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3,278 Reviews of Elder Ford of Tampa - Service Center
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April 12, 2018
I had a bad oil change experience. fluid levels wasn't tap off but listed as so on my receipt. Very disppointed. With an appointment---still 2 hours plus long waiting time. fluid levels wasn't tap off but listed as so on my receipt. Very disppointed. With an appointment---still 2 hours plus long waiting time. More
by m&sbill
Verified CustomerEmployees Worked With
Michael Sean Bragen and Breanne McClam
April 12, 2018
Works Package It was Very fast service and the employees were friendly. I appreciated that they took my vechicle through the wash after they worked on it. It was Very fast service and the employees were friendly. I appreciated that they took my vechicle through the wash after they worked on it. More
by Sharon Walker
Employees Worked With
Michael Bragano
April 12, 2018
Courteous service My car situation was handed pretty quickly, and my service manager was polite & forthcoming. It was a pleasant experience overall:) I will return for My car situation was handed pretty quickly, and my service manager was polite & forthcoming. It was a pleasant experience overall:) I will return for future service. More
by TLC_triste
Employees Worked With
April 11, 2018
Needed the PCM Programmed Took my 2017 Mustang GT in to get the PCM programmed with the stock firmware. Chris Newtown immediately helped me and had my car back in just over an Took my 2017 Mustang GT in to get the PCM programmed with the stock firmware. Chris Newtown immediately helped me and had my car back in just over an hour. I thought it was going to take a lot longer. Thanks Chris! I hope you get that Varidesk! More
by crcjr
Employees Worked With
Chris Newton
April 11, 2018
Mike and the whole team are very professional and also quick The whole team was very nice and helpful with my car thank you!!! I will refer friends and family because of the fact that they are so nice and can te The whole team was very nice and helpful with my car thank you!!! I will refer friends and family because of the fact that they are so nice and can tell you about what you are putting your money into. More
by WOOLFORKPAKITA52
Employees Worked With
Leroy nonstick and Michael braganp, Mike Hennagir
April 10, 2018
If you have a service issue don’t come here Today is the 3 Rd time I have had to bring my truck back for service and all 3 times have been less than mediocre and the first two times I brought it Today is the 3 Rd time I have had to bring my truck back for service and all 3 times have been less than mediocre and the first two times I brought it back for the two same issues and I still have no resolution they basically said it’s something I have to live with . This time I brought it back to install a new USB port that I was told they had the part for and I decided to have an oil change and also bring back the keys to the car as one doesn’t work at all and the other will only open the doors when it feels like it . These two keys we’re supposedly new keys that were programmed the first time I came in and now don’t work . After sitting here for 2 hours I am told they have checked the keys one needs to be programmed the other doesn’t work at all but they don’t have the key in stock so they are waiting for Wesley Chapel ford to bring them a key . The guy says we don’t have the USB port it has to be ordered which I was told it was ordered the last time I was here about 2 weeks ago and was delivered.. so hondont they have it . I tell the guy this and he says well idk where it is if they did get it , let me check . Comes back and says oh the technician had it so they are going to install it and we still have to do the oil change . Okay so let me get this right I’ve been here for two hours already and nothing but checking the keys has been done . He says well checking the keys takes time .. 2 hours to check keys really this is ridiculous . Oh we can send you home in an uber and pick u up when it’s ready ummm no thank you the last time I did that the car wasn’t ready until 5:30 and nothing was even done to it then I came to pick up my car and they couldn’t find it so yeah I’ll wait . I’m starving tried to get a cup of tea and the hot water dispenser is not working I ask a guy in service about it and he says it’s hot , I said not hot enough to steep a bag of tea, I mean I can put my fingers in it and it’s not hot at all and he says but it’s hot . What good does Luke warm water do for me if I can’t make the tea I want . I will never come back to this place again for my car I will go to the Ford dealer by my house and I would NOT recommend this place to anyone . I’ve alwsys had a Nissan and went to Wesley chapel Nissan for everything and I have never had a problem there this is my husbands truck . More
by Vrosario1
Employees Worked With
Trey
April 10, 2018
Great The service was great. Trey made sure they took care of my baby(car) and also communicated every step of the way plus provided an Uber for the inconve The service was great. Trey made sure they took care of my baby(car) and also communicated every step of the way plus provided an Uber for the inconvenience so I didn’t have to miss work. More
by parris
Employees Worked With
Trey Hill
April 09, 2018
Service When I described the issues that I was having Carlos got with Anthony and he had issues resolved in one day. Thank you Anthony/ Carlos When I described the issues that I was having Carlos got with Anthony and he had issues resolved in one day. Thank you Anthony/ Carlos More
by RAYFORD.CAMPBELL
Employees Worked With
Carlos. & Anthony
April 09, 2018
Fantastic Customer Service and Support! My mother dropped off her 2013 Ford Fiesta for a transmission shudder. They were INSTANTLY aware of the situation and informed that it is covered by t My mother dropped off her 2013 Ford Fiesta for a transmission shudder. They were INSTANTLY aware of the situation and informed that it is covered by the manufacturer up until 100,000. They provided her a loaner vehicle and had her on her initial way within 15 minutes. Upon returning, only a few days later after repair was completed, it too only took about 10 minutes to come in, return loaner, have her vehicle washed and returned to her. Johany is knowledgeable and cares about his clients. Keep it up! More
by JorgeAcosta
Employees Worked With
April 07, 2018
They quickly serviced my car and got me back out on the road The online scheduling ability was very helpful for someone who is time-crunched. They surpassed my expectations with getting me in and out within an h The online scheduling ability was very helpful for someone who is time-crunched. They surpassed my expectations with getting me in and out within an hour. The added car wash was a nice touch. More
by MGRANTHAM7
Employees Worked With
