Elder Ford of Tampa - Service Center

Maintenance and fix of a recall Great friendly and professional I had rewards from prior service there and it was also very economical to have routine maintenance and work on a rec Great friendly and professional I had rewards from prior service there and it was also very economical to have routine maintenance and work on a recall More

Service All the Ford employees I interacted with were very helpful. Anthony went out of his way to get me a loaner car since my Focus needed more work done th All the Ford employees I interacted with were very helpful. Anthony went out of his way to get me a loaner car since my Focus needed more work done than I had anticipated. More

Service I showed up for oil changes and they took care of it fast. Thank you for your service and God bless you all! Peace Joy I showed up for oil changes and they took care of it fast. Thank you for your service and God bless you all! Peace Joy More

customer service I really enjoy going to elder ford and having my truck service. the staff are alway awesome. every friendly. I always recommend all my friends to elde I really enjoy going to elder ford and having my truck service. the staff are alway awesome. every friendly. I always recommend all my friends to elder ford. More

A/C problem Johney did an excellent job in finding the problem and fixing my A/C problem. Great job! Made sure I was taken care of with the Uber to get to work Johney did an excellent job in finding the problem and fixing my A/C problem. Great job! Made sure I was taken care of with the Uber to get to work and back to Elder Ford. More

Radio broke. From the start I was impressed with their sales department. I had went to another Ford dealership who totally disregarded me. The best part is I got a From the start I was impressed with their sales department. I had went to another Ford dealership who totally disregarded me. The best part is I got a 2017 Mustang for cheaper than the 2016 Mustang I was going to get. Then my radio broke and Marty who was my service advisor got it all taken care of going out of his way to ensure I didn’t have to wait long and even had my car cleaned for me. He stayed on top of everything providing constant updates. As someone who used to work in Customer Service, I greatly appreciated his dedication to getting it done. Thanks Marty. You sir deserve a raise and praise. More

Professional & Excellent Service I received prompt & professional service. The waiting lounge is accommodating & comfortable and the quiet area to work on your laptop is also apprecia I received prompt & professional service. The waiting lounge is accommodating & comfortable and the quiet area to work on your laptop is also appreciated. I wouldn't take my SUV anywhere else. More

Poor Service and incorrect diagnosis I will not be using Elder Ford again. I took my 2015 F250 Diesel there for service The Works package. The service manager told me that my secondary ra I will not be using Elder Ford again. I took my 2015 F250 Diesel there for service The Works package. The service manager told me that my secondary radiator had a leak in it and it would be 7 hours of Labor to repair. I took it to an independent shop, they cannot find a leak in it and said it should only be three and a half hours. Also, I called a friend at a nother Ford dealership in North Carolina and had him ask the service manager what the secondary radiator replacement labor amount was. It was three and a half hours to change the secondary radiator. Next, I took the truck to another Ford dealership in Tampa, it was not the secondary radiator that was leaking it was the primary radiator. They changed it out for less than I was quoted an elder for the secondary radiator. Additionally, they showed me my front brakes were worn to a point they needed to be replaced and there was a recall where I was getting an engine warning light that Elder didn't check either of these two items. Need I say more about the reason I won't be back the Elder. More