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3,280 Reviews of Elder Ford of Tampa - Service Center
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May 16, 2018
Did not receive reservation, service delayed I set up a reservation online. I arrived at the appointed time, but they did not have the reservation in their system. They assured me it was OK, but I set up a reservation online. I arrived at the appointed time, but they did not have the reservation in their system. They assured me it was OK, but the service appointment took twice as long as expected. They are also suffering from high turnover. Both service people I worked with last time are no longer with the dealership. More
by elderford0
Verified CustomerEmployees Worked With
Unknown
May 16, 2018
Quick and precise service Marty was my service advisor and he was a pleasure to work with. He answered all my questions and had my truck back to me very quickly, the fastest se Marty was my service advisor and he was a pleasure to work with. He answered all my questions and had my truck back to me very quickly, the fastest service experience I have had at Elder. The cold water bottle left in truck after was a very nice touch - much appreciated. More
by KMR
Employees Worked With
Marty - service advisor
May 16, 2018
No one is on the same page This was the 3rd time I had to return to the dealer bc my app was never set up right. The advisor seemed annoyed that he had to work with me. No loner This was the 3rd time I had to return to the dealer bc my app was never set up right. The advisor seemed annoyed that he had to work with me. No loner as promised, no rental option was offered. Just bought a brand new F150 from them that was having issues. Waited 4 hours for them to tell me they had to order a part and still nothing was accomplished. 3 weeks later I still have not gotten a phone call or email that the part was ready to install. Nice lounge with Internet for all the waiting though. I even called the GM to provide feedback and never got a call back. Makes sense why maybe employees follow that model. More
by Ford Owner
Employees Worked With
Chris in service, don’t know his last name
May 16, 2018
Oil change and check engine light Dre was great! The service I needed was completed quickly And I had my car back by the end of the day. He communicated with me and kept me updated on Dre was great! The service I needed was completed quickly And I had my car back by the end of the day. He communicated with me and kept me updated on the status of my car. More
by MOMALLEY1
Employees Worked With
Tyandre reed , Maurice Rojo
May 16, 2018
Vacation start off.. Getting ready to go home for vacation, went in for tire rotation and wash and vac, and got out of there in an hour....great service !!! Getting ready to go home for vacation, went in for tire rotation and wash and vac, and got out of there in an hour....great service !!! More
by jaxgirl33548
Employees Worked With
Maurice Rojo, Dwayne Poucher
May 16, 2018
Excellent customer service We were taken care of by Marty Heiss, he exceeding our expectations. He was funny, great personality and very inviting. We didn't have an appointment, We were taken care of by Marty Heiss, he exceeding our expectations. He was funny, great personality and very inviting. We didn't have an appointment, but he got us in right away and out with a rental right away there was no wait at all. Thank you so much Marty for taking care of us. More
by Aralicious
Employees Worked With
Marty Heiss
May 16, 2018
Great service in the Elder Ford service location at 9560 N. Florida Ave. Tampa. Great team. I will always come back here for Ford service service in the Elder Ford service location at 9560 N. Florida Ave. Tampa. Great team. I will always come back here for Ford service More
by svtcobra28
Employees Worked With
Toni Governale
May 16, 2018
Great service visit Brought in my car for service, my car came out faster than the expected wait time. Thank you for the great experience Elder Ford of Tampa Brought in my car for service, my car came out faster than the expected wait time. Thank you for the great experience Elder Ford of Tampa More
by NIN9ETY_NI9NE
Employees Worked With
Jherre
May 16, 2018
recall service appointment The service advisor did a great job. The only problem is if you purchase a vehicle that is over $30,000 you shouldn’t have to take an Uber if there is The service advisor did a great job. The only problem is if you purchase a vehicle that is over $30,000 you shouldn’t have to take an Uber if there is a factory recall. That’s my only issue with the department. More
by anabeavers
Employees Worked With
Jason Fuchs
May 16, 2018
Johany is the man new tires and a new battery great prices great service team, I take both my vehicle's here for every thing they even washed it new tires and a new battery great prices great service team, I take both my vehicle's here for every thing they even washed it More
by David
Employees Worked With
