Elder Ford of Tampa - Service Center

Best Dealership Experience! Apon my arrival I was quickly greeted with a warm welcome. Toni quickly got My vehicle into service and showed me where refreshments were as well as a Apon my arrival I was quickly greeted with a warm welcome. Toni quickly got My vehicle into service and showed me where refreshments were as well as a whole play room for my little one! I was updated on the progress of my vehicle service periodically and pleased when my vehicle was completed. I never felt upsold, pressured or taken advantage of! Plus my little one enjoyed the fish tank and play room! More

Oil change and car part Was well handled and service was amazing. I didn’t have to wait to long for the service to be done. Overall it was great Was well handled and service was amazing. I didn’t have to wait to long for the service to be done. Overall it was great More

Service was average , they only had 1 person @ Service desk, so I waited because he was already with a customer, by the time I got over there he went to his lunch break. , they only had 1 person @ Service desk, so I waited because he was already with a customer, by the time I got over there he went to his lunch break. Shaun is my new servise advisor other service guy was no longer there. I Remember years ago I never had to make appointment for oil change., but guess it’s changed. or different times now. They use too have 2 people at service desk and it says on sign quick oil change or something like that.. it had been awhile since my last time at service. The $14.95 coupon was fantastic. While Maurice was showing me the new mustang 5.0 he also helped with service for my 2016 Ford Fusion titanium. I have purchased 4 vehicles from elder ford Tampa and my neighbor across the street from me I put a note on there front door to go to elder ford Tampa and talk to maurice, Maurice has been my salesman for 4 yrs and he will always be my salesman and no one else. Thank You Gary Price More

Poorly done Broke a part,then said it was not their responsibility.service advisor told me I had to go to the last place it was worked on.claimed they over tighte Broke a part,then said it was not their responsibility.service advisor told me I had to go to the last place it was worked on.claimed they over tightened the lug nuts. I said it's been done at Ford garages but he didn't care.so I called Port Richey Ford and they took care of everything no charge. My f150 looks like the day I bought it and has never been touched by anyone but Ford. I am still under factory warranty, And have done service on time or early. More

Express Lane has potholes! Brought wife's vehicle, told service ''host", my wife called for appointment, and was told to just bring it to Express Lane.The host then directed me Brought wife's vehicle, told service ''host", my wife called for appointment, and was told to just bring it to Express Lane.The host then directed me to see "Mike". Mike told me to wait, so I did. When he was ready for me, I told him, my name and this is my wife's vehicle, and this is what she wants done. Seeing my vehicle being dropped off, I returned to Michael, and told to wait. Seeing no other customers, I asked what was I waiting for? He said invoice was not turned in, and can't be found. Now waited for invoice to be found. Upon taking possession of vehicle, he informed me a survey will be sent. I told him, it won't be good, and he chuckled. P.S. my wife informed me that she was called on Saturday, to remind her that her vehicle is ready to be picked up. She told your employee that she already has it. More

Great customer service. Toni did an exceptional job. She was very polite and thoroughly explained everything to me, so there were no surprises. Keep up the good work. Toni did an exceptional job. She was very polite and thoroughly explained everything to me, so there were no surprises. Keep up the good work. More

Auto Butler Detail I brought my car in for my bi-yearly Auto Butler detail as a part of my warranty. According to the Auto Butler description, the service provided incl I brought my car in for my bi-yearly Auto Butler detail as a part of my warranty. According to the Auto Butler description, the service provided includes exterior wash, the special wax applicstion, and a full detail of the interior. The first two parts were done very well. However, the staff did NOT do anything to my interior whatsoever. Not even a vacuum. Not happy about this whatsoever for the amount of money I paid for the Auto Butler to be a part of my warranty. I was not able to speak with the Service Rep, Johnny, because I was in a rush and had to leave. I will not be bringing my car back to this dealership. More

Recall I took my Escape in for a service and for a recall 16S41/NHTSA recall 16V-777, I was disappointed with that service because Chris said they didn't hav I took my Escape in for a service and for a recall 16S41/NHTSA recall 16V-777, I was disappointed with that service because Chris said they didn't have the part. First he said it would a two days to get the part then said it would be a month. I first took it in on 01/30/2018 and now its middle of March and it still is not fixed. We called the service manager Joe Lane left him a message but not heard from him. I also called Chris on 2/27/2018 and he said the part is still not in. I always take my vehicles to you guys for service and have always be happy with the staff. Thank You Patricia Allen More

Well taken care of Johanny was very mindful of my time. He made sure that I was able to make it my other appointment and took care of any questions and concerns I had. Johanny was very mindful of my time. He made sure that I was able to make it my other appointment and took care of any questions and concerns I had. More

Best Service Department Ever After calling several dealerships for the second factory recall for air bag inflator replacement, not only did they have the parts on stock, but I als After calling several dealerships for the second factory recall for air bag inflator replacement, not only did they have the parts on stock, but I also was given an Uber ride to and from Elder Ford free. The service writers are truly professional and have private offices. When my vehicle was ready, it was brought to me inside under cover. Elder Ford is what every dealership should be More