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3,283 Reviews of Elder Ford of Tampa - Service Center
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July 16, 2018
Troubleshooting Trouble Took over two weeks to diagnose the vibration was coming from a turbo charger, then another week to diagnose it was the PTU, a week to get and insta Took over two weeks to diagnose the vibration was coming from a turbo charger, then another week to diagnose it was the PTU, a week to get and install PTU (oops wrong part. order, install, repeat?), well that wasn't it. What's left? (Head scratch) let's replace the rear differential. Nearly a month and a halve later ding, ding, winner winner. Not so fast, what's that hanging down under the car. Back to the service center for two more days. Might as well take them up on the offer for a free oil change and mini detail... Still didn't complete all they promised they'd do. SMH. I feel used... oh and communication is less than ideal. More
by ScaredToReturn
Verified Customer
July 16, 2018
Great service the customer service was fabulous - always well taken care of at Elder Ford. The updates and communication were thorough and provided great explanati the customer service was fabulous - always well taken care of at Elder Ford. The updates and communication were thorough and provided great explanation of options and service being done to my vehicle. More
by mikelessinger
Employees Worked With
Rob Elder, Maurice Rojo, Jason Fuchs
July 14, 2018
professional care Professional and courteous service each and every visit. The service team addresses your concerns and make you aware of additional issues they observe Professional and courteous service each and every visit. The service team addresses your concerns and make you aware of additional issues they observed while performing the work. Awareness without any pressure that the work must be performed. More
by DEN
July 13, 2018
Irresponsible and abusedealer 3 years to fix a car that was purchase brand new in 2015 and 2016 2017 and 2018 finally fixed the problem and in 3 month broke again. Manager is rude 3 years to fix a car that was purchase brand new in 2015 and 2016 2017 and 2018 finally fixed the problem and in 3 month broke again. Manager is rude and refuse to solve. Matters was taking to agriculture and consumer complaint. I won't purchase either recommend nobody More
by Despaigne1960
July 13, 2018
Great Service Michael was very helpful and quick to getting our truck fixed. He explain the pricing well and went over all the services that were done. Michael was very helpful and quick to getting our truck fixed. He explain the pricing well and went over all the services that were done. More
by PABLOUPHOLSTERY
Employees Worked With
Michael Bragano
July 13, 2018
The service was great Mr.Miguel did everything to Mack thing right for me. I would to deal wit every time I come in. Thank you so much for your help Mr.Miguel did everything to Mack thing right for me. I would to deal wit every time I come in. Thank you so much for your help More
by LATRECESOL
Employees Worked With
Miguel Alvarez
July 13, 2018
Best service ever Every time I bring my Truck in for service they make the whole experience very easy! I live in Brandon next to Brandon Ford but I choose to drive the Every time I bring my Truck in for service they make the whole experience very easy! I live in Brandon next to Brandon Ford but I choose to drive the extra distance for the good service! More
by NOEMAIL3
Employees Worked With
Christopher Lee
July 13, 2018
Quick and painless Having purchased one vehicle with Maurice Rojo, I've chosen to have three other vehicles serviced on a regular basis at this dealership despite being Having purchased one vehicle with Maurice Rojo, I've chosen to have three other vehicles serviced on a regular basis at this dealership despite being closer to two other Ford dealers. Mike Beagano in service has been honest as to the duration of service. Friendly environment in general. I wish they had a cafe. More
by mjoseph8787
Employees Worked With
Maurice Rojo
July 13, 2018
Great service Had NO appointment on a Saturday, battery issue and under warranty. Called in and told we are busy but do our best, Miguel check on part and said come Had NO appointment on a Saturday, battery issue and under warranty. Called in and told we are busy but do our best, Miguel check on part and said come in. Christopher Got me fixed and all staff were very professional, great job service. Service after the sale is what customers look for. Thank you. More
by LIMEIEUSA
Employees Worked With
Miguel. Christopher Newton.
July 13, 2018
Great Service Johany was great in understanding my service needs; service was completely in a timely manner. easy to make service appointment. service has been real Johany was great in understanding my service needs; service was completely in a timely manner. easy to make service appointment. service has been really great each time I came in. More
by MARLATTR
Employees Worked With
