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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,454 Reviews
Call Service Center (813) 321-1234

3,454 Reviews of Elder Ford of Tampa - Service Center

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April 14, 2022

The service lanes and people have always been great. They have done their job to the best of their capabilities each time. More

by Sharbuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Heiss
Report | Print
Apr 16, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

April 14, 2022

Service is always great. Everyone is kind and helpful with any issues that may come about. Very professional salesmen and servicemen More

by COBHC26626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Bass, Nacer Menouni, Caroline Guest, Erica Ortiz, Jason Faiella, Marty Heiss, BJ Llanos, Lee Oztolaza
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Apr 16, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

April 14, 2022

Service was great! In and out in a timely fashion. Service Rep was great! Very good experience. More

by mosingleton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Faiella
Report | Print
Apr 16, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

April 14, 2022

They had my car for 4 months due to a recall issue. No sense of urgency. More

by Paeden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Elder
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April 14, 2022

Very unorganized, overly priced, no one knows what they are doing! Very disappointed! They didn’t even use my Ford points. They told me the next that I could. Also was called a few weeks later by a manage More

by DDITTMAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dealt with a few- didn’t care for any!
Report | Print
Apr 27, 2022 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call Dan Sills | General Manager | Elder Ford of Tampa at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

April 14, 2022

Great service and always professional. Elder Ford Service always provides a very detailed report of the status of my vehicle More

by clukavec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
Report | Print
Apr 16, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

April 14, 2022

Great service department! Customer satisfaction first! I highly recommend this dealership for quality service for my card More

by dwp1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Tillwick
Report | Print
Apr 16, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

April 14, 2022

Good communication! Service was helpful and detailed. Helped me understand what they were fixing and what they were doing. Timely service as well. Would recommend! More

by CLINEA233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Syed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Baglione
Report | Print
Apr 16, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

April 12, 2022

Glad we bought our vehicle at Elder Ford. Services team is friendly and knowledgeable from basic vehicle services to extensive warranty inspections. More

by MiguelViruet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Ortiz, Jason Faiella
Report | Print
Apr 14, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elder Ford of Tampa! Please let us know if there is ever anything else we can do for you! Safe travels!

April 12, 2022

This has. By far been my best experience from any Ford dealership. Thank Elder Ford More

by GIL2MCKEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
Report | Print
Apr 14, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

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