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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,278 Reviews

3,279 Reviews of Elder Ford of Tampa - Service Center

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April 20, 2018

10k oil change. I'm very pleased with my experience. Thanks! I'm not real sure why my favorable experience has to be accompanied with a twenty five word response, b More

by DONALD.J.LACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April 20, 2018

Always exceptional customer service. Johanny has always been one of the most accommodating service advisors. Helpful, considerate and extremely knowledgeable and patient. A superb experie More

by ZZZNANCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2018

Ford Escape service. This is the best service department l have ever seen! They are very nice and very quick with their work! The Uber driver is A nice way to shuttle peop More

by Cpete7661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2018

They need to get it together I made an appointment online, found out they did not have any record of it. 6 1/2 hours for oil change and tire rotation, then I find out after I dr More

by chefdave
Customer Service
Recommend Dealer
No
Employees Worked With
Quick Lane
Apr 26, 2018 -

Elder Ford of Tampa responded

I want to sincerely apologize for your negative experience in our Service Department. However, I'd like to learn more about your situation and what exactly happened. I want to make things right. So, please give me a call on 813-321-6710. You can also reply to me here too and I will get back to you promptly. I look forward to hearing from you and earning you back your business. Dan Sills

April 19, 2018

Terrible experience Scheduled a simple repair. Pre ordered parts to expedite the process. A one day repair turned into a two week debacle. Empty promises of completion da More

by PERGOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris, Toni
Apr 26, 2018 -

Elder Ford of Tampa responded

I want to extend our sincerest apologies concerning all the issues that you have faced when dealing with our Service Department. We pride ourselves in maintaining the highest quality standards for our customers. So, I hope you will give us an opportunity to discuss this further with you. 813-321-6710 Dan Sills

April 19, 2018

great good service, good staff, fast service, friendly, they sent me home in an uber so i wouldnt have to wait long at the dealer and then brought me back, More

by etgato15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jherri, Jessica Riley
April 18, 2018

Standard oil service with smoe 80,000 mile add ons Service went well. Dealer helped me look for applicable coupons for additional services determined needed which was appreciated since I was unable to More

by GTB9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Scott
April 18, 2018

5000 mile service In and out very quickly with a washed car. Quoted price for a replacement 110 volt rear console outlet and check of operation of windshield wipers. More

by WGHAHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisor: 47529 Tyandre Jamal Reed
April 18, 2018

Great Service Took my truck in for service. Staff could not be any friendlier. Completed the service on time. It was a very good first experience. I highly reco More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bragano
April 18, 2018

Fast and easy Great customer service from start to finish jhere took my information quick and got me out fast. Like I barely had to do anything but give her my name More

by Labarbera_mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jhere tuders
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