Back

Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,281 Reviews

3,281 Reviews of Elder Ford of Tampa - Service Center

Sort by
June 12, 2018

No Appointment Came in tires and service without an appointment on a Saturday. Mike really took good care of me and got me in and out with not very much of a wait. M More

by Mikejsaint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Rojo, Jason Fuchs
June 12, 2018

Quick and Efficient I simply dropped my truck off for the standard service, they called an uber and I was off to work. They called me when the truck was done, and sent an More

by wac1280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nadia Valdez
June 12, 2018

Warranty Work I had warranty work done on both of my vehicles and everything turned out great. Elder Ford goes out of their way to make things right. More

by NAPONY94GT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Heiss
June 12, 2018

Overall great experience Early hours, 6 am, and great service advisor make it worthwhile for me to travel to Elder for service. Highly recommend their service team of professi More

by tiger314
Recommend Dealer
Yes
Employees Worked With
Mike in service not listed
Jun 13, 2018 -

Elder Ford of Tampa responded

I sincerely appreciate your kind response regarding our efforts in the Service Department. Thank you. General Manager Dan Sills

June 11, 2018

Quality of work was fine. Fees were not. The quality of the service work met or exceeded expectations. However, charging me shop fees of almost $30 to put a battery in one key and cut a new k More

by bwolford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Martin Heiss
Jun 11, 2018 -

Elder Ford of Tampa responded

I want to sincerely apologize for your negative experience in our dealership. However, I'd like to learn more about your situation and what exactly happened. I want to make things right. So, please give me a call on 813-321-6710. General Manager Dan Sills

June 11, 2018

Service Brought a 2010 Transit in for service work, all done properly and in a timely manner, worked with Jeremy in fleet service dept, will continue to brin More

by MIKE.NOLAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jermey Bauer
June 11, 2018

It took a week to figure out what was wrong and fix it. My Service Rep, Marty was great. He was friendly and kept me updated on the repair status throughout the the time it was in the service department. More

by debra.cantwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty, Jessica Riley
June 11, 2018

Quick and thorough service!! I stopped in for 10k service on a Saturday afternoon. I was out within 90 minutes. Michael was pleasant to work with. Another great visit! More

by Jalicata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bragan
June 11, 2018

Great I recieved excellent service I came in and was out in no less than 45 mins. Dre was amazing and very helpful. I will glady get services done here agai More

by LABRIE199372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyandre Dre Reed
June 11, 2018

Great! No problems Great experience. I had one small issue and they took care of it with no problems great overall experience. My experience was positive overall. I alwa More

by roxi50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike b., jherry
...
277
...