Elder Ford of Tampa - Service Center

Friendly and quick I went in without an appointment and they fit me in without question, setting me up with Johany and he was very courteous and professional. I went in without an appointment and they fit me in without question, setting me up with Johany and he was very courteous and professional. More

Idiots 1. my number one complaint is no one from this dealership ever calls you back despite promises to do so. There have been several times that I called 1. my number one complaint is no one from this dealership ever calls you back despite promises to do so. There have been several times that I called them late in the afternoon and it's like oh yes your car has been ready for a while now. Or there's the flip side of that which is at 5 at turns out your car is not done and now you have no way of getting home. 2. The radio will have been replaced twice within a two-year period. This last time it took over by visits before they finally will leave me that the radio was wagging. And then on the 5th visit they ordered the part and then cancelled it for some stupid reason shortly thereafter. It's hard as it is to believe in this day and age I am going to go 6 weeks without a radio in my car or a GPS working correctly From almost the first month I have the car there are channels in the sunroof were block with dirt and kept leaking on me every time it rained. It took four visits before they became convinced there was a problem and then when it was fixed they actually charge me because it had been over a year since I got the car and despite the fact that I told them about it within two weeks of receiving the lease they still charged because they don't fix dirt semicolon of course the car came with the dirt from the factory! Did I mention NO ONE, even the service department operator, calls back when they promised they will. More

Great service at Elder Ford All of my questions were answered in a courteous and professional manne even when sime questions were about my extended warranty and not the current s All of my questions were answered in a courteous and professional manne even when sime questions were about my extended warranty and not the current service visit. Current and future work was well explained without the service rep seeming rushed. More

Recall for sensor Repair was perfect, everybody was nice, and even though my mechanic was stricken with a passing kidney stone, the repair was handed off and done on ti Repair was perfect, everybody was nice, and even though my mechanic was stricken with a passing kidney stone, the repair was handed off and done on time... then they ubered me back to pick up my car and it took only 10 minutes. Sometimes life is good. More

Great service as always I've been bringing my car here for 5 years the service has been excellent never any problems thank you service team you guys are the best I've been bringing my car here for 5 years the service has been excellent never any problems thank you service team you guys are the best More

Call backs. Had to call multiple times to get any update on when car would be ready. Made one trip to pick up car only to be told not ready. Would have been nice Had to call multiple times to get any update on when car would be ready. Made one trip to pick up car only to be told not ready. Would have been nice if I was called with that information. That hasn't been my experience in the past with Elder Ford service. More

driverside door would not close properly, popped open waited 3 months for a part for my drverside door, said it was in, came in did not have the part sent me home in a loner waited about a week or so, par waited 3 months for a part for my drverside door, said it was in, came in did not have the part sent me home in a loner waited about a week or so, part came in I picked up my f 250 2017 still doesn't close properly. STILL waiting for an appointment to come in, If it wasn't for a friend of mine that works in sales I don't know where I'd be." Thank you Dwayne Poucher " My name is Ken Brauer More

Unorganized and clueless Simple oil change. Tried to upsale me to 250.00 for various other things, I said no. I arrived on time, they took my car and within about 45 -60 min, Simple oil change. Tried to upsale me to 250.00 for various other things, I said no. I arrived on time, they took my car and within about 45 -60 min, it was ready. I thought. She takes me outside and said oh, it's not ready yet, they are washing it. Will be just a few minutes. 15 min go by, a young man asks me what I'm waiting for, I tell him. I then asked him if a car sitting out in the lot was mine, he said no, it doesn't have the right tag on it. So I believed him. He went looking for my keys in the blue box. No keys. Another 25 min, he's still looking for my keys, had another guy looking; they checked that blue box at least 5 times. He goes out to what I thought was my car, bingo it's mine, but no keys. He's still trying to find them. After another 10 min, I went in to chat with the young lady who took my car and told her I still have no car because no one can find my keys. She looks through her desk, no keys, she goes out to the blue box, surprised, keys! I spent an extra 45 min waiting for your folks to find my car then my keys. It takes me 40 min to get up to your dealership but because you treated me so well when I leased the car I decided to come back for the oil change. No more. I'll go to my mechanic that's 20 min away and I know I can get two of the filters that you tried to upsale me for 75.00 for about half that price. And I know he's a tad more organized than your service dept is. Very disappointing, for sure! More

Prompt service by competent prifessionals I was recently waiting out back of this dealership with my dogs. A well dressed gentleman was passing by to go back in. The gentleman paused and spoke I was recently waiting out back of this dealership with my dogs. A well dressed gentleman was passing by to go back in. The gentleman paused and spoke and we struck up a conversation. I told him I had my 2017 mustang GT in for the 5,000 mike first service. As we talked I mentioned I’d like to increase the Horsepower. He described a good option that they can do at the dealership that keeps it under warranty and boosts the horsepower >50%. I was and am truly interested in having this done, but the interesting thing I found out about the very knowledgeable car guy I had been speaking to was that he is the finance manager. I am impressed. He sold me on the idea and in fact I stopped in to see the aftermarket manager to price the kit out the other day. He also is a real pro, he gave me excellent recommendations and described in detail, the whys and what’s. The whole dealership rocks including Caroline In sales and Johanny in service nd the sweet young lady who paid so much attention to my Yorkies. More

Quality service They were down a few people but manage to make it work. Took a little longer than expected but they kept me updated and took care of me . They were down a few people but manage to make it work. Took a little longer than expected but they kept me updated and took care of me . More