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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,455 Reviews
Call Service Center (813) 321-1234

3,455 Reviews of Elder Ford of Tampa - Service Center

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August 24, 2022

Absolutely horrible purchased a lemon and its been in there 2 months out of 3 that ive owned it now its messing up again i call they tell me too go too a different dealership lol then they say they'll gi More

by Eddie bishoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Sills
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie McEwan, Baird King
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Aug 27, 2022 -

Elder Ford of Tampa responded

Hi Eddie, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

August 23, 2022

This dealership along with many others hire incompetent techs, took my truck in for over 30k miles to find out from an independent repair shop that the motor mount bracket was bent causing the issues iv ha More

by odelld1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grant Kitner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2022 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

August 23, 2022

Staff is super courteous, very helpful. Peter is great! He went above and beyond to help me out along with the guys in the garage. Thank you! More

by ERINMICHELE07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter, neives
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Aug 26, 2022 -

Elder Ford of Tampa responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

August 23, 2022

All the service was great. I would recommend Elder Ford to friends and family gladly. It was a real pleasure working with your staff. More

by BAKERBERNADETTE73
Recommend Dealer
Yes
Employees Worked With
Jayson Sierra, Nacer Menouni
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Aug 26, 2022 -

Elder Ford of Tampa responded

Hello, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 23, 2022

I Always Take My Cars To Elder Ford Because They Take Good Care Of My Cars. More

by MONSA1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BJ Llanos
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Aug 26, 2022 -

Elder Ford of Tampa responded

Hello, we appreciate your feedback of our Staff's outstanding service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 22, 2022

My only interaction with the dealership is with the service department. Jennifer, has been great to work with. They do what they say there going to do More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Aug 25, 2022 -

Elder Ford of Tampa responded

Hi George, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 22, 2022

I was treated well and kept up to date on progress, car was taken in at service appointment time. More

by LIMEIEUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 22, 2022

The service department always does a great job with whatever I'd like done to my car. More

by SUE.IRISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Stinnett
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Aug 25, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 22, 2022

The manager went above and beyond to help me solve my problems, would recommended this dealership More

by dbenjamin1
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
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Aug 25, 2022 -

Elder Ford of Tampa responded

Hi, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 22, 2022

I have been going to Ford dealer since 2004. When the ownership changed to Elder Ford the quality and friendliness continued. I would buy a Ford so that I can continue using the Ford Dealer, More

by TRAVAILLEUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2022 -

Elder Ford of Tampa responded

Hi Travailleuse, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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