Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,278 Reviews of Elder Ford of Tampa - Service Center
Sort by
March 29, 2018
Service review and feedback The quality of service has dropped since Mike Stults departed, but I am willing to give it more time. We have purchased 3 new cars in the past two yea The quality of service has dropped since Mike Stults departed, but I am willing to give it more time. We have purchased 3 new cars in the past two years from your dealership and have been totally unsatisfied with your Auto Butler service. Can give specific examples. The transmission on my wife's Focus has been repaired 4 times and although this is probably a design flaw it is none-the-less frustrating. Very happy with my Fusion[s]. Perhaps this feedback will help. More
by Gig
Verified CustomerEmployees Worked With
Don't have specific name
March 28, 2018
Bad experience from the beginning From the beginning it has been a bad experience. Long waits, the problem was fix but it was and okay job. It took a week and a half to have the car ba From the beginning it has been a bad experience. Long waits, the problem was fix but it was and okay job. It took a week and a half to have the car back Won’t recommend this Dealer More
by jenilandires
Employees Worked With
Other Employees :
Keith Lowe, Daniel, there was a female also involved, Rob Elder
March 27, 2018
Excellent Service I always go to this dealership for any sales or service. This particular time I went there to have the Auto Butler service performed on my 2015 F150 L I always go to this dealership for any sales or service. This particular time I went there to have the Auto Butler service performed on my 2015 F150 Lariat. When i was checking in, Johanny informed me of the recall parts were in and recommended I have it fixed too. I concurred and he told me the wait time would be a few hours. He then informed me that they use Uber now instead of the shuttle service. I decided to take advantage of the service and I was impressed of the promptness. I was picked up within five minutes of both pickup and return. It was an excellent day for me. More
by MYWHITE37
Employees Worked With
March 27, 2018
Great experience as always Toni and Elder Ford once again exceeded my expectations with their timeliness and performance fixing my issues. I was able to bring my vehicle in and Toni and Elder Ford once again exceeded my expectations with their timeliness and performance fixing my issues. I was able to bring my vehicle in and get my issues fixed in the same day. More
by adamth33
Employees Worked With
Toni - Advisor
March 27, 2018
ruined my motor had it for over 2 months They had my truck for 2 and 1/2 months said that I needed a fuel pump charge me $2,800 at back all my engine lights came on had to take the truck back They had my truck for 2 and 1/2 months said that I needed a fuel pump charge me $2,800 at back all my engine lights came on had to take the truck back the next day long story short they run the motor in my truck then had to put a new motor in just got it back it's leaking oil everywhere they didn't refill my transmission fluid and now I have to take it back again I have left a total of 24 messages and a total of 2 return calls and a two and a half month period More
by MDGMADMIKE
Employees Worked With
Johanni and Carlos
March 27, 2018
They can fix it, but have to be on top of them. They had my car for 6 days (Oil leak). Luckily, I did not need it and prepared for it. Had to call several times to get updates make sure they were on They had my car for 6 days (Oil leak). Luckily, I did not need it and prepared for it. Had to call several times to get updates make sure they were on their toes. Otherwise, I am glad to be on the road again. It is nice to have the bumper to bumper warranty, so price was not a problem. More
by hrrivera44
Employees Worked With
Chris
March 26, 2018
Excellent service as always !! My Service Advisor, Toni Governale, was both courteous and very good at keeping me informed. She provided the info that I needed to decide the service My Service Advisor, Toni Governale, was both courteous and very good at keeping me informed. She provided the info that I needed to decide the service that I needed. I have 93,000 + miles on my Escape Hybrid, and plan to keep it until the 2019 Escape Hybrid Plug In is available. More
by TMASON6
Employees Worked With
Toni Governale
March 26, 2018
O2 Sensor Replacement, Oil Change Dre kept me informed of the issue and he ordered the parts needed. He contacted me for a service visit and completed the tasks well before the committ Dre kept me informed of the issue and he ordered the parts needed. He contacted me for a service visit and completed the tasks well before the committed time. A great experience. More
by BOBMUNDAY1
Employees Worked With
Dre, Jessica Riley
March 26, 2018
Great experience Chris, in service was my advisor, he was kind and gave me great advice. He knew Ford product and displayed professionalism at all times...Thanks Elder Chris, in service was my advisor, he was kind and gave me great advice. He knew Ford product and displayed professionalism at all times...Thanks Elder Ford More
by NOEMAIL3
Employees Worked With
Kitt Kittles
March 26, 2018
Horrible service and communication I dropped off my truck and went over 24 hours without any communication from the staff. I called and texted and was still not responded to. It took ov I dropped off my truck and went over 24 hours without any communication from the staff. I called and texted and was still not responded to. It took over 4 hours to get a response. Then when I picked up my truck it took over 40 mins to wash. The valet left all the trash from service in my truck and didn't even vacuum it out. Then he took off with my key and I had to wait even longer. Poor experience More
by kstephens255
Employees Worked With
