Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Elgin Hyundai
Bartlett, IL
886 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 886 reviews
July 16, 2021
Absolutely abhorrent experience. The “buy online” is a lie and a scam. Went through the whole process online. They ran a credit check. Was given a number. I asked if it was final. Asked if it would be the lie and a scam. Went through the whole process online. They ran a credit check. Was given a number. I asked if it was final. Asked if it would be the same when I arrived to the dealership. I was told yes. When I arrived. After driving an hour. They told me the car, (which I had been communicating with them about all day) was sold. But there was another model. That was more expensive. Gave me a number. Said they were going to run my credit again. I said “will this be another hard check? I already received one.” I was told “No it will be the same thing.” Another lie. I received two hard checks. They came back with a number so outrageously high that it was an insult. And they knew it. They were trying to insult me. Tyler O was the individual that tried to sell me the car and lied to me consistently. Tyler and James Urso the general sales manager plotted for a minute. He came over and tried telling me my credit score was different than it was. Angry and rude. Incredible. Absolutely top tier snake oil salesmen, crooks and thieves. Stay away. They will lie to you to get you into the store. And then lie to you some more. James appeared sweaty and possibly under the influence. Completely unprofessional gross behavior. Just gross. Would give zero stars. Nauseated. More
by Darrus23
Employees Worked With
Tyler O, James U
July 12, 2021
Very disappointed with this dealer. At first I was happy until I went to get my free maintenance and found out they entered the wrong sale date in the system. They told me twice that it was fixed and it wa until I went to get my free maintenance and found out they entered the wrong sale date in the system. They told me twice that it was fixed and it wasn’t. I took another dealer to fix the issue and they never even responded when I told them that. Poor customer service and will not buy from them again. The savings on the purchase wasn’t worth the headaches after. More
by thomsonpro15
Employees Worked With
David Kang, Mike Meah
June 14, 2021
Advertised a car on cars.com for $15k and then added almost $2k in added fees including a 2 year, 100k mile power train warranty for a car with 86k miles. Borderline false advertising! almost $2k in added fees including a 2 year, 100k mile power train warranty for a car with 86k miles. Borderline false advertising! More
by jnieze
Employees Worked With
Mo and his 'manager'
June 13, 2021
Walked in on Saturday and was greeted by Tony. Listened to my requests and helped me purchase my new vehicle. Would highly recommend for your next purchase. to my requests and helped me purchase my new vehicle. Would highly recommend for your next purchase. More
by Juliebean6683
Employees Worked With
Tony
June 06, 2021
Finding a car after my mother’s accident was a smooth process with Tony Joson and the staff at Elgin Hyundai. Tony took time with my mom by asking key questions, which led her to purchase the exact car s process with Tony Joson and the staff at Elgin Hyundai. Tony took time with my mom by asking key questions, which led her to purchase the exact car she wanted in her price range. He helped her make a great educated choice for a car that she will be happy with for a while. If you need help finding a car for you or your family, please see Tony Joson at Elgin Hyundai. More
by MI
Employees Worked With
Tony Joson
May 27, 2021
George Campbell was a pleasure to work with when I purchased my 2021 Palisade. He is friendly and personable and very laid back. The whole process was smooth and I didn’t feel pressured or rushed. Vi purchased my 2021 Palisade. He is friendly and personable and very laid back. The whole process was smooth and I didn’t feel pressured or rushed. Victoria, the business manager, was very thorough in explaining everything. I would highly recommend getting your next car from Elgin Hyundai. More
by dlive
Employees Worked With
George Campbell, Victoria Matheson , Michelle Havansek
May 26, 2021
Beware of unscrupulous people. The trade in value is totally false. Focus closely. At the top of your contract it will note a trade in value. Nevertheless, look closely where it says other fees. These p totally false. Focus closely. At the top of your contract it will note a trade in value. Nevertheless, look closely where it says other fees. These people added 5000.00 to my contract cited, "The Mechanic". They also pulled this same scam on my wife for 4123.00. After telling me that I had a trade in value of 16k that added 5000.00 after the deductions. They told my wife she receiving 10000.00 trade in value then added 4123.00 after the deductions. Scammers More
by Nicole Reed
Employees Worked With
Victoria Matheson, Steve Vlagos
May 21, 2021
Agree with all of the one star reviews. Buyer beware. A Agree with all of the one star reviews. Buyer beware. A used car listed at $21,903.00 quickly became a car that I was to pay over $28,000.00. A l Agree with all of the one star reviews. Buyer beware. A used car listed at $21,903.00 quickly became a car that I was to pay over $28,000.00. A lot of very bogus fees I have never seen during any car purchase were added, including the Elgin Protect Fee (door edge guard, wheel edge guards, wheel locks, mud flaps, all season floor mats, accent striping, nitrogen fill). Guess what? There was no accent striping on this used vehicle, the car mats were the used, original carpet Hyundai mats (not all season floor mats) that the first buyer had bought, mud flaps come standard on this Hyundai model. I was told under no circumstances would this Elgin Protect Fee be taken off the quote. Also the price I was looking for was written down and I had to initial it. Never ever have I had to do this at any other dealership during the negotiation process of initialing on a document. I have been buying new and used cars for over 40 years. This was the worst car dealership tactics I have seen in my many long years on this earth. I drove 45 miles from the city for this scam artist dealership. What a horrible waste of my time. They will lure you in with their very nice Internet employees and then the shadiness begins. Do your homework and find a good dealership, they are out there. Verify all of the extra costs by comparing with multiple trustworthy dealerships. Ask the salesman and finance person to step away, so you can go over what the costs are. Look for these hidden bogus fees. Do not feel pressure to sign. Also do not buy maintenance and protection plans or any other plans., i.e.. ELGIN PROTECT FEE. This is all ways for dealerships to screw you. More
by Lori C
Employees Worked With
Tony Joson, Michelle Havansek
May 19, 2021
Not a very honest person, Be careful with this guy When signing your paperwork! I got deceived by this guy and wish I never purchased a car from this Dealership,I hope Karma gets this guy! signing your paperwork! I got deceived by this guy and wish I never purchased a car from this Dealership,I hope Karma gets this guy! More
by Scotthowell4.
Employees Worked With
Ed Howell
May 13, 2021
I am a first time car buyer (leased my first car) and I can not express how happy I am with the service, product and genuine interactions that I had while buying from Elgin Hyundai. I really struggled with can not express how happy I am with the service, product and genuine interactions that I had while buying from Elgin Hyundai. I really struggled with finding a dealership that treated me and my situation on a human level and not just viewing me as a transaction. They were awesome and even went above an beyond to help me get out of my lease. If you are looking for someone to actually care about your experience and put you in the car that is best for you please go to Elgin Hyundai! I worked with Corey and he was honest, genuine and professional. I highly recommend working with him! More
by 1sttimebuyer
Employees Worked With
Corey Kmetz, James Urso
