Elder Ford of Tampa - Service Center

Quality service They were down a few people but manage to make it work. Took a little longer than expected but they kept me updated and took care of me . They were down a few people but manage to make it work. Took a little longer than expected but they kept me updated and took care of me . More

Worst I gave 3 starts because i had to ask if anyone was going to help me after 2 customers were been help before me and they arrived after i was already th I gave 3 starts because i had to ask if anyone was going to help me after 2 customers were been help before me and they arrived after i was already there. When my car was done the service guy told me that my car took 7 qts of oil when i knew that it’s always been 6 qts. More

BUTLER PAINT PROTECTION Very good service, friendly staff, service was completed in a reasonable amount of time. This is my first visit, nice lounge. I received a postcard to Very good service, friendly staff, service was completed in a reasonable amount of time. This is my first visit, nice lounge. I received a postcard to remind me the car was due for the butler premier paint protection. The car looks like brand new. Highly recommended. More

My favorite place to take my car I get all my service done here. They always work with me and keep me up to date on the status of my car! They are able to fit me in and are realistic I get all my service done here. They always work with me and keep me up to date on the status of my car! They are able to fit me in and are realistic on timing. Best place to go for all your Ford needs. More

Always have good service Always get me in and out fairly quickly. Always follow my directions for things I want done. Service is completed in a reasonable amount of time. Always get me in and out fairly quickly. Always follow my directions for things I want done. Service is completed in a reasonable amount of time. More

Abutler paint protection Really nice Thanks so much Erica, every one at this point and time servicing my Ford has been very kind and helpful. Keep me informed.👍 👍 Really nice Thanks so much Erica, every one at this point and time servicing my Ford has been very kind and helpful. Keep me informed.👍 👍 More

Stand behind their service I first came to Elder Ford because they had a car the with specifications I was looking for. After visiting the showroom and speaking with the profes I first came to Elder Ford because they had a car the with specifications I was looking for. After visiting the showroom and speaking with the professional sales team I knowing I found the dealership I was going to make my purchase. The sales team was friendly , professional and knowledgeable about their inventory. They answered all the questions I had about my vehicle and even sat with me to understand all the financial incentives that were being offered at the time of my purchase. I was not subject to any pressure tactics and left the dealership feeing confident knowing I had all the information I needed to make my purchase. After purchasing the vehicle I chose to do all my vehicle services with Elder Ford. The dealership has a well trained professional service department but part and parcel of running any business is acknowledging mistakes can happen. What sets apart a successful business that earns customer loyalty from other establishments is the way they treat their customers. The service team and Elder Ford went above and beyond in helping compensate me for a small cosmetic mishap that happened when installing a new tire to my vehicle. From communication, to timeliness and answering general concerns Elder Ford was there every step of the way with friendly and knowledgeable staff. I will always be returning to Elder Ford to continue the service needs for my new vehicle. From the beautiful showroom, accomadating rest area and friendly staff , you can’t go wrong with Elder Ford ! More

Worst experience I've have had! I had a recall on airbags. Dropped car off at 8:30 am. Johany was my first service advisor. He was nice, but never called to update me about the car n I had a recall on airbags. Dropped car off at 8:30 am. Johany was my first service advisor. He was nice, but never called to update me about the car needing more time and didn't tell me he wouldn't be working the following day. I had to call twice before I could get someone on the phone the first day. Johany made it sound like it had been done for a while, but when i tried to pick it up at 6pm it was brought out of the shop. They said it wasn't done (an airbag light was on they needed to addressed). I was told it was a quick fix and could pick it up the next day. I called at 9:30 no one called me back. I called 4 times and was finally told at 12:30 it was done. I came half hour after and service rep (Chris) was extremely rude to me. Said guy I worked with previous day was out and asked me if someone told me it was ready. It was still in garage. I tried to tell him what i had been through. He blamed me for coming too early to pick up the truck. I am not confident the work was done correctly. I was going to get my clutch done at Elder, but will never return after this experience. I will also tell everyone i know not to go there. I called 4 times and left multiple vms for random people i was transferred to before reaching Erica O. She was nice and went to the shop (because no one would answer her) and called me back (the second day). She said truck was ready but paperwork was still being completed. She said if I came in half hour it would be ready. Chris was last person I saw and was so rude. He couldn't get anyone in the shop to bring my truck out to me so started doing work for other people. I told him I had someone waiting for me and after 15 mins or more he decided to go see if he could find out if the truck was ready. 1 and a half days for airbags? I lost money due to missed work and my mom had to Uber to her cancer treatment. I was also told my brakes need work. Just had $1000 in brakework done 200 miles ago. No one told me what looked worn about the brakes and by the time I went to get the truck I was so frustrated I didn't bring up the concern. More

My experience with the body shop in my F1 50 was OK and that is being understanding the staff was nice and pleasant when I talk to them very outgoing although my quote was only for four days in was OK and that is being understanding the staff was nice and pleasant when I talk to them very outgoing although my quote was only for four days in body shop in truck was sitting at shop for almost 3 1/2 weeks the only time I got an update without calling to find out what’s going on with my truck was the same day that it was. Completed in fact it took so long that my insurance stopped paying on the rental and I had to get a loaner . For another week . And for me as a contractor and not having a vehicle take had a ladder rack hurt my bottom line . More

Very bad experience at this location. The lady at the front desk is rude, I called 3 Times asking about my car, anybody call me letting me know about the service. The lady lie she said she The lady at the front desk is rude, I called 3 Times asking about my car, anybody call me letting me know about the service. The lady lie she said she called my and leave a voice msg and I didn’t get any call from Elder Ford. At 3:30 I went to the Elder and the people even work in my car yet my appointment was 8:30 am. No excuses for this worst service... I will never recommend this location for anyone and will never go back. More