Elgin Hyundai

Stay away from this place. They are crooks. My wife took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I ca took her car to them when the rearview camera stopped operating. Without doing any research on her warranty, they told her it was not covered. I called the warranty company and they informed me since we had the better warranty, the Platinum it is covered. The warranty company also informed me that there was never an inquiry from the dealership about whether or not this part is covered. Since my wife had to pay out of pocket, we have to jump through all this red tape to get reimbursed for this. A quick review of her warranty would have shown that this part is covered. They are so surly, condescending and lazy. We are taking our business away from this corrupt dealership. I would have rated ZERO stars but that was not an option. More

Absolutely abhorrent experience. The “buy online” is a lie and a scam. Went through the whole process online. They ran a credit check. Was given a number. I asked if it was final. Asked if it would be the lie and a scam. Went through the whole process online. They ran a credit check. Was given a number. I asked if it was final. Asked if it would be the same when I arrived to the dealership. I was told yes. When I arrived. After driving an hour. They told me the car, (which I had been communicating with them about all day) was sold. But there was another model. That was more expensive. Gave me a number. Said they were going to run my credit again. I said “will this be another hard check? I already received one.” I was told “No it will be the same thing.” Another lie. I received two hard checks. They came back with a number so outrageously high that it was an insult. And they knew it. They were trying to insult me. Tyler O was the individual that tried to sell me the car and lied to me consistently. Tyler and James Urso the general sales manager plotted for a minute. He came over and tried telling me my credit score was different than it was. Angry and rude. Incredible. Absolutely top tier snake oil salesmen, crooks and thieves. Stay away. They will lie to you to get you into the store. And then lie to you some more. James appeared sweaty and possibly under the influence. Completely unprofessional gross behavior. Just gross. Would give zero stars. Nauseated. More

Very disappointed with this dealer. At first I was happy until I went to get my free maintenance and found out they entered the wrong sale date in the system. They told me twice that it was fixed and it wa until I went to get my free maintenance and found out they entered the wrong sale date in the system. They told me twice that it was fixed and it wasn’t. I took another dealer to fix the issue and they never even responded when I told them that. Poor customer service and will not buy from them again. The savings on the purchase wasn’t worth the headaches after. More

Advertised a car on cars.com for $15k and then added almost $2k in added fees including a 2 year, 100k mile power train warranty for a car with 86k miles. Borderline false advertising! almost $2k in added fees including a 2 year, 100k mile power train warranty for a car with 86k miles. Borderline false advertising! More