Elder Ford of Tampa - Service Center

Great They did everything that needed to be done and on time which is important to me. Great place to go for Service ,Parts and Sales. They did everything that needed to be done and on time which is important to me. Great place to go for Service ,Parts and Sales. More

Terrific Service Department! Elder service department always meets or exceeds my expectations. I have been using them for 2 years since I bought my F150 and have been very happy w Elder service department always meets or exceeds my expectations. I have been using them for 2 years since I bought my F150 and have been very happy with the service work performed. More

Erika was great! My car had a dead battery and was towed in the night before while the dealership was closed and she managed to get my car in and battery replaced the My car had a dead battery and was towed in the night before while the dealership was closed and she managed to get my car in and battery replaced the next morning despite not having an appointment and being extremely busy. More

Oil change Got an apt the next day the exact time I needed. Everyone was really nice and polite. I only have good words to say about the service department Got an apt the next day the exact time I needed. Everyone was really nice and polite. I only have good words to say about the service department More

I am extremely upset because I took my F-150 for a simple oi This problem better be resolved because my F-150 was running great and now it is not after a simple or change what the Democratic do to my car if this This problem better be resolved because my F-150 was running great and now it is not after a simple or change what the Democratic do to my car if this is not resolved I will do something about it and Ford will not be pleased and I will trade in my truck if you don't fix this problem More

Airbag recall I called to make appointment for airbag recall set up appt took off work and left my car after 4 hours I was called and told the par was not on stock, I called to make appointment for airbag recall set up appt took off work and left my car after 4 hours I was called and told the par was not on stock,The person that helped me was not there when I returned to pick up my car. plus I had to get someone else to check on my car which was about 30 more minutes. I was surprised that when I made the appt no one checked to see if the part was in stock and no one has tried to reschedule or notify me about the part stock status I am very disappointed in the professionalism of this dealership service More

Customer service was stellar! !! Very happy with Tyandre Reed. He was kind and very professional. The mechanic,Forrest Cleveland, also very courteous and explained to me his remova !! Very happy with Tyandre Reed. He was kind and very professional. The mechanic,Forrest Cleveland, also very courteous and explained to me his removal of leaves under the hood. He also showed me how to open the hood because I did not know how. So thoughtful and professional. More

Scheduled Maintenance Our Service Tech. Johanny did his usual great job of attending to our vehicle. The timeliness of the service and the overall comfortable waiting area Our Service Tech. Johanny did his usual great job of attending to our vehicle. The timeliness of the service and the overall comfortable waiting area makes for a overall satisfactory experience. More

Great Service Elder Ford always treats me right and provides excellent service. A special thanks to Jason for his help as my customer representative. He went out o Elder Ford always treats me right and provides excellent service. A special thanks to Jason for his help as my customer representative. He went out of his way to resolve several issues. More

Service I just found out on email that my car supposedly needs new brakes and new tires. No one told me anything when I had my car serviced. Kinda inconvenien I just found out on email that my car supposedly needs new brakes and new tires. No one told me anything when I had my car serviced. Kinda inconvenient since I live in Lakeland and only go to Tampa when I need SERVICES done on my vehicle. If someone had told me, I could've had them at least give me a price quote and set up an appt if needed. Took me a week to get an appt just for an oil change. I had to call 4 times in a week to get that appt because I kept getting told someone would call from the office for an appt. Was trying to use up all my points there so that I never have to go there for service again and go where it is more convenient for me without the hassle. Kinda glad I won't be going there anymore to purchase any other vehicles and I'm letting all my family and friends know about this and telling them not to go to elder Ford for purchase or service. More