Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,281 Reviews of Elder Ford of Tampa - Service Center
Sort by
July 10, 2018
Great, friendly service Came to Elder Ford for regular oil change and service. They do an.inspection of the whole vehicle. Service Advisor was very friendly and explained all Came to Elder Ford for regular oil change and service. They do an.inspection of the whole vehicle. Service Advisor was very friendly and explained all that was done. While in the waiting area. 2 different employees asked if there was anything I needed. I am.very pleased with Elder Ford and highly recommend them. More
by KATHY HERSHELMAN
Verified CustomerEmployees Worked With
Michael Bragan
July 09, 2018
Service Appointment was Irritating at Best My husband came in on 7/2 to find out about our extended warranty. Found out our warranty is showing up on our car. Then the customer service rep tol My husband came in on 7/2 to find out about our extended warranty. Found out our warranty is showing up on our car. Then the customer service rep told him there is a Recall on my steering column. So he scheduled an appointment for 7/5. Absolutely no work was done on my car on 7/2 just scheduled appt. I get in on 7/5 for my appt. and the Asst Svc Mgr, Christopher Newton, wants to argue with me on what was done to my car on 7/2 (nothing was done to my car). I also needed an oil change, my windshield wiper that was changed is sticking (again he argued with me over the windshield wiper). The Manager, Toni, was a peach and handled everything with a smile. Then I had to return because my car was smoking all the way down the interstate. I came back in around 3pm and again Christopher Newton, wanted to argue with me than to have it looked at. And again Toni had to intervene and had my car looked at and the oil was over filled. I don't think Christopher Newton is the right person for this job. Your customers dont make appointments to argue with your staff personnel. I truly love Elder Ford and tell everyone about it and how much I love my Ford Fusion Hybrid. Then I get treated like this....really makes me want to purchase my next vehicle at a different Ford location. You should re-evaluate Christopher Newton's position with your company. I am most concerned that the Recall was not addressed. The service manager at Bill Currie Ford looked into it and swears it was completed. I will be wary of this part just because of the confusion. More
by mlfollett
Employees Worked With
Other Employees :
Christopher Newton, Asst Svc Mgr & Toni, Service Mgr
July 09, 2018
Problem solved on first visit This was an insurance claim on someone else’s Insurance and Jim handle the bumper order, replacement and arranged the repair professionally. Great Se This was an insurance claim on someone else’s Insurance and Jim handle the bumper order, replacement and arranged the repair professionally. Great Service thanks More
by JWETZEL1
Employees Worked With
Jim
July 07, 2018
Took Care of My Problem with No Surprises I recently had an airbag light come on in my car. I tried local auto shops for the repair but no one wants to touch airbags. Normally the dealer is th I recently had an airbag light come on in my car. I tried local auto shops for the repair but no one wants to touch airbags. Normally the dealer is the "expensive option" if you are out of warranty. :-) Anyway, Marty was quick, courteous, and constantly kept me in the loop regarding my car's status. My part had to be ordered and the holiday added challenges to the process. Anyway, Marty and the techs came through and my final cost was spot on (no extra surprises). I also received VIP treatment, which goes a long way when your vehicle is out of commission. More
by TREVOR
Employees Worked With
Marty Heiss
July 06, 2018
Excellent service! I’m an Elder Ford fan—they are honest and do not try to sell extras that I don’t need. My service provider is Marty Heiss—he’s super nice, helpful, an I’m an Elder Ford fan—they are honest and do not try to sell extras that I don’t need. My service provider is Marty Heiss—he’s super nice, helpful, and honest—and he sets up my appointments with care so I can get in and out quickly. More
by SARAH8778
Employees Worked With
Marty Heiss
July 06, 2018
Elder Ford Service Everything went smooth . My adviser knows me and my truck . Work was completed well and in a timely fashion . Everyone I spoke with was kind and profe Everything went smooth . My adviser knows me and my truck . Work was completed well and in a timely fashion . Everyone I spoke with was kind and professional . More
by UNITEDWEPLAY
Employees Worked With
Michael Bragan. Advisor
July 05, 2018
A very pleasant experience altogether . Thank you! Prompt and courteous service. I noticed other customers seem happy to be at your dealership for whatever reason they are there. Also your bathroom fa Prompt and courteous service. I noticed other customers seem happy to be at your dealership for whatever reason they are there. Also your bathroom facilities were mint. Great coffee! More
by argelcbrr
Employees Worked With
Marty Heiss
July 05, 2018
GREAT THE PEOPLE ARE FRIENDLY GET YOU IN AND OUT ON A TIMELY MANNER. ON THE EXPRESS LINE. PROBLEM WHEN PURCHASING MY F150, THE SALES MANGER WAS NOT AWARE T THE PEOPLE ARE FRIENDLY GET YOU IN AND OUT ON A TIMELY MANNER. ON THE EXPRESS LINE. PROBLEM WHEN PURCHASING MY F150, THE SALES MANGER WAS NOT AWARE THE F150 WAS ON SALE AT CARGUR. TRY TO SELL IT AT HIGHER PRICE . UNTILL I TOLD THEM ABOUT IT. THEN WAS TOLD YOU HAD TO FINANCE WITH FORD MOTOR TO GET REBATE. More
by TAMPAZS
Employees Worked With
July 04, 2018
Great crew! I never have a bad thing to say about Elder Ford. Great group of people. I transferred from Brandon Ford when they wouldn't work with me on the purcha I never have a bad thing to say about Elder Ford. Great group of people. I transferred from Brandon Ford when they wouldn't work with me on the purchase of a new Escape several years ago. Elder Ford was Ernie Haire then but same great services. I go out of my way to get service here. More
by Beki Burk
Employees Worked With
Christopher in service, Ken Lee
July 04, 2018
Efficient Very professional and on time. Technician who checked me in made sure i got tires rotated, not just oil change. Total time was 1 hr, as promised. Very professional and on time. Technician who checked me in made sure i got tires rotated, not just oil change. Total time was 1 hr, as promised. More
by MARKANDPARKER2
Employees Worked With
I didn't catch her name. Tall, brown hair.
