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Elgin Hyundai
Bartlett, IL
890 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 14, 2020
I had a amazing experience at elgin Hyundai Valentina was a very honest and professional help!!! Never experienced better service at a car dealership before a very honest and professional help!!! Never experienced better service at a car dealership before More
by zzaccardi
Employees Worked With
Valentina
July 13, 2020
Very satisfied with Lauren, the sales person at dealership. after an initial setback, we had a good rapport with her and she was so friendly with us. she explained every detail of the new so-called computerized after an initial setback, we had a good rapport with her and she was so friendly with us. she explained every detail of the new so-called computerized systems of the cars and she was very helpful. she also called a day after that everything was okay and she mentioned that if my daughter needs help in understanding any part of the car infotainment or any kind of problem we can face time her so she can explain over the phone. very pleasant experience and have not seen this kind of customer care from any dealership as I been buying all years ( 20+) from Toyota. More
by biren711
Employees Worked With
Lauren, Katie Polite
July 07, 2020
Drove from Rockford IL to the suburbs to look for a used car and started at Elgin Hyundai and traveled to numerous other dealerships within 25 miles of Elgin and ended up back at Elgin Hyundai and worked wi car and started at Elgin Hyundai and traveled to numerous other dealerships within 25 miles of Elgin and ended up back at Elgin Hyundai and worked with Joel Valdez. He was a very good person to deal with. Never once pressured us into a car, let us drive several cars before we finally found the one. Great Job Joel, Elgin Hyundai is lucky to have you! More
by Chihawkfan28
Employees Worked With
Joel Valdez
July 05, 2020
Excessive dealer fees, poor communication Excessive dealer fees add $1000 onto the base price of any car new or used. Look at the docs they put in front of you. Just because it is the legal Excessive dealer fees add $1000 onto the base price of any car new or used. Look at the docs they put in front of you. Just because it is the legal maximum does not make it right. Terrible shopping experience, will buy a car elsewhere. Be warned. Look at the docs. You will see. More
by stockewatches
Employees Worked With
Carlos, Tyler
July 03, 2020
Joel Valdez is the best I highly recommend buying a car from this place, the moment I walked in I was greeted by the friendliest face he introduced himself and I knew right away I wanted him to help me fi from this place, the moment I walked in I was greeted by the friendliest face he introduced himself and I knew right away I wanted him to help me find the car I was looking for. I drove an hour to get to this location and it was worth every mile, I can’t thank Joel enough for his sincerity honesty and down to earth friendly excellent customer service, he made me feel so comfortable buying a car and showed me all the details I needed. this place is very lucky to have such a professional knowledgeable staff like him. I will definitely be bringing lots of referrals to Joel. So happy with my new car and can’t thank him enough for going above and beyond. More
by dinamc22
Employees Worked With
Nick in finance was great help as well, Mike Meah, Katie Polite
June 20, 2020
They sell a car with a known issue and won't replace. The Hyundai Palisade has a known issue with wind noise - we experienced this wind noise at about 5 days and then the dealer at 8 days - they could have s Hyundai Palisade has a known issue with wind noise - we experienced this wind noise at about 5 days and then the dealer at 8 days - they could have simply swapped out the vehicle with one that didn't have the issue but they won't. They will try to use the line the that bank owns the car but if they can do a swap within 3 days (this is their policy) - they can do it within 8. I loved my initial experience, then you realize they are just like everybody else - they don't care about the customer. More
by drekar
Employees Worked With
Tony Loquercio, Bob Loquercio, Steve Johnson
June 05, 2020
Great initial experience - downhill after that. They sell a car with a known issue and won't replace. The Hyundai Palisade has a known issue with wind noise - we experienced this wind noise at about They sell a car with a known issue and won't replace. The Hyundai Palisade has a known issue with wind noise - we experienced this wind noise at about 5 days and then notified the dealer at 8 days - they could have simply swapped out the vehicle with one that didn't have the issue but they won't. They will try to use the line the that bank owns the car but if they can do a swap within 3 days (this is their policy) - they can do it within 8. I loved my initial experience, then you realize they are just like everybody else - they don't care about the customer. More
by drekar
Employees Worked With
Brian Craig, Steve Johnson, James Urso
June 03, 2020
AWESOME DEALERSHIP YOU GO ANYWHERE ELSE YOUR CRAZY !!!!!!!!! I Have bought a lot of cars in my lifetime and have never had a better experience. From the minute I walked into the dealership meeting my salespers I Have bought a lot of cars in my lifetime and have never had a better experience. From the minute I walked into the dealership meeting my salesperson Lauren Zynel who was great listen to exactly what I wanted and showed me every detail of the PALISADE SUV I was looking at. She even insisted on staying late for 2 hours to deliver my car after financing. then I had the pleasure of meeting Mohammad Raza finance manager who was great, not pushy didn't try to push extra stuff that usually they do at this time of every car buying experience. but he took the extra time to ask me about my driving habits and how long I keep my cars and showed me the real value in an extended warranty and their great service package. which by the way I took. during the sale, General Manager Mike Meah came and introduce himself to ask how he could help and again no pressure. It is without a doubt MIKE HAS THE GREATEST STAFF IVE ENCOUNTER IN CAR BUYING EXPERIENCE. I went to Elgin Hyundai after a terrible experience with a dealer 5 minutes from my house. Elgin Hyundai is 30 miles and I will always go back whether it's for service or car buying this was amazing.. thanks again JOE H. More
by JOE HART
Employees Worked With
LAUREN ZYNEL, MOHAMMAD RAZA , Mike Meah
June 01, 2020
Great place to do business at. Brought my car in for an oil change. Clean facility and the service writers were great. Would definitely buy a car here as well when in the market oil change. Clean facility and the service writers were great. Would definitely buy a car here as well when in the market More
by Mraza2929
Employees Worked With
Jose Reynoso, Mike Meah, James Urso
May 27, 2020
I love this dealership there is no appointment needed for the service center, they see you as soon as they can if not immediately. The staff is super nice and helpful especially to someone as young as myself the service center, they see you as soon as they can if not immediately. The staff is super nice and helpful especially to someone as young as myself who knows very little about cars. Also they have a very comfortable waiting area with free coffee and phone charging stations which is so caring! The whole process is fast and painless! More
by AmberM
Employees Worked With
Michelle Havansek, Daniel Fitzgerald, Jose Reynoso, Mike Meah, Jeremy Rosa
