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3,281 Reviews of Elder Ford of Tampa - Service Center
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June 04, 2018
Good customer service Marty was honest and to the point. I appreciate his caring attitude and his willingness to look into the situation and the possibility of other option Marty was honest and to the point. I appreciate his caring attitude and his willingness to look into the situation and the possibility of other options He did not try to sell me something I didn’t need. More
by Kbrevik5
Verified CustomerEmployees Worked With
Marty
June 04, 2018
Good experience Marty always handles my business in a professional manner. The repair took a little longer than i anticipated but the complimentary Uber service was f Marty always handles my business in a professional manner. The repair took a little longer than i anticipated but the complimentary Uber service was fantastic. More
by LEE21
Employees Worked With
Marty Heiss
June 04, 2018
Mustang service Service was prompt. There was a bit of miscommunication from techs in that paperwork was returned but vehicle was not initially serviced. Issue was Service was prompt. There was a bit of miscommunication from techs in that paperwork was returned but vehicle was not initially serviced. Issue was resolved and vehicle was serviced. More
by watsocm
Employees Worked With
Jherre Lumley
June 02, 2018
The best Thank for all your hard work and thank u to mike. And thanks to Damian olmo for always helping no matter what I’m there for. Thank for all your hard work and thank u to mike. And thanks to Damian olmo for always helping no matter what I’m there for. More
by AMILLJR2120
June 02, 2018
Great service advisor Marty. Nice little water bottle at the end of the visit. Car sounded great and run evens better than ever. Took care of me. I will co service advisor Marty. Nice little water bottle at the end of the visit. Car sounded great and run evens better than ever. Took care of me. I will continue to do service with Marty. More
by KOLIVERA1610
Employees Worked With
Marty
June 01, 2018
Quick, professional and excellent customer service. Very professional customer, was very thorough in explaining the situation and how it would be taken care of, I would definitely recommend this service Very professional customer, was very thorough in explaining the situation and how it would be taken care of, I would definitely recommend this service department More
by JOSEPHMAGUIRE1
Employees Worked With
Marty Heiss
June 01, 2018
Great service. I was a drive-in without an appointment because of a sudden problem. They were very accommodating and had my SUV fixed in a short while. The wai I was a drive-in without an appointment because of a sudden problem. They were very accommodating and had my SUV fixed in a short while. The waiting room was very nice, even though I didn't have to wait long. More
by GLMINIATI
Employees Worked With
Michael Cash
June 01, 2018
Tires & related work. Service Advisor Jeremy Bauer is a great plus to Elder Ford. Chose to follow Jeremy (because of my experience with him at Bill Currie) and have my four Service Advisor Jeremy Bauer is a great plus to Elder Ford. Chose to follow Jeremy (because of my experience with him at Bill Currie) and have my four F-150 tires renewed with Michelin Defender LTX brand. Reason for poor service rating stems from poor QA process used by Elder technician tending my vehicle. Three tires installed were dated 0518 and one tire installed was dated 4117. Proper attention to detail should have required the tech to replace all tires with same date. Vehicle was left overnight and tire was exchanged with a 0518 dated tire. Another poor QA decision made by technician for only renewing one tire valve stem (relating to TPMS) and reusing the other three old valve stems. This was also corrected by leaving vehicle overnight. Does Elder Ford always return poorly serviced vehicles to customers hoping they will not take the time to QA their work and discuss a possible better option. More
by Salvador
Employees Worked With
Jeremy Bauer
June 01, 2018
Warranty work done on my explorer I had a knocking noise and they thought it was one thing but it wasn’t that, and they worked hard to find the real issue and repaired it. They never g I had a knocking noise and they thought it was one thing but it wasn’t that, and they worked hard to find the real issue and repaired it. They never gave up. Great job! More
by NICHOLENEWMAN31
June 01, 2018
Oil change and tire rotation Initial called in for recall on my manual 2016 Ford Focus but parts are available yet so was informed of situation. Bought the car at Elder and was us Initial called in for recall on my manual 2016 Ford Focus but parts are available yet so was informed of situation. Bought the car at Elder and was using my free first oil change and tire rotation and it was a wonderful experience. Wish I lived in town to get more services done here. More
by alangiaquiphan
Employees Worked With
Mike Hennagir
