Elder Ford of Tampa

Making it Right As soon as he learned of the type of Explorer I was interested in, Cesar spent a great deal of time with me scouring the lot to find exactly what I wa As soon as he learned of the type of Explorer I was interested in, Cesar spent a great deal of time with me scouring the lot to find exactly what I was looking for. Cesar then to my surprise, deftly extricated my vehicle, when it was clear it was blocked behind another vehicle which was deemed immovable. I didn't see how it was possible, but Cesar made it happen, in the process averting what just had been an imminent impediment to everyone’s goal of shepherding a potential deal to the next stage. Next, what could have been a major disappointment and deal-breaker in my finding several scratches on the hood of the vehicle (nobody's fault as things happen during transport/storage), was turned into a positive when Cesar said he would take care of it. After the sale, I then returned with the vehicle at my convenience (consistent with Cesar’s instructions and more evidence of his high level of customer service) where he wasted no time whisking me to the detailing area, where his man conducted a deep buff procedure to effectively remove the once very visible scratches to the naked eye. I’m virtually assured these will remain invisible, but if not, Cesar reassured me that whatever needed to be done, be it subsequent buffing, or a new hood installation, my long term happiness and a repeat businesses relationship was the main objective. This did make me very happy, as well as a very strong repeat buyer candidate 36 months from now. All in all, it was an excellent experience dealing with the exuberant personalities at Elder Ford! It's been well over a week with my new vehicle and so far, so good! Thanks Cesar! More

Great Experience Again Great experience again. This is my fourth vehicle purchased from Elder and they always provide a great customer experience and gave me a fair deal on Great experience again. This is my fourth vehicle purchased from Elder and they always provide a great customer experience and gave me a fair deal on the vehicle trade. Benny Mosquera was extremely knowledgeable of the product/vehicle I was purchasing as well as the financing part. Benny was over the top courteous and respectful as well as patient with my request/demands. All in all a great experience at Elder Ford and with Benny. Thank you Benny for making my vehicle purchasing experience a pleasant one. More

Friendly and professional . No hard sales tactics here. I simply told them what I was looking for and together we found the car that was right for me. . No hard sales tactics here. I simply told them what I was looking for and together we found the car that was right for me. More

Happy Customer! My salesman Joey Soto worked with me from the moment I contacted him to the day we closed the deal. He kept me up to date with the process every step My salesman Joey Soto worked with me from the moment I contacted him to the day we closed the deal. He kept me up to date with the process every step of the Way and really took the time to keep me in the loop the whole way thru! Robert Tucci, the sales manager also played an intricate part in ensuring that the price and payments were what I wanted and expected. There were no games or hidden fees and my best interest was taken into consideration as if we were family. I would highly recommend Elder Ford of Tampa to anyone who is in between dealerships trying to find the right one. Bottom line they will get the deal done! Thanks again guys! More

Excellent thank you so much Todo fue muy Bueno. Yo encountre mi carro que andaba buscando y si tengo que recomendar a alguien que necesita le dire que visite Elder ford Todo fue muy Bueno. Yo encountre mi carro que andaba buscando y si tengo que recomendar a alguien que necesita le dire que visite Elder ford More

new vehicle purchase I came to elder ford to purchase a new super duty. MY salesman listened to my wants and needs. The management staff worked very hard to get me the bes I came to elder ford to purchase a new super duty. MY salesman listened to my wants and needs. The management staff worked very hard to get me the best deal around and the price i wanted.... Mike cash and Ralph were amazing. More

Ceasar the salesman is great He is very helpful and made sure the deal was sealed!!! Great salesman!! He explained everything thoroughly and took outstanding measure to secure p He is very helpful and made sure the deal was sealed!!! Great salesman!! He explained everything thoroughly and took outstanding measure to secure purchase of the vehicle I wanted. More

Good Experience My son's car was unfortunately totaled and I found his new (used) vehicle here while searching the internet. We met with Robo and we took it for a tes My son's car was unfortunately totaled and I found his new (used) vehicle here while searching the internet. We met with Robo and we took it for a test drive. They honored the internet price as well. Robo wasn't pushy and he answered all of our questions. He also set it up to fix an issue with the bumper. More

Lack of customer concern The service department and body shop are lacking in strong management and to many things just don’t get done correctly. Service lacks in many ways and The service department and body shop are lacking in strong management and to many things just don’t get done correctly. Service lacks in many ways and now I’m told the new way you get a loaner when they are working on your vehicle is first come first served meaning you drop your vehicle for service and if there’s a loaner there you can use it if not Oh well that sucks More

Willing to Work with you Ralph and Sales Management worked with me through some issues to get to a vehicle and a deal that was a good one. They were willing to negotiate in go Ralph and Sales Management worked with me through some issues to get to a vehicle and a deal that was a good one. They were willing to negotiate in good faith, which is all a buyer can expect. I appreciate that ultimately Elder Ford is most concerned with the customer experience and satisfaction. More