Elder Ford of Tampa - Service Center

Jennifer was fantastic. Really good. So was the rental guy. Everyone is super friendly. I give the front end 5 stars. The repair department not so good. My car is currently Really good. So was the rental guy. Everyone is super friendly. I give the front end 5 stars. The repair department not so good. My car is currently at Brandon ford fixing the exact same noise. For the second time in a row, his car was making noise on the way home from Elder Ford. The car was making the same noise the day that I bought it and it was making the same noise that day that I left the service center More

Quick and very courteous. They keep you informed of your vehicle and go over every detail They keep you informed of your vehicle and go over every detail More

I always find Elder Ford to be honest with fair pricing and excellent and prompt service. and excellent and prompt service. More

I came a bit early but your service person took me in right away. Told me what was going to be done and ask if I was ok with it. I received , excellent service. Thank you right away. Told me what was going to be done and ask if I was ok with it. I received , excellent service. Thank you More

My rep took great care of me and kept me informed. He also gave valuable info I di not know He also gave valuable info I di not know More

Elder Ford is a very good car dealership because they help you get a great car and service it for you in a mainstay plan. They are professional and courteous. help you get a great car and service it for you in a mainstay plan. They are professional and courteous. More

Todo bien, buen trato y con eficiencia, agradable trato y muy profesional, muchas gracias por su servicio muy profesional, muchas gracias por su servicio More

The truck was repaired with 3 trips. The first trip was for diag and parts were on back order. I understand that, I work in a GM service depart and we too are dealing with back order par The first trip was for diag and parts were on back order. I understand that, I work in a GM service depart and we too are dealing with back order parts. I was reschedule for the second visit without contact. When I called to change the time, I was told the time was not available (7am) by the representative in your BDC. I know this is not true because my first appointment was a 7am appointment. I was inform the earliest slot was 8am, but I could just "come in" at 7am if I wanted. I knew this was just a recipe for disaster. The last thing an advisor needs first thing in the morning is to be double booked. I elected to call back later because this person was not being helpful. When I did call back I was able to get the 7am slot. However, even though there was an appointment, work was not able to flow fast enough through the shop for the repairs to be made. I had to reschedule for a third trip to have the repairs completed. My service advisor Johany was very polite and helpful. I cannot fault him for his efforts. The only issue I have is that there seems to be some sort of disconnect between the scheduling department and the service department. More

I had awesome service. I was kept informed about everything that was going on with my car. Finished in reasonable time. I was kept informed about everything that was going on with my car. Finished in reasonable time. More

My car had 2 flat tires and they said that I will be ok driving with my 2 back flat tires, that was so irresponsable. If sometime happened to me, it could be a problem for Ford. So, just keep in mind that driving with my 2 back flat tires, that was so irresponsable. If sometime happened to me, it could be a problem for Ford. So, just keep in mind that for next customers. Johanny in customer service helped me out a lot, he always offer an excellent service and care for customers. I went to his office because it had already passed a week, and the service person never called me to say that my tires were already on Quick Lane More