El Cajon Ford

I recently had an incredibly disappointing experience at El Cajon Ford. I was purchasing a car for my dad who lives in Tahoe who has lymphoma and is severely immune compromised. we had agreed to put both of El Cajon Ford. I was purchasing a car for my dad who lives in Tahoe who has lymphoma and is severely immune compromised. we had agreed to put both of our names on the car so I could drive it to him. When I arrived at the dealership, they attempted to put the car solely in my name despite our prior agreement. All we needed to do was wait for all parties to sign the documents, and then I could take the car. Instead, they tried to force the transaction into my name only. To make matters worse, they admitted that they wouldn't do the deal simply because they didn't want to NOT because they couldnt. Lisa, the salesperson, was aware of the entire situation from the beginning but denied any knowledge of our agreement. This level of dishonesty and lack of professionalism is unacceptable. I would strongly advise against doing business with El Cajon Ford. More

Took my 2018 Mustang in for a pre-paid premium service and got a call that they wanted to replace the lug nuts because they were swollen cost of $140.00, also they did not do a tire rotation or brake insp and got a call that they wanted to replace the lug nuts because they were swollen cost of $140.00, also they did not do a tire rotation or brake inspection, after picking up the car and going home I was able to remove and replace the lug nuts with no problem. sent an email to El Cajon ford and got no reply. Guess the tech was to lazy to do the job or El Cajon ford wants to get the $140.00. Research on YouTube shows there is a problem with Ford having swollen lu nuts but it is usually in snowy areas that put salt on the road. More

They did it again. I go into El Cajon Ford to get some more information about a technical service bulletin and they tell me about 2 recalls on my truck that I had not I go into El Cajon Ford to get some more information about a technical service bulletin and they tell me about 2 recalls on my truck that I had not received notices of and this is the second time that this has happened because when you go in for service they look for them I get that they are hooked in and faster than mail but it's the fact that they look every time and they also check Ford Pass Rewards to see if anything is usable there. To me this is service and I appreciate them and can't say enough good things about my dealer. Reagan in sales, Service manager David, Bobby in service, and Liz and Stephanie in Quick Lane are all great people. More

Total rip off thousand dollars to repair a wire harness. Are you xxxxing kidding me? What a rip off Are you xxxxing kidding me? What a rip off More

El Cajon Ford is on top of it. I have done business with them since 2007 and have purchased several vehicles. Last December I had my Maverick in for service and I was informed by I have done business with them since 2007 and have purchased several vehicles. Last December I had my Maverick in for service and I was informed by her that there were two recalls on my truck that I did not know about. I scheduled my truck to have those taken care of on January 2nd. On that day I received a notice about one of the recalls. But wait it gets better the 2nd recall that was taken care of on that day I received that notice on January 22nd. I trust El Cajon Ford and I am glad that they are on top of things. Way to go!!! More

I have been doing business with this dealership since 2007 and they are great. My family and I trust them and this is where we go for service and new vehicles. Liz is a great service writer and keeps y 2007 and they are great. My family and I trust them and this is where we go for service and new vehicles. Liz is a great service writer and keeps you informed. More

David took awesome care of my wife’s fusion. The entire EL Cajon service department are incredible. I have visited many others in California and HANDS DOWN, they are the ABSOLUTE BEST. Never tak The entire EL Cajon service department are incredible. I have visited many others in California and HANDS DOWN, they are the ABSOLUTE BEST. Never take any of my vehicles to be serviced anywhere but at El Cajon Ford…Thank you for showing such respect to a disabled Veteran as well… More

Zac was awesome. We had our motorhome serviced and brakes done. They went through everything and the price was really good. Would recommend them to anyone. We had our motorhome serviced and brakes done. They went through everything and the price was really good. Would recommend them to anyone. More

Brian Cote took care of me for my 130k Ford Edge checkup. I asked him how long it would take and he quoted me a time. I told him that I wouldn't hold him to it, as the mechanics were leaving for lunch. Bu I asked him how long it would take and he quoted me a time. I told him that I wouldn't hold him to it, as the mechanics were leaving for lunch. But just as he promised, the work was completed on time. Thank you! More

Service department did great job on replacement of damaged driver's side mirror that was damaged. damaged driver's side mirror that was damaged. More