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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,455 Reviews

3,455 Reviews of Elder Ford of Tampa - Service Center

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March 14, 2022

Johany was courteous and provided great service. I was able to get my vehicle fixed and a rental was provided More

by bassdrop75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

March 13, 2022

Awesome experience. Friendly very helpful. I would recommend to everyone. I was in an out in no time at all. More

by Killadew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Ortiz, Jason Faiella, Marty Heiss, BJ Llanos, Lee Oztolaza
Mar 15, 2022 -

Elder Ford of Tampa responded

Hi Killadew, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 13, 2022

My oil light keeps telling me to change the oil. My ford app is saying to make a service appointment. I just had my oil changed 3 weeks ago. Why did you guys forget to reset the oil switches More

by arelock35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
BJ Llanos
Mar 31, 2022 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

March 13, 2022

Fast and dependable service. Elder service uses official Motorcraft parts and their technicians are trained to complete any repair to your car. More

by BEARS2134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Oztolaza
Mar 15, 2022 -

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 13, 2022

Excellent customer service. Warm greetings upon entry and concern for customer and their car care needs. More

by Rrmack@7575gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
Mar 15, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 11, 2022

I came in for the Auto Butler Paint Application for my 2020 Explorer. Everyone is always courteous and professional. More

by MEOWVIC53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know their name
Mar 12, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

March 09, 2022

BJ is excellent Service Advisor. Oil change, multi-point inspection and tire rotation were done quickly and efficiently. Thanks to the Techs! Easy checkout and pay. Good atmosphere a More

by BEASUCCESS102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
Mar 11, 2022 -

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 09, 2022

Edward was very kind and professional. They took very good care of me. The complimentary car wash at the end accidentally took off the roof molding strip on the top of my car, no questio More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Scott
Mar 11, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 09, 2022

Elder Ford is courteous , service department is extremely reliable , body shop is excellent , from sales to service , I would highly recommend Elder Ford of Tampa ! More

by robertcox66778
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BJ Llanos
Mar 11, 2022 -

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks again for the recommendation, and have an amazing day!

March 08, 2022

Outstanding service and staff. I trust Elder for all my maintenance and repair work. My service advisor Travis Tilwick is professional, honest and works to get me the best deal. More

by kabssa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Tilwick
Mar 10, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

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