Elder Ford of Tampa - Service Center

my experience great advisor and real helful. he knows what he is talking about when comes to understanding and help get the right service done on the car. great advisor and real helful. he knows what he is talking about when comes to understanding and help get the right service done on the car. More

Professional, courteous, technically competent Chris Newton did a great job of keeping me informed, explaining what needed to be done to diagnose what was wrong with my car, then how it would be fi Chris Newton did a great job of keeping me informed, explaining what needed to be done to diagnose what was wrong with my car, then how it would be fixed, how long it would take, and answering my questions. His communications were always professional, courteous, unrushed no matter how busy he was — and he was always busy. This is a busy service department in a big, busy dealership. But I felt my car was important & would be treated well. More

Quick and painless! Last week I discovered my water pump to be leaking on my 2007 explorer. I saw Mr. Stump at the service center on a wed night at the end of the day wit Last week I discovered my water pump to be leaking on my 2007 explorer. I saw Mr. Stump at the service center on a wed night at the end of the day with no appointment. He took me in and said he would contact me the following day. I was prepared for this to go into the weekend. Louis called me the next morning, gave me a price and told me he was ready to get it done. My water pump and belt was replaced that day and back to me by 3pm! Incredible communication, price, and service. Thank you again to Louis and the team for having me back in my vehicle so quickly. More

Now that I have an Adviser Once I got an adviser that actually called me back, I was happy. Hard to be that way when repeated calls to the shop asking for call backs so you can Once I got an adviser that actually called me back, I was happy. Hard to be that way when repeated calls to the shop asking for call backs so you can schedule an appointment go unheard. More

Really a flat tire? I spent 5 hours waiting for a tire to be fixed that I believe that they knew could not be fixed. That is a long time to get a new tire. How long cou I spent 5 hours waiting for a tire to be fixed that I believe that they knew could not be fixed. That is a long time to get a new tire. How long could it take to change a tire. More

Not up to their usual standards I have always enjoyed taking my car to Elder Ford for regular maintenance, until this last visit. I drive from Lakeland which is about 50 miles so I w I have always enjoyed taking my car to Elder Ford for regular maintenance, until this last visit. I drive from Lakeland which is about 50 miles so I wait in the waiting room. First of all my car was done too quickly. I wonder if they did everything they were supposed to do. Second, the woman that signed me in yelled out my name 3 times when my car was done. She did not come in the waiting room to get me as they have always done in the past. And thirdly, they did not wash my car as they have always done. It was dirty and I was disappointed. I am a senior alone and it is difficult for me to wash my SUV, so I look forward to that when I bring it in for service. I am debating whether to give them another chance or see if I can get my service done at the local Ford dealership. More

Excellent Erica is very knowledgeable and professional and an asset to elder Ford. The technician Forrest was excellent and very thorough with his work and is a Erica is very knowledgeable and professional and an asset to elder Ford. The technician Forrest was excellent and very thorough with his work and is also an asset to elder Ford. I highly recommend taking your car to them for service More

Car still not repair left message she never return call Repair not done when call service worker as of today haven't received call back yet sad poor service very displeased with service I expected the repai Repair not done when call service worker as of today haven't received call back yet sad poor service very displeased with service I expected the repairs to be repaired More

Lack of customer concern The service department and body shop are lacking in strong management and to many things just don’t get done correctly. Service lacks in many ways and The service department and body shop are lacking in strong management and to many things just don’t get done correctly. Service lacks in many ways and now I’m told the new way you get a loaner when they are working on your vehicle is first come first served meaning you drop your vehicle for service and if there’s a loaner there you can use it if not Oh well that sucks More