Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Elgin Hyundai
Bartlett, IL
886 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 886 reviews
July 03, 2020
Joel Valdez is the best I highly recommend buying a car from this place, the moment I walked in I was greeted by the friendliest face he introduced himself and I knew right away I wanted him to help me fi from this place, the moment I walked in I was greeted by the friendliest face he introduced himself and I knew right away I wanted him to help me find the car I was looking for. I drove an hour to get to this location and it was worth every mile, I can’t thank Joel enough for his sincerity honesty and down to earth friendly excellent customer service, he made me feel so comfortable buying a car and showed me all the details I needed. this place is very lucky to have such a professional knowledgeable staff like him. I will definitely be bringing lots of referrals to Joel. So happy with my new car and can’t thank him enough for going above and beyond. More
by dinamc22
Employees Worked With
Nick in finance was great help as well, Mike Meah, Katie Polite
June 20, 2020
They sell a car with a known issue and won't replace. The Hyundai Palisade has a known issue with wind noise - we experienced this wind noise at about 5 days and then the dealer at 8 days - they could have s Hyundai Palisade has a known issue with wind noise - we experienced this wind noise at about 5 days and then the dealer at 8 days - they could have simply swapped out the vehicle with one that didn't have the issue but they won't. They will try to use the line the that bank owns the car but if they can do a swap within 3 days (this is their policy) - they can do it within 8. I loved my initial experience, then you realize they are just like everybody else - they don't care about the customer. More
by drekar
Employees Worked With
Tony Loquercio, Bob Loquercio, Steve Johnson
June 05, 2020
Great initial experience - downhill after that. They sell a car with a known issue and won't replace. The Hyundai Palisade has a known issue with wind noise - we experienced this wind noise at about They sell a car with a known issue and won't replace. The Hyundai Palisade has a known issue with wind noise - we experienced this wind noise at about 5 days and then notified the dealer at 8 days - they could have simply swapped out the vehicle with one that didn't have the issue but they won't. They will try to use the line the that bank owns the car but if they can do a swap within 3 days (this is their policy) - they can do it within 8. I loved my initial experience, then you realize they are just like everybody else - they don't care about the customer. More
by drekar
Employees Worked With
Brian Craig, Steve Johnson, James Urso
June 03, 2020
AWESOME DEALERSHIP YOU GO ANYWHERE ELSE YOUR CRAZY !!!!!!!!! I Have bought a lot of cars in my lifetime and have never had a better experience. From the minute I walked into the dealership meeting my salespers I Have bought a lot of cars in my lifetime and have never had a better experience. From the minute I walked into the dealership meeting my salesperson Lauren Zynel who was great listen to exactly what I wanted and showed me every detail of the PALISADE SUV I was looking at. She even insisted on staying late for 2 hours to deliver my car after financing. then I had the pleasure of meeting Mohammad Raza finance manager who was great, not pushy didn't try to push extra stuff that usually they do at this time of every car buying experience. but he took the extra time to ask me about my driving habits and how long I keep my cars and showed me the real value in an extended warranty and their great service package. which by the way I took. during the sale, General Manager Mike Meah came and introduce himself to ask how he could help and again no pressure. It is without a doubt MIKE HAS THE GREATEST STAFF IVE ENCOUNTER IN CAR BUYING EXPERIENCE. I went to Elgin Hyundai after a terrible experience with a dealer 5 minutes from my house. Elgin Hyundai is 30 miles and I will always go back whether it's for service or car buying this was amazing.. thanks again JOE H. More
by JOE HART
Employees Worked With
LAUREN ZYNEL, MOHAMMAD RAZA , Mike Meah
June 01, 2020
Great place to do business at. Brought my car in for an oil change. Clean facility and the service writers were great. Would definitely buy a car here as well when in the market oil change. Clean facility and the service writers were great. Would definitely buy a car here as well when in the market More
by Mraza2929
Employees Worked With
Jose Reynoso, Mike Meah, James Urso
May 27, 2020
I love this dealership there is no appointment needed for the service center, they see you as soon as they can if not immediately. The staff is super nice and helpful especially to someone as young as myself the service center, they see you as soon as they can if not immediately. The staff is super nice and helpful especially to someone as young as myself who knows very little about cars. Also they have a very comfortable waiting area with free coffee and phone charging stations which is so caring! The whole process is fast and painless! More
by AmberM
Employees Worked With
Michelle Havansek, Daniel Fitzgerald, Jose Reynoso, Mike Meah, Jeremy Rosa
May 25, 2020
I had a great experience. I bought a Santa Fe and the process was painless and at the end I drove away in the exact car I wanted. Everyone I dealt with was exceedingly pleasant and professional. process was painless and at the end I drove away in the exact car I wanted. Everyone I dealt with was exceedingly pleasant and professional. More
by Miriammansour
Employees Worked With
Mike Meah, Steve Vlagos
May 23, 2020
Dave hauge, Brian craig,Mike menh,Were awesome did Dave hauge, Brian craig,Mike menh, Were awesome did everything to get me the exact car I wanted.went above and beyond for me. And gave me a great dea Dave hauge, Brian craig,Mike menh, Were awesome did everything to get me the exact car I wanted.went above and beyond for me. And gave me a great deal. Real easy to work with. Would highly recommend Elgin Hyundai More
by boysbuys
Employees Worked With
Dave Houge, Jorge Quevedo, Brian Craig, Larry Rosencrants, Jose Reynoso, Mike Meah
May 23, 2020
just nowIf you are being helped by Jim U, one of the just now If you are being helped by Jim U, one of the managers, you should run. Be careful purchasing a car with them, they are worse then a stereoty just now If you are being helped by Jim U, one of the managers, you should run. Be careful purchasing a car with them, they are worse then a stereotypical dealership. Worked with Jim for about a week over the phone. We came to an agreement on the car price and decided to come into the dealership. Prior to going in I called several times to confirm and sent a few emails. I get to the dealership confirmed the price again. I start working with a salesman under Jim they took down my information. I told them I don't want to have my credit ran until we have the paperwork in front of us with the final numbers. Not only did they run my credit without my permission but they also made me wait until after closing. At that point Jim came in and told me the number that we agreed upon will not be able to be offered. I asked if he just lied to me on the phone and he flatly answered, "yes". They have very deceptive practices. Take my advice and work with another dealer there are plenty around town. The other thing is be careful going into the store. They have employees working with customers without a mask. More
by Deceived customer
Employees Worked With
David Kang, James Urso
