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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,281 Reviews

3,281 Reviews of Elder Ford of Tampa - Service Center

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June 01, 2018

Excellent Johany always provides excellent customer service. I might have looked elsewhere for my escape when I purchased in 2016 but he is the reason why I pu More

by KGWEISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018

4th time I brought truck in same problem, Butler not done Brought truck 4 time for radio blue tooth not working. I want to pursue the lemon law. In addition, they had my truck for 4 days and auto Butler was More

by THEPHILWATSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
May 31, 2018 -

Elder Ford of Tampa responded

I want to sincerely apologize for your negative experience in our Service Department. However, I'd like to learn more about your situation and what exactly happened. I want to make things right. So, please give me a call on 813-321-6710. You can also reply to me here too and I will get back to you promptly. I look forward to hearing from you and earning you back your business. Dan Sills

May 31, 2018

Service Brought it in checked me in quickly called Uber and I was at the office quickly and return trip was quick and allowed me to get back to work More

by Cecilhhjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018 -

Elder Ford of Tampa responded

Thanks for taking the time to share your opinion on our Service Department. Dan Sills

May 31, 2018

Good Communication My repair was extensive and required a week's work. Johany did a very good job keeping me up to date. He was very responsive to my questions and c More

by freeagent1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie
May 31, 2018 -

Elder Ford of Tampa responded

Thank you very much for telling me how much you enjoyed dealing with our Service Department. I'm so pleased to know that your repair went well. I hope that you recommend us to your family and friends in the future. Dan Sills

May 31, 2018

Extremely customer service friendly provider Service experience with Elder Ford was beyond outstanding. Combined with the relaxed atmosphere in the service lounge made my visit that much more enj More

by JORDANTDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jherre Tuders
May 31, 2018 -

Elder Ford of Tampa responded

I wanted personally to let you know how appreciative we were to receive your kind note. Dan Sills

May 31, 2018

Oil Change I normally do my own oil changes but when I'm short on time I stop in to Elder Ford. A friend recommended the service department and I'm glad he did. More

by wes320mp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bragano
May 30, 2018

Fast service Successfully used online appointment scheduling. Received quick service for routine maintenance upon arrival. Also received written estimates and co More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018 -

Elder Ford of Tampa responded

Thank you very much for telling me how much you enjoyed dealing with our Service Department. I'm so pleased to know that your online scheduled visit went well. I hope that you recommend us to your family and friends in the future. Dan Sills

May 30, 2018

Recall. Replacement service Wow ! Called ...service scheduled next day ! Quickly replaced part & even washed my car !! I love Elder Ford ! MARTY was the balm !! Couldn' More

by grambee55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty, Ken Lee
May 30, 2018 -

Elder Ford of Tampa responded

Thank you very much for telling me how much you enjoyed dealing with our Service Department. I'm so pleased to know that your scheduled visit went well. I hope that you recommend us to your family and friends in the future. Dan Sills

May 30, 2018

Service for my F-150 Excellent.!!! And the coffee is always good!!! I came for emergency tire care and was promptly served. Excellent service! Keep up the good work! Thank More

by michael.lewis1
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service.
May 30, 2018 -

Elder Ford of Tampa responded

Thank you very much for telling me how much you enjoyed dealing with our Service Department. I'm so pleased to know that your scheduled visit went well. I hope that you recommend us to your family and friends in the future. Thank you for the kind words on the coffee! Dan Sills

May 30, 2018

Everyone was very helpful! I felt like I was being rushed away by johany when they couldn't find the problem with my door. when my truck door wouldn't open at all Toni made sur More

by ADRIANCHESTER35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni
May 30, 2018 -

Elder Ford of Tampa responded

Thank you very much for telling me how much you enjoyed dealing with Toni. I'm so pleased to know that your follow-up visit went well. I hope that you recommend us to your family and friends in the future. Dan Sills

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