Elder Ford of Tampa - Service Center

Fast and friendly Went in for an oil change with no appointment. Was done in just over an hour. Free car wash was nice. Everyone was very friendly. Went in for an oil change with no appointment. Was done in just over an hour. Free car wash was nice. Everyone was very friendly. More

Excellent customer service I am so impressed with Chris Newton. He went above and beyond to take care of my Ford Escape. I really appreciated his thoroughness and patience. I am so impressed with Chris Newton. He went above and beyond to take care of my Ford Escape. I really appreciated his thoroughness and patience. More

Bare minimum service While I did come in towards the end of the day, my initial experience felt rushed. The service technician had me out the door and in an Uber (which wa While I did come in towards the end of the day, my initial experience felt rushed. The service technician had me out the door and in an Uber (which was a poor driver) before fully going over what to expect the next day when they had a chance to look at my vehicle. I did receive multiple texts on my way home which would have required me to sign up for a text service in order to communicate with the service technician. When I called the next day to get a status on my vehicle, because I hadn't been called, I had to call multiple times and leave messages that were not returned. Fortunately the problem was a simple belt replacement. However it took longer than originally promised. (I ended up coming the next day to retrieve my vehicle.) Although the service technician did go over other issues discovered while my vehicle was repaired, I noticed the next day that my cruise control was no longer working. (The display would light up but it didn't actually function.) I called the next day to report issue it the service technician and advise that I could wait until I had an opportunity to have on one of the other issues discussed addressed to have the cruise control restored. I left a message and to date have not received a call back. More

Excellent Service I thought I needed new brakes. Chris my advisor told me for the mileage I used, I probably didn't need new brakes. He was correct. Good honest people I thought I needed new brakes. Chris my advisor told me for the mileage I used, I probably didn't need new brakes. He was correct. Good honest people at Elder Ford!!! They actually know their product and services. Excellent work!! More

It was good. Just not enough people on Saturday Mike was new, but great to work with. He was very friendly and on top of things. Didn't take any longer than I tought it would. Mike was new, but great to work with. He was very friendly and on top of things. Didn't take any longer than I tought it would. More

THE BUTLER GREAT EXPERIENCE THE DEALERSHIP DID A GREAT JOB ON CLEANING OUR VEHICLE.I WOULD RECOMMEND THEM TO ANYONE NEEDING WORK DONE.THE SHOWROOM AND EVERYTHING GREAT EXPERIENCE THE DEALERSHIP DID A GREAT JOB ON CLEANING OUR VEHICLE.I WOULD RECOMMEND THEM TO ANYONE NEEDING WORK DONE.THE SHOWROOM AND EVERYTHING ARE EXCEPTIONALLY CLEAN AND THE STAFF IS VERY FRIENDLY. More

My expirence My last visit was pleasant. Everything was done to my satisfaction. No complaints about the service completed. I would recommend the service system My last visit was pleasant. Everything was done to my satisfaction. No complaints about the service completed. I would recommend the service system to anyone that has a Ford vehicle. More

Happy Very nice place to do business with the people are very helpful. I would recommend this place to anyone looking to get a vehicle good selection to ch Very nice place to do business with the people are very helpful. I would recommend this place to anyone looking to get a vehicle good selection to choose from. More

Good service department I had an overall good experience with the service department. The advisor kept in communication with me for the most part. I was informed that my car I had an overall good experience with the service department. The advisor kept in communication with me for the most part. I was informed that my car would be ready by Monday, but I had to call the dealership twice before I could get in contact with the advisor. That's when he informed me that my car was not ready and it would take another day before I can pick up the car. More

My service experience New Services of remote reservation did not work well missing info use of uber for transport was a problem and the guys who brought my car around also New Services of remote reservation did not work well missing info use of uber for transport was a problem and the guys who brought my car around also new I believe lost my keys. Jason Fuchs was incredibly helpful and worked his buns off to get everything right. I'm glad he was my service advisor,I will only ask for him. More