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3,278 Reviews of Elder Ford of Tampa - Service Center
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April 04, 2018
Lots of room for improvement Took our car in for oil change and to look at the battery issues. We picked up our car and was told the oil change was done and they found nothing wro Took our car in for oil change and to look at the battery issues. We picked up our car and was told the oil change was done and they found nothing wrong. Later that day our car was making a strange sound. We opened the hood and saw that the oil cap was not on. Needless to say oil splattered everywhere. The car began to do the same things previously. Took the car back in. We just picked it up. We were told that we got another oil change and the executive wash (inside and out). Also told nothing was found wrong with the car. Well, are car looks exactly how it did when we dropped it off. I really hope this is not the executive cleaning. Under the hood still looks like a mess. The only positive is the gentlemen that handles the loaner vehicles. He was awesome. More
by EKRUE13414
Verified CustomerEmployees Worked With
Chris
April 03, 2018
Service was Excellent! The service received was very kind, and courteous! I will always use Elder Ford to service my vehicle! Quick Lane service center is the way to go! The service received was very kind, and courteous! I will always use Elder Ford to service my vehicle! Quick Lane service center is the way to go! More
by RHONNIEFRANKLIN
Employees Worked With
Brei, Mike Hennagir
April 02, 2018
Very professional I was taken care of by all employees that worked on my vehicle with the utmost professionalism. The vehicle was done on time and spotless when I picke I was taken care of by all employees that worked on my vehicle with the utmost professionalism. The vehicle was done on time and spotless when I picked it up. More
by cmleahy0404
Employees Worked With
Charles giordano, Jason Fuchs
April 02, 2018
Poor Service and unprofessional Two of the times I've taken my truck to Elder Ford for service it has been damaged. The first time my driver door was damaged and had to be repaired a Two of the times I've taken my truck to Elder Ford for service it has been damaged. The first time my driver door was damaged and had to be repaired and repainted. The second time, I took my truck in for service to get an oil change and tire rotation, and to have the recall on the door rods/cables taken care of. The tech got grease stains in 3 of my seats and on my headliner. They took it back to detail and the grease stains did not come out. Now I have a 2015 FX4 with stained seats. More
by JOCKEYJAMES
Employees Worked With
Toni in service
April 02, 2018
All around good experience Michael was pleasant to work with even though I had to wait for over 3 years for the recall air bag part to come in stock Michael was pleasant to work with even though I had to wait for over 3 years for the recall air bag part to come in stock More
by ritabordeau
Employees Worked With
Michael SeanBragano
April 02, 2018
routine maintenance A great job getting my car finished as requested. I do have one problem I will take care of when I return for routine maintenance is that I have lifet A great job getting my car finished as requested. I do have one problem I will take care of when I return for routine maintenance is that I have lifetime service, but paid for 2 prior oil changes before I realized it ...therefore I am owed a refund.. I will bring in the paperwork and discuss it at a later time. Thanks ! More
by S.SUSAN1
Employees Worked With
sorry don't remember his name
April 02, 2018
They can do be better! There is a disconnect between the service advisor and the costumer. I recommend that they make it a priority to follow up with their costumers and kee There is a disconnect between the service advisor and the costumer. I recommend that they make it a priority to follow up with their costumers and keep them up to date at all times. Im saying this because of my experienced. I had to escalate my issues to higher up to prove my point, they seem to understand my issue and get it resolved in a timely manner. It shouldn’t get to to that. I still recommend their service because I know they are willing to help but they are extremely busy. More
by jlpf03
Employees Worked With
Carlos, Chris
April 02, 2018
Efficient Spur of the moment,didnt have an appointment the wait wasn't too bad....... I think that more service staff is needed on Saturday to be more efficient Spur of the moment,didnt have an appointment the wait wasn't too bad....... I think that more service staff is needed on Saturday to be more efficient. More
by cornbuddy77
Employees Worked With
Oscar Penalver
April 02, 2018
Great service Very happy with the service I received. Chris went above and beyond to help me and listened to everything I had to say. I will definitely recommend al Very happy with the service I received. Chris went above and beyond to help me and listened to everything I had to say. I will definitely recommend all of my friends to this dealership. More
by cguest0
Employees Worked With
Chris Newton
March 29, 2018
f150 eco boost great job..johanny was exceptional and paid attention to detail..great asset for elder ford.hw is on of the bedt employees you have working there!. great job..johanny was exceptional and paid attention to detail..great asset for elder ford.hw is on of the bedt employees you have working there!. More
by GOMEZRIVERA
Employees Worked With
