very honest and forthright. I wanted to cut the games, we did. I wanted out of their quickly, I was. I wanted someone very knowledgeable, he was. Everything went smoothly. I highly recommend you make an appointment as he is very popular. More
by Kdavis47
Employees Worked With
David Kang, Michelle Havansek
July 17, 2019
Work with the best! Jeremy has been a huge help with making sure my needs are met when I visit Elgin Hyundai. He's extremely professional and will work hard to make sure Jeremy has been a huge help with making sure my needs are met when I visit Elgin Hyundai. He's extremely professional and will work hard to make sure you leave happy. Although, I did not buy my car from Jeremy, since he was not working at the dealership yet, I would recommend and refer him to anyone looking to buy a Hyundai. He really does go the extra mile for his clients and that's definitely something that other dealerships need more of. Thank you, Jeremy! More
by STJADEN02
Employees Worked With
Joe Ballin, Brian Craig, Larry Rosencrants, Jeremy Rosa
July 07, 2019
Bait and switch BEWARE of the bait and switch!!! contacted this dealership today because we were in the market for the 2020 Palisade. I was overjoyed when I found the BEWARE of the bait and switch!!! contacted this dealership today because we were in the market for the 2020 Palisade. I was overjoyed when I found the EXACT model, color and trim package that we were looking for. We were READY TO BUY! I sent in MULTIPLE requests for an "Eprice" (which their website encourages) after over 2 hours of no Eprice and only them encouraging us to "come in for a test drive" we decided to go to another Hyundai dealership. We started the process of a dealer trade to get this vehicle with the new dealership and came to find out that Elgin Hyundai is NOT in possession of this car AT ALL; its not even on US soil. just "ordered" and thus unable to be sold or make any offers. Shame to be Elgin Hyundai because you lost a sale and now you look like a crappy dealership to others in the area. and you've earned the WORST thing a business can get and that's a BAD REVIEW! buyer's beware of the Elgin Hyundai Bait and Switch!!!! More
by RKECN
Employees Worked With
David Kang, Katie Polite
