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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,280 Reviews

3,280 Reviews of Elder Ford of Tampa - Service Center

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May 28, 2018

Great experience. Not sure what more I can say other than it was a great experience all around. I had warranty work done for free. More

by GOODJEANS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyandre Jamal Reed
May 28, 2018

Rims and tires After market center was a true disappointment for me, not sure I will ever use them again as the service man there just didn’t care More

by smcdowell2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion
May 28, 2018

Very friendly I went to get my car serviced. The staff were very friendly and they didn't try to quote me an estimate for a problem that my car didn't have. While More

by DIANNWHITAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Pavelko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Pagan
May 28, 2018

Great experience overall Service depth was quick and responsive . It only took overnight to take care of my issue and luckily it was covered . They didn't try to get me to get More

by CMSULLIVAN7668
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with Steven in the service department
May 28, 2018

Oil change and rotation Great customer service,just took way too long with an appointment. Just over 2 hours . way too long for oil change and tire rotation with an appointme More

by ERICP396
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only two service employees. Michael and a girl. Forget her name but both were great
May 28, 2018

Great My appointment was on time and I had a smooth experience with the service department. Would recommend to friends and family. Thanks for the help! More

by PHILLIP.MYERS30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael bragano
May 28, 2018

Good service Service did exactly what they said they were going to do friendly helpful. Finished on time answerd all of my questions satisfied with the quality so More

by Mariorod33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bragano, Mike Hennagir
May 28, 2018

The Mechanic Brandon was amazing. I had Brandon Marchione work on my car and he was absolutely amazing. I had just purchased a used Mustang GT and wanted Ford to do an oil change. Br More

by SHANE.METZLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Marchione
May 28, 2018

It was very great, the employees showed respect and patience I gave this rating because they are were very good with my service and i was not hassled with my appointment. All in all i would recommend this dealer More

by Boobie666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bragano
May 28, 2018

3 hours for an oil change Please read my review on yelp. Will not return. It took 3 hours for an oil change and they were more concern about getting an excellent on the survey More

by pamiller66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony
May 30, 2018 -

Elder Ford of Tampa responded

I’m terribly sorry that you faced such difficulties in your service visit, problems in customer service are not something we want to be known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. I may not be able to change the past but, if you give us a chance, I’ll make it up to you. Dan Sills

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