Elder Ford of Tampa - Service Center

Poor customer service with empty promises A constant source of disappointment. No matter what the issue I am always provided empty promises and lack of customer service following up with their A constant source of disappointment. No matter what the issue I am always provided empty promises and lack of customer service following up with their mistakes. I purchased/leases a car in April, and had some work done- they still did not complete all of the promised work. No record of assistance due to high turn over rates within sales and service deparentments. I strongly feel they take advantage of customers. I will not be purchasing or leasing from this dealership again. More

Terrible disappointment Drop my car off at 8 a.m. in the morning for recall work and for bad mirror switch period was informed by advisor that I was not eligible for a loaner Drop my car off at 8 a.m. in the morning for recall work and for bad mirror switch period was informed by advisor that I was not eligible for a loaner car as it would be less than 4 hours. At 6 p.m. that evening and not hearing from the advisor I called and the advisor told me he car was not ready and he promised to call me back first thing the next morning. The next day came and no phone call. I emailed management at the dealership around 11am, explained situation and SPECIFICALLY asked to be handed over to another advisor as I felt uncomfortable dealing with someone that would lie to me. They didn't heed my wishes and who calls me? The adviser i asked not to have any more dealings with. On top of that, when i went to pick up my car 2 days later the adviser I didn't want to deal with anymore told me that he had paid for an oil change out of his own pocket. Almost like an attempt to make me feel guilty for his blunder and lack of attention to detail. So end result was that I was two days without a car and had no access to a loaner for work that was supposed to take less than 4 hours. No communication from dealer until I initiated it. After all that they could have at least clean and vacuum my car which was not done. Most other car dealers do that for you nowadays More

Awesome!!!!!!!!!! Best service of a Ford anywhere!!!!! Not the biggest, but the best in service..................you are treated like a human being and that is most gr Best service of a Ford anywhere!!!!! Not the biggest, but the best in service..................you are treated like a human being and that is most greatly appreciated. More

Repairs Had issues with my 2016 Ford Expedition El Plantium. They checked out and fixed it. Marty was great. Had to leave to go on vacation and they gave me a Had issues with my 2016 Ford Expedition El Plantium. They checked out and fixed it. Marty was great. Had to leave to go on vacation and they gave me an excellent vehicle to accommodate my needs while the car was being repaired. Daniel in the rents office was great. Thanks for not letting my vacation be ruin over a car repair! Excellent service from them! More