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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,455 Reviews
Call Service Center (813) 321-1234

3,455 Reviews of Elder Ford of Tampa - Service Center

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August 30, 2022

The sales and service department people are helpful, knowledgeable and considerate of my schedule. They do great work and make sure the customer is satisfied! More

by CAtwynham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Faiella, BJ Llanos, Brandon Rodriguez
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Sep 02, 2022 -

Elder Ford of Tampa responded

Hi, we're pleased to hear everything was completed to your satisfaction! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 30, 2022

Good service and very quick to respond great service advisor. I will definitely recommend this service to others More

by NYCBDB70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nash I’m not sure of the service advisors name but it’s none of those
Report | Print
Sep 02, 2022 -

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

August 30, 2022

Friendly greeting from staff when I entered and the service was exceptional. Even checked for recalls.on vehicle and took care of those as well. More

by no2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Faiella, BJ Llanos, Brandon Rodriguez
Report | Print
August 30, 2022

Nicole has truly been the best service tech I have had at elder ford. She is very responsive and has worked very hard on my behalf to fix a terrible situation. I have only glowing reviews for Nicole! More

by cbissetthayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Dobbs
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Sep 02, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your kind review; we are happy to pass along your comments to Nicole here at Elder Ford of Tampa! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2022

Service was excellent! Jennifer did a great job communicating with me. She took the time to keep me updated Thanks Jennifer More

by TMason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
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Sep 02, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jennifer here at Elder Ford of Tampa! We hope to be of service to you again! Take care!

August 30, 2022

They alright since new company alot has changed all the people I dealt with was very professional but if I bring my car to you in good condition it shouldn't come back with bumper damage More

by bwilliams274
Recommend Dealer
Yes
Employees Worked With
Christina
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Sep 02, 2022 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

August 29, 2022

Always a good experience. Scheduled my appointment a few days ahead of time with plenty of open appointment times. More

by DKALTHOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
Report | Print
Sep 01, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 29, 2022

While the part was on back order and quite expensive, Johany kept me up to date and was professional as always. More

by statsrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2022 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

August 29, 2022

I was pleased with the service ,and if I need some other work done on my automobile I will give you guys an opportunity to fix it, you will be first choice. More

by Jdavis3514
Customer Service
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Sep 01, 2022 -

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

August 29, 2022

My service tech Nicole is amazing! She is the best tech I have worked with at this dealership. She has made a very bad situation much easier to handle. More

by cbissetthayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
Report | Print
Sep 01, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

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