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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,455 Reviews
Call Service Center (813) 321-1234

3,455 Reviews of Elder Ford of Tampa - Service Center

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March 24, 2022

The Elder Ford service department is outstanding and extremely customer focused. Dan, my service advisor, was very professional and kept me informed. More

by rustmann3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Ortiz, Jason Faiella, Marty Heiss, BJ Llanos, Lee Oztolaza
Report | Print
Mar 28, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 24, 2022

I have renamed your dealership ELDER ABUSE FORD. . You gave me a bill to fix my car fii is r over $11,000...I took my car to an HONEST repair shop and they reset my car computer... and charged me $0. More

by mcannprof
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jennifer
Report | Print
Apr 09, 2022 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

March 24, 2022

Great service and dependability. Good follow up and keeping the owner informed during the process. More

by brian.owens88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Heiss
Report | Print
Mar 27, 2022 -

Elder Ford of Tampa responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 24, 2022

On time & below the estimate! My truck is running fine and I will be back in the future! More

by COPACKSCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kitt Kittles
Report | Print
Mar 27, 2022 -

Elder Ford of Tampa responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 24, 2022

Service Advisor Jennifer Perez was awesome, professional and on point! Any service that I'll need done, I will make to see Ms. Jennifer Perez! More

by no2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
Report | Print
Mar 27, 2022 -

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

March 23, 2022

This is the worst dealership - Avoid this place like the plague. The service department is anything but. More

by Davidmiller315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Patterson
Report | Print
Apr 08, 2022 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

March 23, 2022

Oil was left all over truck and my mirror was hit. .. without no one telling me...I had to go back to mgr show damage.. More

by Edrian Wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Elder
Report | Print
Apr 08, 2022 -

Elder Ford of Tampa responded

Hi Edrian, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

March 23, 2022

Dan is an excellent service provider he is always professional and honest and I will comeback just because of him. More

by Gartiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Ortiz, Marty Heiss, BJ Llanos, Lee Oztolaza
Report | Print
Mar 25, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

March 23, 2022

The shop is awesome! They’re always fast and they get done what’s requested and needs to be done! This is partially why I always buy my vehicles here! More

by b91483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Ortiz, Jason Faiella, Marty Heiss, BJ Llanos
Report | Print
Mar 28, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

March 22, 2022

Jennifer she took care of me excellent service I'm happy they way she take of people. More

by cancelmistermet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
Report | Print
Mar 24, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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