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3,281 Reviews of Elder Ford of Tampa - Service Center
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June 27, 2018
Very courteous,and helpful. I had a flat tire first thing in the morning. Luckly I had roadside asst. from Ford and they sent somone out in 30-35 mins. Then I got a new tire at E I had a flat tire first thing in the morning. Luckly I had roadside asst. from Ford and they sent somone out in 30-35 mins. Then I got a new tire at Elder Ford within a 1 1/2 hrs. Very helpful and courteous. More
by DAubrey
Verified CustomerEmployees Worked With
Kendall service advisor
June 27, 2018
Fast, Curtious, Complete Our service was supposed to take anywhere from two to three days, Marty, Dion and their team got it done in a day. Oscar is a man of his word. Thank y Our service was supposed to take anywhere from two to three days, Marty, Dion and their team got it done in a day. Oscar is a man of his word. Thank you always Oscar. More
by timkelley3
Employees Worked With
Deon appolstry, Marty Service Advisor., Oscar Penalver
June 27, 2018
Great service and customer care I went in for routine service and inspection. While I was there, the service techs also addressed an issue with my spare key fob. I was kept well info I went in for routine service and inspection. While I was there, the service techs also addressed an issue with my spare key fob. I was kept well informed about the progress of the service and everything was explained to me in a courteous and thorough manner. More
by LOTUS4LYPHE
Employees Worked With
Kendall Pamer
June 27, 2018
Service dept Everyone was so helpful and friendly. You fixed our problem without a fight. We had the same problem (low tire pressure) for months and Bill Currie ne Everyone was so helpful and friendly. You fixed our problem without a fight. We had the same problem (low tire pressure) for months and Bill Currie never found the nail in the tire More
by rlowry13
Employees Worked With
Dre. One time and two very nice women the second time
June 26, 2018
Fixed Johany and the technician worked on figuring out what was wrong with my AC and got it fixed. Even though it took a while to get parts I was updated o Johany and the technician worked on figuring out what was wrong with my AC and got it fixed. Even though it took a while to get parts I was updated on a regular basis. More
by RPR24
Employees Worked With
June 26, 2018
Car transported from FL to NJ I was relieved when the car arrived. It was LOADED with personal belongings needed for five months. Everything was in perfect order, much to my reli I was relieved when the car arrived. It was LOADED with personal belongings needed for five months. Everything was in perfect order, much to my relief. THANKS! More
by NONE3
Employees Worked With
Keith Hodge, Rob Elder
June 26, 2018
Fixed recall issue Elder Ford has excellent customer service. I was treated with respect and was informed at every step of the process. The employees have a customer ori Elder Ford has excellent customer service. I was treated with respect and was informed at every step of the process. The employees have a customer oriented focus that makes you feel like your number one. More
by Kpreston1968
Employees Worked With
Jason Bray
June 25, 2018
Awesome service. Awesome service as always, Johanna is great to have as a service writer. Very professional and always has a smile on his face. He always keeps me info Awesome service as always, Johanna is great to have as a service writer. Very professional and always has a smile on his face. He always keeps me informed. More
by CAMPINGBUF
June 25, 2018
What I expect, nothing above. I brought my truck in for an oil change and received just that, nothing more also nothing less. This dealership is busy which is why I feel that they I brought my truck in for an oil change and received just that, nothing more also nothing less. This dealership is busy which is why I feel that they can’t go above and beyond. I would say that one negative is that I never received a call when my vehicle was done and upon picking it up had to wait to cash out because we couldn’t find the person I dropped it off with. More
by CSTEGMEIER
Employees Worked With
I can’t remember his name he is in the far right office against the western wall.
June 25, 2018
No Customer service. No Customer satisfaction My 2015 F350 has been back 4 times for the brakes and now for the 4th time for the rear differential and after a service I was not happy to get my tru My 2015 F350 has been back 4 times for the brakes and now for the 4th time for the rear differential and after a service I was not happy to get my truck back with low tire pressure and looked it over myself as I own my own High Performance Race shop and found the dirty air cleaner element too. There was oil dripping from the front suspension.The DEF heater failed and got repaired and was not repaired properly and had DEF fluid dripping on my garage floor and is back at Elder Ford. Now I wonder if my services were actually performed every 5k miles at Elder Ford. Mr Miguel Alvarez told me over the phone that Elder Ford can't repair my F350 and that I should take it to a different Dealer. I have left messages for Mr Alvarez to contact me but I have not heard back from him either. I have called 5 times today and left messages for Toni Governale to call me regarding my 2015 F350 and have not been contacted. I have a case number from Ford USA to give her regarding my truck. 15116707 All I want is my truck fixed right and properly. Edmond Grover 813 458 3423 More
by EDMOND.GROVER
Employees Worked With
Marty Heiss , Miguel Alvarez
